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Serialized track and trace. Is it a requirement you need to conform to or need?

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Uncovering SAP's offering in the Serialized Track and Trace space...

Uncovering SAP's offering in the Serialized Track and Trace space...

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  • 1. A member of The Business Maturity GroupSolutions to Business ProblemsSerialized track and trace. Is it a requirement youneed to conform to or needMay 23rd, 2013
  • 2. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupQ Data SAP EM Webinar Series May Theme: Solutions to Business ProblemsThursdays at 11am CST1. How can you pay suppliers more promptly thus being eligible forthose terms discounts? (5/9)2. How can you ensure that your sensitive products leaving your careare ultimately tracked and returned as expected? (5/16)3. Serialized track and trace. Is it a requirement you need to conformto or need? (5/23)4. Vendor Compliance, scorecards, EDI, Procure to Pay, ASN and SupplyChain Maturity! Scary or Logical? (5/30)http://www.qdatausa.com
  • 3. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupQ Data SAP EM Webinar Serieshttp://www.qdatausa.comViewing this and previous webinars
  • 4. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupQuestions? Get Socialhttp://www.linkedin.com/company/129971http://www.facebook.com/QDataUsaInchttp://www.facebook.com/SAPEventManagement@bizmaturity#QDATA_EMBlog: http://qdatausa.wordpress.comThroughout this webinarWhat is the weather like over there?
  • 5. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupAgenda Vocabulary Standards Components Regulations Wrap-Up and Questions
  • 6. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupChain of Custody (CoC)It is a legal term that refers to the ability toguarantee the identityand integrityofthe sample / product (and data) from the pointof origin to the final destination…A Definition
  • 7. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupChain of Custody (CoC)What does it look like? THE PLAYERS…
  • 8. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupChain of Custody (CoC) – Part 1/3How do we uniquely identify a product?
  • 9. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity Group“A permanent unique mark on an object,designed to be scanned and interpreteddigitally, identifying the object individually”Unique Identification (UID)When you can uniquely identify an item and exchange information about the itemin a standard format you can electronically track that item giving …You improve data quality, inventory control, enable rapid fraud detection,Provide visibility from cradle to grave, …
  • 10. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupItem Unique Identification (IUID)• Spawned by a DoD (2003) mandate forimproved item management:•Is the most mature of all the UID initiatives•Is currently the focus for SAP Solutions•Is usually a 2-D barcode; it may be an RFID tagConstruct 1: Items that areserialized within the enterpriseidentifierEnterprise ID + Serial #Construct 2: Items that areserialized within the part, Lot orbatch within the enterpriseEnterprise ID + Part # + Serial #www.bpn.gov/IUIDIn concert with RFID technology• IUID can provide the “what”• In addition to the RFID “where”
  • 11. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupElectronic Product Code (EPC)• provides a universal unique, serializedidentifier for any kind of object• GTIN (Global Trade Item Number)• GRAI (Global Returnable Asset Identifier)• SSCC (Serialized Shipping Container Code)• GIAI (Global Individual Asset Identifier)• SNI (Standardized Numerical Identifier) – FDA Pharma• The EAN/UPC bar code, which encodes GTINs,provides identifying information for a class of item• EPC goes beyond this when a GTIN is encoded in an EPC by identifying anindividual serialized item or instance of the item (sGTIN).• Two cases of the same product will have the same GTIN, but will have differentEPCs (sGTIN).The EPC structure is defined by the EPCglobal Tag Data Standard…www.gs1.org/epcglobal
  • 12. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupNational Drug Code (NDC)• Unique ID provided to permit automation ofprocessing of drug data between government,drug manufacturers and distributors, hospitalsand insurance companies• 1972: Mandatory for all prescription and OTC drugs• 2004: Mandatory linear barcodes on drug packages• Contains:• FDA Labeler code, Product Code, Package size (10 digits)An NDC…“…provide an identification system in computer language topermit automated processing of drug data by Governmentagencies, drug manufacturers and distributors, hospitals, andinsurance companies” (from 34 FR 11157, July 2, 1969).
