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Delivery Webinar
Delivery Webinar
Delivery Webinar
Delivery Webinar
Delivery Webinar
Delivery Webinar
Delivery Webinar
Delivery Webinar
Delivery Webinar
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Delivery Webinar

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TBLC Delivery Basics

TBLC Delivery Basics

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Transcript

  • 1. TBLC Delivery Service: The Basics
  • 2. Printing Labels
    • Actual Size 
    • ALWAYS from website
      • “ On demand”
      • LANDSCAPE
    • 6-digit codes
    • Electronic signature
      • www.tblc.org/delivery
    • NO TAPE!
    • Remember to remove labels from empty bags before returning them to TBLC
    TPA Pinellas Public Library Cooperative, Inc. 1330 Cleveland Street Clearwater FL 33755-5103 Route To: 301-248
  • 3. More on Labels
    • Labels HAVE to have:
      • Correct address
      • Correct 6-digit code
    • Common mistakes:
      • “Route to” libraries
      • Multiple branch/campus libraries
      • Similar names
  • 4. ORANGE BAGS!
    • 2 sizes: large and small
    • Need extra? Have too many?
      • Call or email Delivery Coordinator:
    • [email_address]
    • 800-622-8252, Ext. 225
  • 5. Do you have a problem?
    • My driver did not show up…
    • My driver came on the wrong day…
    • My books arrived wet/damaged…
    • It is taking more than 72 hours for items to arrive at their destinations…
    • A book or other item seems to be missing…
        • TBLC website > Delivery > Report an issue
    • http://www.tblc.org/delivery/deliveryproblem.php
  • 6. Monthly Statistics
    • Driver initials sheet EVERY time
    • Library counts bags
    • Library sends totals to TBLC at the end of every month
    • Info. on stats sheet:
      • Total # packages sent
      • Total # packages received
      • Dates
      • Initials
    • http://tblc.org/delivery/statsheet.pdf
  • 7. Quarterly Missing Items Lists
    • “Check your shelves” list of missing items posted to listserv every quarter
    • Report missing items to Delivery Coordinator
    • Include:
            • Loaning Library
            • Borrowing Library
            • Title of item
            • Call Number of item
            • Date sent through delivery
  • 8. Summary of Driver and Library Responsibilities
    • Drivers should…
      • make EVERY scheduled stop
      • initial stats sheet
      • scan electronic signature
      • use clear plastic bags to protect orange bags
      • use closed/covered vehicle
    • TBLC should…
      • report problems & missed stops to vendor
      • follow-up with libraries who reported issues
      • communicate with libraries on all important issues involving Delivery
    • Libraries should…
      • provide designated delivery area protected from the elements with stats sheet and electronic signature readily accessible
      • report every missed stop after 5pm
      • use proper labels and bags
      • count packages sent and received
      • total packages sent and received and send
      • send stats at end of month
      • inform TBLC of holiday or other closings
  • 9. When in doubt…
    • Contact TBLC:
      • EMAIL: [email_address]
      • CALL: 800-622-8252, Ext. 225
      • FAX: (813) 628-4425
      • WEBSITE: www.tblc.org/delivery

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