An	
  architects	
  fairy	
  tale	
  on	
  	
  
how	
  to	
  bring	
  relief	
  to	
  	
  
Field	
  Service	
  Engineers	
...
Preludewhat is Twan doing here?
Field  Service  Engineer
Cast
Solu?on  Architect
Cast
The  Company
Cast
Once upon
a time ...
chapter 1
Engineers  Working  space
Cleanroom  with  highly  complex  machines
Highly  educated  employees
Pioneers  in  bringing  innova8ve  products  to  customers
Business  provides  IT  solu?ons
In  stead  of  talking  about  requirements
Current  IT  landscape
•  SAP  ECC  6
•  SAP  CRM  4
•  No  mobility
Tradi8onal  IT  versus  innova8ve  business
Challenges  to  bring  func?onality  to  FSE
fabtop
EPS
ILS
ILS    
e-­‐centre
Customer  site
ILS    
SSEE
ECC
 CRM  (MyQ)...
Challenges  to  bring  func?onality  to  FSE
fabtop
EPS
ILS
ILS    
e-­‐centre
Customer  site
ILS    
SSEE
ECC
 CRM  (MyQ)...
Challenges  to  bring  func?onality  to  FSE
fabtop	
  
EPS
ILSILS    
e-­‐centre
Customer  site
ILS
SSEE
ECC
 MyQ
Mobile ...
Challenges  to  bring  func?onality  to  FSE
fabtop
EPS
ILSILS    
e-­‐centre
Customer  site
ILS
SSEE
ECC
 MyQ
Mobile  pla...
The  Challenge
•  Common  Of  The  Shelf
•  Back  to  standard  SAP
•  Reuse  exis?ng  func?onality
•  Flexible  but  stab...
Sketching ...chapter 2
Layered  solu?on  architecture
Separate  applica8on,  integra8on  and  presenta8on  logic  
Flexibility	
  Stability	
  
Custom  web  applica?on  server
ECC
 CRM
TW  web  applica?on
laptop
Web  applica?on  
server
SAP  Gateway
Custom  web  applica?on  server  with  Tibco
ECC
 CRM
TW  web  applica?on
laptop
Web  applica?on  
server
Tibco
Hybrid  Web  Container  with  SMP
ECC
 CRM
TW  app
SAP  Gateway
laptop
SAP  Mobile  PlaSorm
Disconnected  na?ve  app  with  SMP
ECC
 CRM
SAP  Gateway
laptop
SAP  Mobile  PlaSorm
TW app
TW  app
Intermezzo
SMP
Syclo
???
Meanwhile  …
Design  the  user  experience
Almost
there?chapter 3
ECC
 CRM
laptop
SAP  Mobile  PlaSorm
Agentry  
Add  on
Container
Time  Wri?ng  
applica?on
Container
Time  Wri?ng  
applic...
Time  Wri?ng  applica?on
User  Experience  design
Current  Agentry  UI  features
Time  for  another  intermezzo?
Not  so  happy  L
Preview  on  new  release  WPF
And now ...
chapter 4
Puzzled  …  “The  next  major  release”  ???
Teaming  with  SAP,  Mee8ng  requirements,  Co-­‐development
Maintenance  Manager
Entry  point  for  Field  Service  Engineers
Maintenance  Manager
Integra8on  of  SAP  and  non  SAP  func8onality
A  look  into  the  future
Unclear  …  what  will  SMP3.0  with  OpenUI  bring?
SAP  Mobile  PlaSorm  3.0
Planned  capabili8es
Epiloguewhat was Twan doing here?
Key  takeaways
•  Involve  end  users
•  Involve  SAP
•  Involve  all  stakeholders
•  and  …  listen
•  and  discuss  bus...
Some  insights
Love  to  hear  your  thoughts  and  ideas
Welcome  to  sitNL  –  November  23rd  
#sitNL
November 23rd
Contact  informa?on
•  Ciber
–  Principal  Technology  Officer  SAP
–  Scrum  master  /  coach  SAP  projects  (2009)
–  SAP...
A solution architects fairytale with SAP mobility
A solution architects fairytale with SAP mobility
A solution architects fairytale with SAP mobility
A solution architects fairytale with SAP mobility
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A solution architects fairytale with SAP mobility

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Say you want to mobilize service management functionality to field service engineers - how hard can that be?
But:
- what if SAP continuously changes its mind
- what if the engineers already built their own solution
- what if you have outdated SAP systems
- ...

A fairytale of a solution architect that tries to bring relief to field service engineers. What solution is being realized, how did he get so far and now what.

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A solution architects fairytale with SAP mobility