  • 13. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupGlobal Trade Item Number (GTIN)• an identifier for trade items by GS1• comprising among others of the former EAN International andUniform Code Council (UCC)• used to look up product information in a database• GTINs may be 8, 12, 13 or 14 digits long• Company Prefix, Item Reference and a calculated Check DigitGTIN-14 adds another component- the Indicator Digit, which canbe 1-8Global Trade Item Number (GTIN) is …
  • 14. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity Group• Barcode: “Optical machine-readablerepresentation of data, which showsdata about the object to which itattaches.”• 2-D Barcode• Linear BarcodeBarcode
  • 15. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupGTIN, UPC and EAN GTIN-8s will be encoded inan EAN-8 bar code GTIN-12s may be shown inUPC-A, ITF-14, or GS1-128bar codes GTIN-13s may be encodedin EAN-13, ITF-14 or GS1-128 bar codes GTIN-14s may be encodedin ITF-14 or GS1-128 barcodes• Universal Product Code(UPC) dominant barcodestandard in North America encodes a 12 digit number(GTIN-12) which allows itto be scanned and read inalmost any retail store• The EAN-13 and EAN-8 areother point of sale barcodesthat are widely used outsideof North America. A UPC can be transformedinto an EAN by prefixing itwith a zero
  • 16. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupData Matrix vs. QR Code – 2DData Matrix• Developed in 1989• 2,335 alphanumeric characters• Considered more secure• Cannot handle Japanesecharacters• 22 x 22 (10 x 10, … 144 x 144)• 17% recognition area• More compactQR (Quick Response)• Developed in 1994• 4,296 alphanumeric characters• Accommodates Japanesecharacters• 29 x 29 (21 x 21, … 177 x 177)• 27% recognition area
  • 17. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity Group• “… is a technology that incorporates the use ofelectromagnetic or electrostatic coupling in theradio frequency (RF) portion of the electromagneticspectrum to uniquely identify an object, animal, orperson.”• Active Tag:• Requires a battery, antenna, more expensive, greatdistances, larger, shorter life, cheaper readers• Passive Tag:• No battery, coiled antenna, less expensive, shortdistances, smaller, last longer, fixed readersRadio Frequency IdentificationTechnology (RFID)RFID:
  • 18. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity Group• Example applications of RFID:• Security access• Item and asset management• Ticketing and baggage tracking• Toll collectionRadio Frequency IdentificationTechnology (RFID) (cont.)• Inventory RFID tags can be applied to:Cases PalletsItems
  • 19. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupUID Data Matrix (Item Level)Radio Frequency IdentificationTechnology (RFID) (cont.)RFID tags that carry data can be attached to packages at multiple levels, includingitem packages, cases, and pallets. Unique Identifiers can be attached or directlymarked on items using a data matrix to carry the UID data elements.• Linking UID with RFIDRFID Tag (Pallet Level)RFID Tag (Case Level)RFID Tag (Item Package Level)
  • 20. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupRFID vs. BarcodeRFID advantages vs. barcodesCategory RFID BarcodeLine-of-Sight Not required RequiredSecurity More difficult to copy Easy to copyEnvironment/RuggednessMore tolerant of humidity,water, …Susceptible toenvironmental conditionsSense/record/transmit Active/Passive No read/write capabilityDistance Can be read at greaterdistances (up to 300 feet)Needs to be much closer(less than 15 feet)Read rate Can read tags much faster(40+ tags/sec)Much slower, requires lineof sight (1/2 sec to read)Reusability Usually protected by anouter shell or imbedded inthe productLimited due to exposure towear and tare (for line-of-sight reasons)Expense Usually much moreexpensiveCheaper to apply
  • 21. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupPedigree and ePedigree• “A drug pedigree is a statement of origin thatidentifies each prior sale, purchase, or trade of adrug, including the date of those transactions and thenames and addresses of all parties to them.”• The U.S. Food and Drug Administration (FDA) in the2006 Compliance Policy Guide for the Prescription DrugMarketing Act• “An ePedigree is simply an electronic documentwhich satisfies a pedigree requirement. The primarypurpose of an ePedigree is to protect consumersfrom contaminated medicine or counterfeit drugs.”Chain of Custody
  • 22. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupAgenda Vocabulary Standards Components Regulations Wrap-Up and Questions
  • 23. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupChain of Custody (CoC) – Part 2/3How can we get all players to play nicely with each other?
