Riverbed®WAN Optimization Solution Accelerates Citrix®XenApp and Microsoft®Exchange

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CHALLENGE …

CHALLENGE
Inconsistent performance, email delays and latency associated with Citrix XenApp and Microsoft Exchange.

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  • 1. Virtualization & Cloud Computing Data Management & Security Professional Services Maintenance Consulting IT Sourcing & Procurement Services Application Brief Champion & Riverbed ® WAN Optimization Solution Accelerates Citrix ® XenApp and Microsoft ® Exchange Highlights: Company Overview Prommis® Solutions, LLC is a leading national provider of technology-enabled solutions to the INDUSTRY mortgage banking industry, including home retention, default processing, and REO closings. Legal (for Real Estate) A large number of mortgage foreclosure and bankruptcy processing in the U.S. is currently done CHALLENGE in-house by law firms that specialize in providing legal services to mortgage servicers. Prommis Inconsistent performance, email delays Solutions is a leading strategic alternative to in-house processing due to its ability to provide cost and latency associated with Citrix efficient scalable services leveraging the company’s superior technology platform across multiple XenApp and Microsoft Exchange. states. By outsourcing the non-legal aspects of foreclosure and bankruptcy processing, mortgage servicers and law firms are able to focus on their core competencies and benefit from Prommis’ SOLUTION efficient processing capabilities. Champion Solutions Group initially provided Prommis Solutions with a Today, Prommis Solutions provides foreclosure and bankruptcy processing services to Mortgage Riverbed Proof of Concept (POC) to Servicers nationally through law firm partnerships and as a Trustee (through its wholly owned pilot the WAN Acceleration solution. subsidiary, Cal-Western Reconveyance Corporation) . This structure has created a business After realizing significant results, 7 model which Prommis continues to build upon as the company strengthens direct relationships Riverbed Steelhead devices were with mortgage servicers and continues to become a national provider for all of their processing deployed in multiple locations – needs. including their co-location facility. Champion’s Services team also Key Challenges delivered knowledge transfer services With more than 1,500 employees in 16 locations and growing, Prommis Solutions depends on its to the Prommis Solutions team. wide-area network to connect its locations, staff, and systems together. “Due to the nature of its development, Prommis is currently a distributed computing environment focusing on centralizing RESULTS our computing platforms. Our critical applications are Exchange 2007, Dynamics AX, SQL Server-based legal case management and document management systems. We also leverage • Improved Performance: Users Citrix XenApp for our users to access these applications remotely and across office locations,” are experiencing LAN-like speed said Ken Meszaros, VP of IT at Prommis Solutions. Prommis saw this as an opportunity to • Cost Avoidance: Existing bandwidth improve the performance and responsiveness of some applications. sufficient for new company expansion • Growth Capability: Optimized Prommis Solutions’ IT division had been evaluating multiple products for the purpose of WAN bandwidth allows Prommis to Acceleration. Having partnered with Champion Solutions Group for prior IT projects, Prommis scale for future growth Solutions engaged Champion for its WAN Acceleration needs. Ken Meszaros continued, • Improved Citrix XenApp: “Champion was very proactive with bringing the Riverbed solution to our attention knowing our Application speed and strong interest in a solution optimized for use with Citrix. The Steelhead devices allow for the responsiveness dramatically efficient use of available bandwidth for multiple applications by optimizing and compressing increased network traffic over WAN (site-to-site) connections. Our co-location strategy requires the • Improved Exchange: Reduced centralization of production applications which will reside across the WAN and network traffic that timeouts, eliminated email delays traverses over long distances is multiple times slower and more costly than LAN (local facility) and disconnects connections.” The Champion team recommended a Riverbed Proof of Concept (POC) first as a means of discovery and analysis into the metrics of optimizing bandwidth. “Champion was very proactive with bringing the Riverbed solution to our attention knowing our strong interest in a solution optimized for use with Citrix. The Steelhead devices allow for the efficient use of available bandwidth for multiple applications by optimizing and compressing network traffic over WAN (site-to-site) connections.” --Ken Meszaros, VP of IT for Prommis Solutions Champion Solutions Group • 791 Park of Commerce Blvd., Suite 200 Boca Raton, FL 33487 Phone: 800-771-7000 • Fax: 561-997-4043 www.championsg.com APPLICATION BRIEF: Champion & Riverbed WAN Optimization Accelerates Citrix XenApp & Microsoft Exchange