  1. 1. An  architects  fairy  tale  on     how  to  bring  relief  to     Field  Service  Engineers     sitMAN,  September  14,  2013
  2. 2. Preludewhat is Twan doing here?
  3. 3. Field  Service  Engineer Cast
  4. 4. Solu?on  Architect Cast
  5. 5. The  Company Cast
  6. 6. Once upon a time ... chapter 1
  7. 7. Engineers  Working  space Cleanroom  with  highly  complex  machines
  8. 8. Highly  educated  employees Pioneers  in  bringing  innova8ve  products  to  customers
  9. 9. Business  provides  IT  solu?ons In  stead  of  talking  about  requirements
  10. 10. Current  IT  landscape •  SAP  ECC  6 •  SAP  CRM  4 •  No  mobility Tradi8onal  IT  versus  innova8ve  business
  11. 11. Challenges  to  bring  func?onality  to  FSE fabtop EPS ILS ILS     e-­‐centre Customer  site ILS     SSEE ECC CRM  (MyQ) Mobile  plaSorm Coach AIR LDDB FD AIR Applica?on Integra?on/ synchroniza?on Communica?on Clean  room Vendor  room laptop laptop TW  app Anywhere   EPS
  12. 12. Challenges  to  bring  func?onality  to  FSE fabtop EPS ILS ILS     e-­‐centre Customer  site ILS     SSEE ECC CRM  (MyQ) Mobile platform Coach AIR LDDB FD AIR Applica?on Integra?on/ synchroniza?on Communica?on Clean  room Vendor  room laptop Bring  the   func?onality to  the  FSE 1   1.  Bring  func?onality  to  FSE  cockpit,  running  inside  the  fab laptop TW  app Anywhere   EPS
  13. 13. Challenges  to  bring  func?onality  to  FSE fabtop   EPS ILSILS     e-­‐centre Customer  site ILS SSEE ECC MyQ Mobile  plaSorm Coach AIR LDDB FD AIR Applica?on Integra?on/ synchroniza?on Communica?on Clean  room Vendor  room laptop   Bring  the   func?onality to  the  FSE 1   1.  Bring  func?onality  to  FSE  cockpit,  running  inside  the  fab 2.  For  op?mal  FSE  support,  a  (near)  real  ?me  connec?vity  to   backend  systems  is  required 2   laptop TW  app Anywhere   EPS Currently  only  via  FTP
  14. 14. Challenges  to  bring  func?onality  to  FSE fabtop EPS ILSILS     e-­‐centre Customer  site ILS SSEE ECC MyQ Mobile  plaSorm Coach AIR LDDB FD AIR Applica?on Integra?on/ synchroniza?on Communica?on Clean  room Vendor  room laptop Bring  the   func?onality to  the  FSE 1   1.  Bring  func?onality  to  FSE  cockpit,  running  inside  the  fab 2.  For  op?mal  FSE  support,  a  (near)  real  ?me  connec?vity  to   backend  systems  is  required 3.  To  prevent  database  replica?ons,  a  synchroniza?on  and   filtering  mechanism  needs  to  be  in  place Currently  only  via  FTP 2   Filter  info  to machine/FSE 3   laptop TW  app Anywhere   EPS
  15. 15. The  Challenge •  Common  Of  The  Shelf •  Back  to  standard  SAP •  Reuse  exis?ng  func?onality •  Flexible  but  stable  architecture •  Working  on  and  offline Guidelines,  star8ng  points
  16. 16. Sketching ...chapter 2
  17. 17. Layered  solu?on  architecture Separate  applica8on,  integra8on  and  presenta8on  logic   Flexibility  Stability  
  18. 18. Custom  web  applica?on  server ECC CRM TW  web  applica?on laptop Web  applica?on   server SAP  Gateway
  19. 19. Custom  web  applica?on  server  with  Tibco ECC CRM TW  web  applica?on laptop Web  applica?on   server Tibco
  20. 20. Hybrid  Web  Container  with  SMP ECC CRM TW  app SAP  Gateway laptop SAP  Mobile  PlaSorm
  21. 21. Disconnected  na?ve  app  with  SMP ECC CRM SAP  Gateway laptop SAP  Mobile  PlaSorm TW app TW  app
  22. 22. Intermezzo
  23. 23. SMP Syclo ???
  24. 24. Meanwhile  … Design  the  user  experience
  25. 25. Almost there?chapter 3
  26. 26. ECC CRM laptop SAP  Mobile  PlaSorm Agentry   Add  on Container Time  Wri?ng   applica?on Container Time  Wri?ng   applica?on Selected  solu?on  direc?on Meta  Data  Driven  Approach
  27. 27. Time  Wri?ng  applica?on User  Experience  design
  28. 28. Current  Agentry  UI  features Time  for  another  intermezzo?
  29. 29. Not  so  happy  L Preview  on  new  release  WPF
  30. 30. And now ... chapter 4
  31. 31. Puzzled  …  “The  next  major  release”  ??? Teaming  with  SAP,  Mee8ng  requirements,  Co-­‐development
  32. 32. Maintenance  Manager Entry  point  for  Field  Service  Engineers
  33. 33. Maintenance  Manager Integra8on  of  SAP  and  non  SAP  func8onality
  34. 34. A  look  into  the  future Unclear  …  what  will  SMP3.0  with  OpenUI  bring?
  35. 35. SAP  Mobile  PlaSorm  3.0 Planned  capabili8es
  36. 36. Epiloguewhat was Twan doing here?
  37. 37. Key  takeaways •  Involve  end  users •  Involve  SAP •  Involve  all  stakeholders •  and  …  listen •  and  discuss  business  requests  to  really,  really  understand
  38. 38. Some  insights Love  to  hear  your  thoughts  and  ideas
  39. 39. Welcome  to  sitNL  –  November  23rd   #sitNL November 23rd
  40. 40. Contact  informa?on •  Ciber –  Principal  Technology  Officer  SAP –  Scrum  master  /  coach  SAP  projects  (2009) –  SAP  NetWeaver  solu?on  architect  (2007) •  SAP  related –  SAP  project  experience  since  1995 –  SAP  Mentor –  Blogger  on  scn.sap.com •  Web –  www.twanvandenbroek.nl –  nl.linkedin.com/in/tbroek –  twiler.com/tbroek Thank  you! Twan van den Broek m: +31 6 29 735 952 t: +31 40 232 90 90 f: +31 40 232 90 91 twan.van.den.broek@ciber.com www.twanvandenbroek.nl @tbroek Ciber Nederland BV Meerkollaan 15 Postbus 843 5600 AV Eindhoven www.ciber.nl
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