  • 24. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupStandards• Pharma trading partners need to adoptseveral standards to address e-Pedigree• SNI (Standardized Numerical Identifier)• Moving towards adopting this standard for all drugpackages as part of the e-pedigree lawFDA StandardsPursuant to Business and Professions Code section 4034, the “unique identificationnumber” established and applied to the smallest package or immediate container by themanufacturer or repackager shall conform to the Standardized Numerical Identifier(SNI) set forth in the Guidance for Industry published by the U.S. Food and DrugAdministration (FDA) in March 2010, consisting of a serialized National Drug Code(NDC) identifier (or equivalent product identifier for dangerous drugs for which no NDChas been assigned) combined with a unique numeric or alphanumeric serial numberthat is no more than twenty (20) digits or characters in length.
  • 25. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupStandards• GLN (Global Location Number)• Unique ID of locations andlegal entities• 13 digit numeric• GTIN (Global Trade Item Number)• Helps automate buying and selling• 4 constructs – 8, 12, 13, 14• Contains info on the Item itselfGS1 Standardswww.gs1.org/epcglobal
  • 26. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupStandards• EPCIS• Enables sharing EPC data between disparateapplications (across enterprises)• GDSN (Global Data Synchronization Network)• Not currently used in the US pharma supply chain• Built around several GS1 standards including theGS1 Global Registry® and data pools• Secure & continuous synchronization of data• Changes in DB are immediately synched with allcompanies you do business withGS1 Standards
  • 27. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupElectronic Product CodeInformation Services (EPCIS)• EPCglobal® is leading the development of industry-drivenstandards for the Electronic Product Code™ (EPC) to supportthe use of Radio Frequency Identification (RFID) in todaysfast-moving, information rich, trading networks• The goal of EPCIS is to enable disparate applications to leverageElectronic Product Code (EPC) data via EPC-related data sharing, bothwithin and across enterprises• What information can be shared via EPCIS standards?• The What, Where, When, and Why of events occurring in any supply chain isexchanged, safely and securely, via the EPCIS standard• This is important business information, such the time, location, disposition, andbusinessEPCglobal®www.gs1.org/epcglobal
  • 28. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupAgenda Vocabulary Standards Components Regulations Wrap-Up and Questions
  • 29. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupComponents• Serialized product – CoC Part 1/3• To be able to Track and Trace it• IUID, sGTIN• Tag / Marking – CoC Part 1/3• Unique readable marking of the product• Standards – CoC Part 2/3• All partners talk the same language• ECPISWhat do we need to look at in order to provide an e-Pedigree?
  • 30. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupComponents (Ctd.)• Solution – CoC Part 3/3• Reader / Scanner : RFID / Barcode• Repository – Store the data : SAP AII / SAP OER• Query mechanism – Read the data : SAP PI / OER• Trust? – CoC Part 4/3!!!• What you say is in the box is actually in the box• InferenceWhat do we need to look at in order to provide an e-Pedigree?
  • 31. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupSAP Solutions for Auto-ID andItem SerializationAuto ID InfrastructureEnables and manages Auto-ID-EnabledOperational Processes integrated with ERPat local/regional level and SAP OERSupplyChainEdgeAppsAutoIDInfrastructureEnterpriseAppsObjectEventRepositoryObject Event RepositoryProvides Enterprise level Event-drivenTraceability and Visibility Applications
  • 32. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupSAP Solutions for Auto-ID and ItemSerialization (cont.)Auto-ID-Enabled Business ProcessAutomationItem serialized Product, Part, Asset, andHierarchy Life Cycle Traceability Auto-ID-Enabled Outbound Processing Auto-ID Enabled Inbound Processing RFID-Kanban Returnable Transport Items Extensible to other ERP documentintegrationSAP AII SAP OER/EM Product Tracking and Authentication Returnable Transport Items Linear barcode 2-D barcode Passive/Active RFID Sensor events: Conditions, temperature,locations GS1/ EPCglobal EPCIS – certified conformance toEPCIS Standard as an EPCIS Repository [Beyond this OER can be easily extended tocustom attributes, vocabularies, etc.] GS1/EPCglobal Tag Data (TD) Standard GS1/EPCglobal TD Translation Std. US DOD Guide to Uniquely Identifying Items Beyond this AII can be easily configured toother unique ID schemesDomainCore SolutionStandardProcessesand BeyondAIDC SupportStandardsSupportHardwareIntegrationin to App Store the Data
