TechSoup Global2012 Global Cloud Computing Survey    Heba Gamal, hgamal@techsoupglobal.org                  @htgamal   War...
Who Are We?   TechSoup Global is a nonprofit social enterprise serving               the civil society worldwide.      We ...
Belgium                               Luxembourg                               Netherlands    Sweden                      ...
Our Europe Reach   TechSoup London                     Fundacja TechSoup
Successful Donations program                      2.5 billion euros        retail value of technology product donations di...
Why a Global Cloud Survey?• Gauge how NGOs worldwide are currently using  cloud products and services• Measure how NGOs pe...
Global cloud survey: 10,500 NGOs told us about theircloud computing usage, plans, and perceptions            21           ...
Why do NGOs use or consider using cloud-based solutions?Administration   Cost       Partnership   Data                    ...
Lack of knowledge is the greatest barrierto cloud adoption    30% of respondents said they didn’t know    enough to know w...
Reducing costs is the greatest reportedmotivator for additional adoption                   10
What Do We Think We’ve LearnedWith This Survey?• We need to offer more precise solutions• Significant externalities impact...
Download the report (available in 22 languages):         http://j.mp/GCS-download          Warsaw, Telecentre-Europes Summ...
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Heba Gamal: "Techsoup Global Cloud Computing Survey 2012"

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Telecentre-Europe Summit 2012 - Keynote Presentation of Heba Gamal: "Techsoup Global Cloud Computing Survey 2012"

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  • I want to start by telling you a little about the evolution of my own organization, TechSoup Global, from a local technology assistance provider to a global network for technology capacity building resources for civil society. First off, a bit about TechSoup Global. We are a nonprofit social enterprise focused on helping other nonprofits. We’ve been building nonprofit sector capacity through technology for 25 years. And we have a simple mission – we are working towards a time when every social benefit organization on the planet has the technology, resources and knowledge they need to operate at their full potential.We have a primary belief that the best communities are supported by thriving social, government and business sectors and that not for profits are important contributors to a strong civil society, so we help support not for profit organizations and their work. We focus on technology and related areas like social media and data because we see these as critical areas of capacity for all types of not for profits, regardless of mission, size, stage of growth, etc. And technology tools are increasingly a critical factor in strengthening other areas of capacity like management, collaboration, advocacy, etc.
  • As mentioned before, TechSoup Europe is present in 17 EU Member States (marked orange) and a candidate, Croatia. Plus Russia. We have two offices: in London and Warsaw. This map also shows our NetSquared local communities in Europe. The multi-colored bubbles show where we are connecting Change Agents to Cultivate Local Communities: more on their fascinating work later.
  • Key Activities:Conducted in 1st half of 2012Initial release: Fall 2012Full report available online, free of chargeReport issued in 22 languages25 country-level reports Statistically significant responses from 26 countries – 15 of them from Europe (Belgium,Bulgaria, Czech Republic, France, Germany, Hungary, Ireland, Italy, Netherlands, Poland, Romania, Slovakia, Spain, Sweden, United Kingdom)Rsponses by regionEurope: 37% of responsesCEE: 15% of responsesWE: 22% of responsesSurvey MethodologyTarget audience was individuals who worked for an NGO anywhere in the world.No incentive was offered for taking the survey, other than that the report would be sent directly to the respondent if an email address was provided.The survey was performed online using FluidSurveys, a TechSoup Global donor partner.We promoted this survey to NGOs mainly through the 40 partner organizations of the TechSoup Global Partner Network , using a variety of outreach channels including social media, direct email, web announcements, newsletters, and viral outreach to the wider NGO community. The survey was translated into 21 languages.We considered 100 responses per country to be statistically significant for that country
  • Key Activities:Conducted in 1st half of 2012Initial release: Fall 2012Full report available online, free of chargeReport issued in 22 languages25 country-level reports Statistically significant responses from 26 countries – 15 of them from Europe (Belgium,Bulgaria, Czech Republic, France, Germany, Hungary, Ireland, Italy, Netherlands, Poland, Romania, Slovakia, Spain, Sweden, United Kingdom)Rsponses by regionEurope: 37% of responsesCEE: 15% of responsesWE: 22% of responsesSurvey MethodologyTarget audience was individuals who worked for an NGO anywhere in the world.No incentive was offered for taking the survey, other than that the report would be sent directly to the respondent if an email address was provided.The survey was performed online using FluidSurveys, a TechSoup Global donor partner.We promoted this survey to NGOs mainly through the 40 partner organizations of the TechSoup Global Partner Network , using a variety of outreach channels including social media, direct email, web announcements, newsletters, and viral outreach to the wider NGO community. The survey was translated into 21 languages.We considered 100 responses per country to be statistically significant for that country
  • Administration: • Easier software access• Easier disaster recovery• Reduced system admin.• Rapid deploymentCost:• Low capital investment• Fewer IT staff needed• Transforms capital expenses to operating expenses.• Rapid deploymentPartnership• Improved collaboration• Easier to partner with other orgs.Data:• Improved data security• Better data organization• Data under my control
  • yes
  • NGO Voices: “As the project grew, we realized that if we wanted to keep it in the cloud, it would get terribly expensive. It was getting so expensive that it was better for us to purchase our own hardware.” IT Projects Manager, Slovakian NGO
  • We need to offer more precise solutions. We heard that from Africa, India and Latin America. We need things that get to more specific solutions – solutions that work in verticals and minimize configuration.We still have significant externalities that impact organizations’ ability to take advantage of technology. We need to be supporting the good work that people like Inveneo are doing to help make those externalities „No reliable power! No internet!” a thing of the past. But that support needs to be there, in equal measure, for those organizations who can connect but, for whatever reasons, have not yet done so.Training, you know, is something everyone needs. And it’s hard. Because we say we need it. We know we need it. But in the press of the every day and the big intransigent difficulties we are each grappling with, it’s hard to make “go to a technology training class” the most important thing on the to-do list. We have to figure out how we, as capacity builders, leverage technology and our relationships across a number of sectors to offer answers to questions on demand, create mentorships, office hours for experts who are willing to donate their expertise. We need to think about how we get knowledge to people where and when they need it. And how we do that when getting the answer is urgent.We need to know more about the technology usage of the organizations we all serve. We all know bits and pieces of the usage. And surveys, like this one, like NTEN’s State of the Cloud, help us. But we can also do a better job of thinking through the strengths and capacities we each bring, fitting those together so that we can get to solution that work on the ground for the organizations we serve. We try to do that in the TechSoup Global Network. We don’t always succeed. I’m not asking for a big giant enforced collaboration project here. I’m asking that we actually find three tangible projects that we can move forward in the next year to help us bring a greater degree of technology saavy and support to the organizations we are dedicated to helping.
  • The report isfree of chargeExecutivesummaryisavailable in 22 languages. The full report isavailable in English.
  • Heba Gamal: "Techsoup Global Cloud Computing Survey 2012"

