Buzzient overview siia_preview_final.pptx

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Buzzient presentation at SIIA Previews 2013

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Buzzient overview siia_preview_final.pptx

  1. 1. We  Make  Customer  Service  Social     Timothy  B.  Jones,  CEO   tbj@buzzient.com   (650)  823-­‐4846  
  2. 2. The  Problem     Social  Media  is  invisible  to  customer  service  apps         Companies  don’t  know  what  customers  are  saying…   to  them,  about  them,  or  to  the    1,000,000,000+  other   social  users  Property  of  Buzzient,  Inc.   1  
  3. 3. The  SoluOon:  Buzzient   Buzzient  makes  Social  Media  visible     to  exisFng  customer  service  applicaFons   via  SaaS  subscripFons  Property  of  Buzzient,  Inc.   2  
  4. 4. How We Do It Buzzient  EnterpriseTM  harvests  key  words  from   sources  such  as  TwiJer  &  Facebook  and  provides  a   centralized  plaMorm  to  listen,  engage,  analyze  and   respond  to  social  media  interacFons  directly  within   third  party  Customer  Service  and  CRM  applicaFons   3!Property  of  Buzzient,  Inc.  
  5. 5.      The  App:  Buzzient  Enterprise™   Buzzient  captures,  analyzes,  and  enables  social  media  to   be  used  with  mul$ple  customer  service  applicaFons    Property  of  Buzzient,  Inc.   4  
  6. 6. Integrated  within  CRM  .  .  .   Transparent  App   IntegraFon   Social  Media  Engagement  for  Customer   Service  
  7. 7. Or  the  Standalone  SaaS  App   6  
  8. 8. Great  Pedigree    Management/Board:    Customers/Partners:    Property  of  Buzzient,  Inc.   7  
  9. 9. Case  Study:  Retail   Crisis  Management;  Social  Media  Analy7cs  and  Social  Commerce  with  Standalone  Buzzient   The  Company   •  Leading  High  End  Retailer   •  MulFple  Brands   •  Williams-­‐Sonoma   •  PoJery  Barn   •  PoJery  Barn  Kids   •  PoJery  Barn  Teen   •  West  Elm  Property  of  Buzzient,  Inc.   8  
  10. 10. Case  Study:  Retail   Crisis  Management;  Social  Media  Analy7cs  and  Social  Commerce  with  Standalone  Buzzient   The  Challenges   •  Monitoring  user   feedback  comments  to   improve  and  reinforce   brand/promo   performance   •  Monitoring  Aggregate   SenFment  across  brands   consistently   •  Periodic  ExecuFve   Reports    Property  of  Buzzient,  Inc.   9  
  11. 11. Case  Study:  Retail   Crisis  Management;  Social  Media  Analy7cs  and  Social  Commerce  with  Standalone  Buzzient   The  Buzzient  SoluOon   •  Provided  a  way  to  monitor   Facebook  and  TwiJer   reviews  in  real  Fme     •  Buzzient  SenFment  Index   provides  line  of  business   managers  yardsFck  social   customer  saFsfacFon   •  Daily  tracking  of   promoFons,  senFment    and   campaigns   •  Input  to  Social  Commerce,   where  reviews  drive   purchases  Property  of  Buzzient,  Inc.     10  
  12. 12. Case  Study:  Retail   Crisis  Management;  Social  Media  Analy7cs  and  Social  Commerce  with  Standalone  Buzzient   The  Company   The  Challenges   The  Buzzient  SoluOon   The  Results   •  Leading  High  End  Retailer   •  Monitoring  user   •  Provided  a  way  to  monitor     •  MulFple  Brands   feedback  comments  to   Facebook  and  TwiJer   • Downloads  have   •  WS   improve  and  reinforce   reviews  in  real  Fme     increased  20%   •  PoJery  Barn   brand/promo   •  Buzzient  SenFment  Index   • Review  scores  have   •  PB  Kids   performance   provides  line  of  business   increased   •  PB  Teen   •  Monitoring  Aggregate   managers  yardsFck  social   • Revenue  growth  of   •  West  Elm   SenFment  across  brands   customer  saFsfacFon   300%   consistently   •  Daily  tracking  of     •  Periodic  ExecuFve   promoFons,  senFment    and   Reports   campaigns     •  Input  to  Social  Commerce,   where  reviews  drive   purchases  Property  of  Buzzient,  Inc.     11  
  13. 13. We’re  Looking  For…   •  Social  Commerce    and  App  IntegraFon   Partners     •  Investors     •  $1M-­‐$2M  Fundraise  Now   •  $4-­‐6M  Fundraise  in  Q3  2013    Property  of  Buzzient,  Inc.   12  
  14. 14. We  Make  Customer  Service  Social     Timothy  B.  Jones,  CEO   tbj@buzzient.com   (650)  823-­‐4846  

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