Milvia Rastrelli: "European Vocational Education & Training for eInclusion Facilitators"

Telecentre-Europe Summit - Case VET4e-I European Vocational Education & Training (VET) Solutionfor e-Inclusion Facilitators [LEONARDO DOI Project – 2009/2011]A sustainable road to digital content innovation, digital and social inclusion and innovation www.efacilitator.eu/wordpress 27-28/10/2011

Our road towards innovation 1. A Partnership with relevant networks of telecentres, large social, cultural and educational NGOs, expert bodies, VET agency and University to connect knowledge hubs for experience, practice, know-how and resources exchange among digital inclusion stakeholders VET4e-i project funded by LLP/Leonardo 2

Our road towards innovation 2. Defined and promoted the Professional Intermediary Profile of the e-Facilitator for Social Inclusion as developer of key competences of users at risk for their empowerment in a Knowledge Society and Economy VET4e-i project funded by LLP/Leonardo 3

Our road towards innovation 3.• Initial Extensive Cross-country Research to identify:• Training gaps and demand of potential users• Profiles, Roles and tasks inside of the Telecentres• Profile of the Telecentres VET4e-i project funded by LLP/Leonardo 4

Our road towards innovation 4.• Designed and developed an online training curriculum that matches the identified needs and it is based on a participative distance learning environment Web 2.0-based, and in user-centered didactics. VET4e-i project funded by LLP/Leonardo 5

Our road towards innovation5. Tested 12 modules of a curriculum of 31 that insist on 3 main areas: – Telecentre management, entrepreneurship, sustainability, organisation – Target-oriented didactics/tools (Elderly people; migrants; youth in search for a job, offenders, disabled, gender issues, …) – Technical : digital skills, digital literacy workshops, web 2.0 advanced environments, open source, etc. VET4e-i project funded by LLP/Leonardo 6

Our road towards innovation 5. a. Main gaps/demand (837 p.):• Facilitators: economic planning and management, negotiating and networking, facilitating users in an advanced use of web 2.0., use of online platforms to train people [assistance to access Internet/public services and face-to-face training prevailing] VET4e-i project funded by LLP/Leonardo 7

Our road towards innovation 5. b. Main gaps/demand (837 p.):• Telecentres/NGOs: online training on ICT and on other topics [assistance to access Internet/public services and face-to-face training prevailing] VET4e-i project funded by LLP/Leonardo 8

Our road towards innovation 6. Main figures• 837 enrolled trainees (2,2 times more than exp.)• 380 actually trained• 75% of them got the final certificate• 96% of them would like to attend other modules and a large part would pay for it• 89% believe that they will work better in the telecentres VET4e-i project funded by LLP/Leonardo 9

Our road towards innovation 7. Best achieved Learning outcomes• Working in a network• Using online platforms to train users• Facilitating users with different needs VET4e-i project funded by LLP/Leonardo 10

Our road towards innovation 8. Sustainability• The Recognition of the profile of the “e-Facilitator for social inclusion” goes ahead:• having activated National/Regional VET recognition processes• Attempt to go for a “European qualification” or “certification” under the umbrella of some referential Europe-wide organisation VET4e-i project funded by LLP/Leonardo 11

Our road towards innovation 8. Sustainability• European scalability via a common curriculum of/for eFacilitators to be transferred to other MS to be enriched through different practices, contents and didactics VET4e-i project funded by LLP/Leonardo 12

Our road towards innovation 8. Sustainability• Upgrade the quality of contents/ICT : – Via applied research on social and technological issues, – with quality plans to upgrade training performances – adapting them to specific context needs through methods that give value to the cultural differences and to their merging and mixing up (transculturation) VET4e-i project funded by LLP/Leonardo 13

Our road towards innovation 8. Sustainability• The project contributed to define some actions of the Gdansk Roadmap on Digital Inclusion• The project partners aim to work in other European programs to exploit different project’s outcomes VET4e-i project funded by LLP/Leonardo 14

Our road towards innovation 8. Sustainability• New key stakeholders to enrich the knowledge hubs, improve training contents, and expand the range of services VET4e-i project funded by LLP/Leonardo 15

An innovative Large NGOs/Telecentres-based partnership• 8 partners from 5 European MS: Bulgaria, France, Germany, Italy and Spain. 3 consulting bodies (sfs/TUDO, and 2 specialised firms D-O-T- and L’APIS) plus: – ICT Development (Bulgaria): 150 e-Facilitators working in 120 telecentres across the country (they offer 10 types of courses in the area of ICT to around 200.000 end users). – La Ligue (France): an increasing number of e-Facilitators working in multimedia centres belonging to its 102 federations and 30,000 member associations, complemented by INFREP’s 33 training centres. – ARCI (Italy; 5.600 local centres/1.1 M members): 750 e-Facilitators working (after an initial training course) in 272 PAAS centres in Tuscany (35.000 registered users), approx. 114 SPRAR integration operators and about 50 immigration info-points operators with some e-facilitation tasks and skills. – Fundación Esplai (Spain): 3.413 e-Facilitators trained by its Spanish Telecentre Academy from 2005 (31 online modules covering their different needs). More than 1M end users served by the trained e-Facilitators. <100 of them employed in Esplai. VET4e-i project funded by LLP/Leonardo 12/10/2010 16

eFacilitator for Social Inclusion’s RolesProposed classification, by level of complexity of services provided:Level 1 - On demand assistance: he/she reacts to users’ demands of help in ICT access/useLevel 2 - Training: Provider of Digital Literacy Training with a social orientationLevel 3 - User’s individual empowerment: Provider of Social Inclusion Services to guide thedigital autonomy of the users within the Information and Knowledge-based SocietyLevel 4: Delivering community services and social innovation projects contributing tolocal/regional SMART economies VET4e-i project funded by LLP/Leonardo 12/10/2010 17

Milvia Rastrelli: "European Vocational Education & Training for eInclusion Facilitators"

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