The Right KM Technologies
for Your Enterprise
19 August, 2014Tony Byrne
tbyrne@realstorygroup.com
@TonyByrne
SIKM Leaders ...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
“Knowledge Management”
2
Discipline
Practice
Techn...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Don’t Let This Happen to You…
Source: http://travi...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Agenda
1. Collaboration & Social
in KM Context
2. ...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Real Story Group: What We Do
Analyze
weaknesses an...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
What Independence Means To Us
6
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
RSG Research Areas:
Web and Content Technologies
W...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Agenda
Collaboration
and Social
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
A definition
col·lab·o·rate
“Work jointly on
an ac...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Networking & Collaboration...together
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl6
DISCUSS DO
BRAINSTORM FORMALIZE
DISCOVER ORGANIZE...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Agenda
Features
vs.
Applications
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
SharePoint Social Collab Services: “Feature Comple...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Application Archetypes
 Communities
Informal/Unst...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Ideation / Innovation Support
15
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl16
Example: Explicit Q & A on Sabretown
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
SP Is Missing Key Business Applications
Source: RS...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Agenda
The
Marketplace
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Digital Workplace & Marketing Technology Vendor Map
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Enterprise Collaboration & Social Software Marketp...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Application Archetypes
 Communities
Informal/Unst...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Three Options for Better Collaboration & Networkin...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Suites and Such…
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Cool Tools…frequently immature?
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Common Administrative & System Services
Real Story...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Enterprise Search
Permissions
Integration / Dashbo...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
} Activity
Streams
} Here,
Too…
Social as a Servic...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Social in the flow of work
28
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Three Challenges To This Architecture
1. Standards...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Agenda
A Selection
Methodology
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Testable process
Test via
scenarios
in RFP
Test vi...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGrouplwww.realstorygroup.com
Hold a real bake-off…in your...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
The Real Story…
33
Source: http://travisthoughts.c...
Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl
Let’s Stay in Touch…
Contact me :
tbyrne@realstory...
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The Right KM Technologies for Your Enterprise

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Knowledge Management has always been more of a discipline and practice than a technology. But at the same time, identifying and selecting the right KM tools can prove a decisive factor in your KM success.

Real Story Group founder Tony Byrne will offer fresh analysis of how key KM technologies -- in particular social-collaboration -- are evolving, and where you should focus your energies in 2014, to find the supporting technologies that best meet your business needs.

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The Right KM Technologies for Your Enterprise

  1. 1. The Right KM Technologies for Your Enterprise 19 August, 2014Tony Byrne tbyrne@realstorygroup.com @TonyByrne SIKM Leaders Group Web Conference
  2. 2. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl “Knowledge Management” 2 Discipline Practice Technology
  3. 3. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Don’t Let This Happen to You… Source: http://travisthoughts.com/category/learning-technologies/
  4. 4. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Agenda 1. Collaboration & Social in KM Context 2. Features vs Applications 3. The Marketplace 4. How to Select…
  5. 5. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Real Story Group: What We Do Analyze weaknesses and strengths of the tools....and vendors Advise on successful technology selection
  6. 6. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl What Independence Means To Us 6
  7. 7. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl RSG Research Areas: Web and Content Technologies We are a buyer's advocate for enterprises looking to invest in content technologies. We provide in-depth research analyzing weaknesses and strengths of technology and vendors.
  8. 8. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Agenda Collaboration and Social
  9. 9. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl A definition col·lab·o·rate “Work jointly on an activity toward a common goal…” net·work “Connect with others outside the context of a specific goal…”
  10. 10. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Networking & Collaboration...together
  11. 11. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl6 DISCUSS DO BRAINSTORM FORMALIZE DISCOVER ORGANIZE IBM/Lotus: Connections vs. Quickr NETWORKING COLLABORATION
  12. 12. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Agenda Features vs. Applications
  13. 13. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl SharePoint Social Collab Services: “Feature Complete” Source: RSG Enterprise Collaboration Evaluations 13
  14. 14. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Application Archetypes  Communities Informal/UnstructuredFormal/Structured  Knowledgebase Management  External Collaboration  Project Collaboration  Socializing Legacy Processes  Innovation Support  Expertise Location  Enterprise Conversation  Social Q & A Collaboration-oriented Networking-oriented  Enterprise Networking
  15. 15. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Ideation / Innovation Support 15
  16. 16. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl16 Example: Explicit Q & A on Sabretown
  17. 17. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl SP Is Missing Key Business Applications Source: RSG Enterprise Collaboration Evaluations 17
  18. 18. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Agenda The Marketplace
  19. 19. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Digital Workplace & Marketing Technology Vendor Map
  20. 20. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Enterprise Collaboration & Social Software Marketplace, 2014
  21. 21. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Application Archetypes  Communities Informal/UnstructuredFormal/Structured  Knowledgebase Management  External Collaboration  Project Collaboration  Socializing Legacy Processes  Innovation Support  Expertise Location  Enterprise Conversation  Social Q & A Collaboration-oriented Networking-oriented  Enterprise Networking Microsoft IBM Oracle 21
  22. 22. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Three Options for Better Collaboration & Networking 22 Extend Code your own Supplement Buy something “above” Complement Buy something “next to”
  23. 23. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Suites and Such…
  24. 24. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Cool Tools…frequently immature?
  25. 25. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Common Administrative & System Services Real Story Group Evaluation: Broadvision
  26. 26. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Enterprise Search Permissions Integration / Dashboards Traditional Enterprise Portal “Stack” CRM ECM Collab / Social BIERPHRM
  27. 27. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl } Activity Streams } Here, Too… Social as a Service, Not a Place Enterprise Search Permissions Integration / Reporting CRM ECM ETC.ERPHRM Collaboration / Social Ratings & Tagging Commenting Status & Micromessages Discussion Check-ins
  28. 28. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Social in the flow of work 28
  29. 29. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Three Challenges To This Architecture 1. Standards CMIS Open Social Gadgets Activity Streams 2. Technical Integration Mobile Cohesion Openness Permissions Compliance 3. Marketplace Big vendors want to own the stack…
  30. 30. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Agenda A Selection Methodology
  31. 31. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Testable process Test via scenarios in RFP Test via custom demos Test via head-to- head pilots
  32. 32. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGrouplwww.realstorygroup.com Hold a real bake-off…in your kitchen
  33. 33. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl The Real Story… 33 Source: http://travisthoughts.com/category/learning-technologies/ don’t have to^ kinda^
  34. 34. Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl Let’s Stay in Touch… Contact me : tbyrne@realstorygroup.com 34
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