Buzzient_Hamilton_Telecom_Case_Study
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Short case study of why Hamilton Telecom chose Buzzient Social CRM for Oracle CRM On Demand.

Short case study of why Hamilton Telecom chose Buzzient Social CRM for Oracle CRM On Demand.

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Buzzient_Hamilton_Telecom_Case_Study Presentation Transcript

  • 1. Case  Study:  Global  Telecommunica/ons   The  Company   •  Na/onal  Service  Provider   of  triple-­‐play  services   •  Serves  rural  Midwest  and   southeast   •  Specific  capabili/es  for   hearing-­‐impaired  market   The  Challenges   •  Monitoring  user   feedback  comments  to   improve  and  reinforce   service  performance   •  Lower  customer  service   costs   •  Priori/za/on  of  Service   Requests     The  Buzzient  Solu6on   •  Provided  a  way  to  monitor   Facebook  and  TwiGer   reviews  in  real  /me     •  Buzzient  Sen/ment  Index   provides  line  of  business   managers  yards/ck  social   customer  sa/sfac/on   •  Can  respond  directly  to   problem  posts  in  seconds     The  Results     • Rolling  out  new   service  layer  with   social  customer   care  included     Customer  Support;  Social  CRM  Integra6on  with  Oracle  CRM  On  Demand   Property  of  Buzzient,  Inc.   11