    1. 1. TechSoup Global2012 Global Cloud Computing Survey Heba Gamal, hgamal@techsoupglobal.org @htgamal Warsaw, Telecentre-Europes Summit October 2012
    2. 2. Who Are We? TechSoup Global is a nonprofit social enterprise serving the civil society worldwide. We have built nonprofit sector capacity through technology for 25 years. We are working toward a time when every social benefit organization on the planet has the technology, resources, and knowledge they need to operate at their full potential. Page 2
    3. 3. Belgium Luxembourg Netherlands Sweden RussiaCanada England Poland Czech Republic Ireland Germany Austria Slovakia / Slovenia France Hungary Croatia USA Spain Italy Romania Bulgaria Japan Israel Hong Kong Egypt India Macau Taiwan Mexico Philippines Malaysia Kenya Singapore Brazil Botswana Australia Chile South Africa New Zealand
    4. 4. Our Europe Reach TechSoup London Fundacja TechSoup
    5. 5. Successful Donations program 2.5 billion euros retail value of technology product donations distributed 10 million technology products distributed 52 TechSoup Global donor partners, including Adobe, Cisco, Microsoft, SAP, Symantec 384,000 organizations reached 58 countries served across Europe, Middle-East, South America, North America, Asia, Asia-Pacific, and Africa regions Page 5
    6. 6. Why a Global Cloud Survey?• Gauge how NGOs worldwide are currently using cloud products and services• Measure how NGOs perceive barriers to and advantages of cloud computing adoption• Understand these organizations’ future plans for cloud computing adoption• Help capacity-building organizations, consultants, donors, and foundations better support the social benefit sector in making informed decisions about whether cloud-based solutions are right for them. 6
    7. 7. Global cloud survey: 10,500 NGOs told us about theircloud computing usage, plans, and perceptions 21 Languages 88 Countries 10,593 Responses
    8. 8. Why do NGOs use or consider using cloud-based solutions?Administration Cost Partnership Data 8
    9. 9. Lack of knowledge is the greatest barrierto cloud adoption 30% of respondents said they didn’t know enough to know what the barriers are 9
    10. 10. Reducing costs is the greatest reportedmotivator for additional adoption 10
    11. 11. What Do We Think We’ve LearnedWith This Survey?• We need to offer more precise solutions• Significant externalities impact organizations’ ability to take advantage of technology• We need to think how we get knowledge to people where and when they need it• We need to know more about the technology usage of the organizations we all serve
    12. 12. Download the report (available in 22 languages): http://j.mp/GCS-download Warsaw, Telecentre-Europes Summit October 2012

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