  • 33. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupDeliverySystem integration services: Value generation with RFIDPhysics and device expertisePartner SAP &PartnerReadersProcessintegrationCross-systemtraceabilitySAPOEREdge Execution +EnterpriseApplicationsRead, write, and transmitdata to systemsManage multiplereadersCleanse dataOperator workflowTranslate raw data tobusiness execution +Decision support andexecute transactionsEnrich Object EventManagement DataEnableTracking and TracingFunctionDeviceManagementSAPERPSolution LandscapeSAP ITS mobilePartnerDeviceMngtSolutionSAP &PartnerSAP &PartnerSAPValue AddPartnersValue AddPartnersSAPAIISAPNW PICaptureQuery
  • 34. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupSAP Auto-ID Infrastructure (SAPAII) (cont.)• Immediate• Verification• Real-time Delivery and Shipmentverification – Data verification atpoint of capture• Anti-counterfeiting• Product instance authentication• Visibility• Enterprise and Supply Chain wide• Stretches to all Business Partnerssecurely• SAP ERP transaction automationfollowing AII data capture• More efficient shop-floor operationwithout line of site data capturethrough RFID sensing• Intrinsic• Instance item life cycle tracking• Business data information sharingbased on granular levels (EPCIS)• Events, business context,instance IDs, dispositions• Single version of truth: Stateand history (pedigree)• Web-service based standardizedB2B data discovery (EPCIScompliant)• Real-time business-contextualizedevent-based data captured• Extending enterprise data to thecapture of real-world raw events• Unique IDs issued for the lifetime ofthe products and assets – enabledPedigreeBusiness Value
  • 35. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupSAP Auto-ID Infrastructure (SAPAII) (cont.)• EPC/Serial number rangemanagement• EPC hierarchy management• ePedigree data provisioning• Unique ID schemas• EPC• IUID• Custom• Delivery document integration• Undo (Useful when you need toundo one event for an item that ispart of a hierarchy)• Generic document interface• Master data management• User interface• Mobile and Desktop• EPC enriched ASN• EPC capture notification• Store and forward – Delta queue– Scalable• Tag commissioning andmanagementFunctionality
  • 36. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupSAP Auto-ID Infrastructure (SAPAII) (cont.)Translating raw Auto-ID events into business contextAuto-ID Raw EventsBusiness ProcessesRepositoryTranslationLogic
  • 37. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupSAP Object Event Repository (SAPOER)• EPCIS-level enterprise level solution that• Serves as the system of record spanning the life cycle of uniquelyidentified objects across distributed systems• Allows object related search• Provides UI & query mechanism for business partner collaboration• Tracks life cycle & conditions relating processes, hierarchies, parts &assets• Provides process monitoring, proactive alerting, reporting capabilities• Integrates with• SAP ERP for Business Process Tracking (procure-cash, delivery tracking,transportation, etc.)• Auto-ID Infrastructure that pushes Auto-ID events into OER• Third-party Auto-ID Edgeware systems can be integrated with the EPCISstandard event capture notification interfaceFunctional Domain
  • 38. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity Group• Tracking of serialized items and hierarchies• Where is this particular item?• Tracking attributes and serialized item characteristics• Batch #• Expiration dates• Authentication of IDs• Valid hierarchy• EPC• EPC/Attribute combinations• Data discovery services• Business Docs, HU• Product/part IDs• Qualified events• AttributesSAP Object Event Repository (SAPOER) (cont.)Capabilities
  • 39. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupSAP Object Event Repository (SAPOER) (cont.)• Movements Across Locations• Show shipping durationsbetween differentlocations across thesupply chain• Movements at Location• Show processingdurations at a location• Proof of Receipt• Check if an object wasreceived at any othersubsequent location• Supply Chain View• As-Built Configuration View• Life cycle “Current“ Configuration ViewSAP NetWeaver BW Reports for OER
  • 40. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity Group-SAP OER storeshierarchies betweenobjects along theirentire life cycleSAP Object Event Repository (SAPOER) (cont.)Hierarchy Tracking
  • 41. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupAgenda Vocabulary Standards Components Regulations Wrap-Up and Questions
  • 42. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupRegulations• California• part of the California Business & Professions Code• When?• 2015: 50 % manufacturer’s products• 2016: 100% manufacturer’s products• July 1 2016: Wholesalers and repackagers• accept and forward products maintaining e-pedigree• July 1 2017: Pharmacy and pharmacy warehouses• accept and pass e-pedigreesWhat is being forced in and by when?
