IACC Annual ConventionMaking The Most Out Of Client IssuesJuly 11, 2010<br />Presenter<br />Terri Boettcher<br />Vice Pres...
Client Satisfaction<br />Reputation Management<br />Pursuing Excellence<br />Client Issues<br />Issues with Client<br />Re...
Making your clients feel <br />Valued, Wanted, and Loved!<br />Face to Face Meetings<br />Respond Promptly<br />Be Friendl...
On line Reputation<br />Community Involvement<br />Gossip<br />Referrals<br />Internal Behavior<br />Others:<br />Reputati...
Attitude<br />The Value of Listening<br />Performance<br />Success<br />Pursuing Excellence<br />
Remittance<br />Invoices<br />Recoveries<br />Reports<br />Customer Service<br />Others:<br />Client Issues<br />
Bad Data or Lack of Data<br />File Layout/Changes<br />No Documentation<br />Responding to Requests<br />Remittance and Re...
Surveys<br />Web site<br />Social Media<br />Books:  <br />The Little Big Things<br />Getting Naked<br />Others:<br />Reso...
A leader's job is to look into the future and see the organization, not as it is, but as it should be.~ Jack Welch<br />
Thank You<br />Evaluations<br />Door Prize <br />
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Iacc annual convention making the most of client issues

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Iacc annual convention making the most of client issues

  1. 1. IACC Annual ConventionMaking The Most Out Of Client IssuesJuly 11, 2010<br />Presenter<br />Terri Boettcher<br />Vice President BC Services, Inc.<br />
  2. 2. Client Satisfaction<br />Reputation Management<br />Pursuing Excellence<br />Client Issues<br />Issues with Client<br />Resources<br />Agenda<br />
  3. 3. Making your clients feel <br />Valued, Wanted, and Loved!<br />Face to Face Meetings<br />Respond Promptly<br />Be Friendly and Approachable<br />Defined Customer Service Policies<br />Attention to Detail<br />Anticipate your clients needs<br />Honor your Promises<br />Client Satisfaction<br />
  4. 4. On line Reputation<br />Community Involvement<br />Gossip<br />Referrals<br />Internal Behavior<br />Others:<br />Reputation Management<br />
  5. 5. Attitude<br />The Value of Listening<br />Performance<br />Success<br />Pursuing Excellence<br />
  6. 6. Remittance<br />Invoices<br />Recoveries<br />Reports<br />Customer Service<br />Others:<br />Client Issues<br />
  7. 7. Bad Data or Lack of Data<br />File Layout/Changes<br />No Documentation<br />Responding to Requests<br />Remittance and Recalls<br />Frequent Disputes<br />Others:<br /> <br />Issues With Clients<br />
  8. 8. Surveys<br />Web site<br />Social Media<br />Books: <br />The Little Big Things<br />Getting Naked<br />Others:<br />Resources<br />
  9. 9. A leader's job is to look into the future and see the organization, not as it is, but as it should be.~ Jack Welch<br />
  10. 10. Thank You<br />Evaluations<br />Door Prize <br />

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