  • 2. Virtualization & Cloud Computing Data Management & Security Professional Services Maintenance Consulting IT Sourcing & Procurement Services A Promising Outlook During the Proof of Concept Phase The Champion team installed the Riverbed appliances within one week, which enabled Prommis to test the devices with their Citrix XenApp and Exchange environments. During the two-week pilot, Prommis realized significant results that clearly demonstrated the potential for saving costs in terms of bandwidth. “We had tested multiple devices from other vendors and Riverbed proved to be the most robust and delivered the consistent response times we were anticipating. The Steelhead product could actually support our architecture and deliver results, whereas other solutions just couldn’t provide similar results within our environment,” added Meszaros. The results of the Proof of Concept included the following key benefits:  2-3 times reduction in bandwidth usage – with average reductions between 50-70% and peak reductions in the 90% range  77% reduction in Email traffic  45% reduction in Citrix traffic  90%+ reduction in File transfers  90%+ reduction in Web traffic This vast reduction in bandwidth allows Prommis employees to work at LAN-like speeds – even when data and resources exist hundreds or thousands of miles away in a secure, compliant and industry standard data center facility. Other immediate results included improved performance for users, the ability to centralize additional applications, and reduced overhead costs on WAN circuits by allowing additional users to utilize available bandwidth more effectively. Complete Rollout of Riverbed WAN Acceleration Having proved its value, Prommis Solutions opted to implement the Riverbed WAN Optimization solutions across its multiple locations. Champion and Riverbed performed the appropriate design and installation of the Steelhead devices to ensure a successful rollout and helped Prommis get the most out of their investment. The initial solution consisted of seven (7) WAN Acceleration devices - two (2) large devices at their co-location and backup data facilities, and five (5) smaller devices at their large regional locations. Champion and Riverbed also provided Professional Services to help ensure the Prommis Solutions team gained the necessary knowledge and skill-sets needed to deploy future devices. Prommis has since added three (3) additional devices to new locations. Benefits: Improved Performance, Speed and User Experience Since rolling out the solution of optimizing bandwidth, Prommis Solutions has achieved numerous positive results. In terms of performance, the Riverbed solution has eliminated an average of over 60% of the network traffic that would have traversed our WAN reserving valuable bandwidth, and the compression allows users to experience LAN-like speed. Having more responsive applications has also improved user experiences and helps increase productivity. Cost avoidance of WAN circuit upgrades is also another key benefit which allows additional users to utilize available bandwidth more effectively. Facilitation of production system resource centralization – eliminating redundant costs of data centers – by ensuring applications run smoothly over a centralized approach. Furthermore, Prommis has sufficient bandwidth, which allows them to scale for future growth requirements. “In terms of performance, the Riverbed solution has eliminated an average of over 60% of the network traffic that would have traversed our WAN reserving valuable bandwidth, and the compression allows users to experience LAN-like speed." - Ken Meszaros. Riverbed, Microsoft and Citrix are trademarks or registered trademark of Riverbed Technology, Microsoft and Citrix Systems, Inc. in the United States, or other countries or both. Other company, product, and service names may be the trademarks or service marks of others. For more information about this application brief or Champion Solutions Group’s ability to architect a solution to meet your needs, please call 800.771.7000 and speak with a Champion Solutions Specialist. Champion Solutions Group • 791 Park of Commerce Blvd., Suite 200 Boca Raton, FL 33487 Phone: 800-771-7000 • Fax: 561-997-4043 www.championsg.com APPLICATION BRIEF: Champion & Riverbed WAN Optimization Accelerates Citrix XenApp & Microsoft Exchange