  • 43. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupCounterfeit Version of Avastin in U.S.Distribution“Roche conducted laboratory tests that confirmed the counterfeit version of Avastin.Packages or vials may be counterfeit if they:• are labeled with Roche as the manufacturer• display batch numbers that start with B6010, B6011 or B86017The only FDA-approved version of Avastin for use in the United States is marketed byGenentech (a member company of Roche). The FDA-approved version does notinclude the Roche logo on the packaging or vials. In addition, Genentech’s FDA-approved version of Avastin vials and packaging have a 6-digit numeric batch numberand expiration dates in a 3-letter month and 4-digit year format (e.g., JAN 2014).Genentech’s Avastin products are safe and effective for their intended uses.The 19 medical practices in the United States purchased unapproved cancer medicinesand, potentially, the counterfeit Avastin, from…”http://www.fda.gov/Drugs/DrugSafety/ucm291960.htmEgypt  Switzerland  Netherlands  UK  US  Pharmacy(Where else did the product go?)FDA: Statement Issued: Feb. 14, 2012
  • 44. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupRegulationsDescribing how e-pedigree could help…according to the California Pedigree Law, anysupply chain participant must be able toproduce a full pedigree for any package ofdrugs in their possession at any time….Egypt  Switzerland  Netherlands  UK  US  PharmacyNot Allowed tomanufacturer drug!ORDrug already incirculation!!!1. Register product (Own Serial # or Copied)
  • 45. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupRegulationsDescribing how e-pedigree could help…according to the California Pedigree Law, anysupply chain participant must be able toproduce a full pedigree for any package ofdrugs in their possession at any time….Egypt  Switzerland  Netherlands  UK  US  PharmacyNo info of serializeddrug!2. Check product1. Skip registration
  • 46. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupRegulationsDescribing how e-pedigree could help…according to the California Pedigree Law, anysupply chain participant must be able toproduce a full pedigree for any package ofdrugs in their possession at any time….Egypt  Switzerland  Netherlands  UK  US  PharmacyNo info of serializeddrug!3. Check product1. Skip registration2. Skip check
  • 47. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupRegulationsDescribing how e-pedigree could help…according to the California Pedigree Law, anysupply chain participant must be able toproduce a full pedigree for any package ofdrugs in their possession at any time….Egypt  Switzerland  Netherlands  UK  US  PharmacyGood to Dispense!1. Registration 2. Check 3. Check 4. Check 5. Check 6. Check
  • 48. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupRegulations• Fully Centralized• Single instance of track and trace repository• Requires global cooperation / policing !!! Viable?• Semi-Centralized• Multiple central track and trace repositories• China, Turkey, Italy, Brazil• Fully Distributed / Decentralized• Communicate with up/downstream partners - EPCIS• Communicate with previous partners individually• Different models per country / dependency!!! Viable ?3 e-pedigree models under consideration
  • 49. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupAgenda Vocabulary Standards Components Regulations Wrap-Up and Questions
  • 50. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupSummary• What are the keys to being able to track yourserialized products?• UID, EPC global standards, labels, readers,events, application integration• Understanding the discussion points aroundRFID and Bar-codes• Advantages: Line of site, distance to read,expense, read/write• Passive vs. ActiveSome key points to take home…
  • 51. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupSummary – CoC Part 1Serialized product with tags / markings (Barcode / RFID Tags)
  • 52. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupSummary – CoC Part 2Readers / Scanners using Global Standards
  • 53. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupSummary – CoC Part 3Global Repository and Secure Query Mechanism
  • 54. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupMore Infohttp://www.qdatausa.com/Webinar series on Business Issues – May 2013http://www.facebook.com/SAPEventManagementSAP EM Facebook Pagehttp://qdatausa.wordpress.comBlog for Q Data by Kevin Wilson“SAP Event Management – SAP’s best kept secret”available at Amazon.com or Genie Press at http://www.geniepress.com/qdata
  • 55. copyright © 2013 Q Data USA, Inc. All rights reserved.a member of The Business Maturity GroupQuestions???Some of Q Data’s SAP EM related ClientsKevin WilsonPrinciple SAP Solution Engineerkwilson@qdatausa.comwww.qdatausa.com