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User Centered Design & Delivery Workshop
User Centered Design & Delivery Workshop
User Centered Design & Delivery Workshop
User Centered Design & Delivery Workshop
User Centered Design & Delivery Workshop
User Centered Design & Delivery Workshop
User Centered Design & Delivery Workshop
User Centered Design & Delivery Workshop
User Centered Design & Delivery Workshop
User Centered Design & Delivery Workshop
User Centered Design & Delivery Workshop
User Centered Design & Delivery Workshop
User Centered Design & Delivery Workshop
User Centered Design & Delivery Workshop
User Centered Design & Delivery Workshop
User Centered Design & Delivery Workshop
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User Centered Design & Delivery Workshop

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Ciber Knowledge Carousel with short User Centered Design workshop

Ciber Knowledge Carousel with short User Centered Design workshop

Published in: Business
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  • 1. User  Centered  Design  &   Delivery   Louis  van  de  Wiele   Twan  van  den  Broek  
  • 2. Ciber  Knowledge  Carrousel  2013   Introduc)on   •  Louis  van  de  Wiele   •  User  Centered  Design  &  Delivery  coach   •  @lvdwiele   •  Twan  van  den  Broek   •  User  Centered  Design  &  Delivery  coach   •  @tbroek   21-­‐11-­‐13          |        2        |        ©2013  CIBER,  Inc.  
  • 3. Agenda   User  Centered  Design  &  Delivery   •  •  •  •  •  •  •  User  Centered  Design  &  Delivery  explained   “Redesign  the  event  experience”   Step  1  –  Context   Step  2  –  Design   Step  3  –  Workshop   Step  4  –  Prototype   EvaluaMon   21-­‐11-­‐13          |        3        |        ©2013  CIBER,  Inc.  
  • 4. Analyse   Step  2   21-­‐11-­‐13          |        4        |        ©2013  CIBER,  Inc.  
  • 5. Context   Stap  1   •  Wanneer  heb  je  voor  het  laatst  een   evenement  bezocht   •  Hoe  heb  je  dat  ervaren   •  Wat  vond  je  goed   •  Wat  zou  beter  kunnen   •  Waarom  ging  je  naar  dat  evenement   •  Ging  je  alleen  of  met  collega’s   •  Wat  heb  je  geleerd   •  Voldeed  het  aan  de  verwachTngen   21-­‐11-­‐13          |        5        |        ©2013  CIBER,  Inc.  
  • 6. Analyse   Step  2   21-­‐11-­‐13          |        6        |        ©2013  CIBER,  Inc.  
  • 7. Hoe  maken  we  Julia  blij?   Persona   •  Julia  is  39  jaar   •  Getrouwd  met  Jeroen  en  hebben   samen  2  zoontjes  van  14  en  10  jaar.   •  Julia  en  haar  gezin  wonen  in   Eindhoven   •  Julia  werkt  als  business  process   analist  bij  een  grote  hightech   onderneming  in  Veldhoven   21-­‐11-­‐13          |        7        |        ©2013  CIBER,  Inc.  
  • 8. Analyse   Stap  2   •  •  •  •  •  Groepeer  de  interview  resultaten   Soort  evenement   Inhoud  evenement   PosiTeve  elementen   Aandachtspunten   21-­‐11-­‐13          |        8        |        ©2013  CIBER,  Inc.  
  • 9. Analyse   Step  2   21-­‐11-­‐13          |        9        |        ©2013  CIBER,  Inc.  
  • 10. Workshop   Stap  3   •  •  •  •  •  •  Hoe  ziet  het  ideale  evenement  eruit   Denk  aan  onderdelen   Denk  aan  aankleding   Denk  aan  sprekers   KwanTteit  boven  kwaliteit   Keuze  voor  het  beste  idee   21-­‐11-­‐13          |        10        |        ©2013  CIBER,  Inc.  
  • 11. Analyse   Step  2   21-­‐11-­‐13          |        11        |        ©2013  CIBER,  Inc.  
  • 12. Prototype   Stap  4   •  Stel  Julia’s  ideale  evenement  samen   21-­‐11-­‐13          |        12        |        ©2013  CIBER,  Inc.  
  • 13. 21-­‐11-­‐13          |        13        |        ©2013  CIBER,  Inc.  
  • 14. Analyse   Step  2   21-­‐11-­‐13          |        14        |        ©2013  CIBER,  Inc.  
  • 15. Bedankt!  
  • 16. Analyse   Step  2   21-­‐11-­‐13          |        16        |        ©2013  CIBER,  Inc.  

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