Buzzient capabilities overview march 31 2014
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Buzzient capabilities overview march 31 2014

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Overview of Buzzient Social CRM capabilities, patents, and CRM Integrations

Overview of Buzzient Social CRM capabilities, patents, and CRM Integrations

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Buzzient capabilities overview march 31 2014 Buzzient capabilities overview march 31 2014 Document Transcript

  •         EMAIL     WEB   800  West  El  Camino  Real  Suite  180,  Mountain  View,  CA  94040   info@buzzient.com     www.buzzient.com     Buzzient   Capabilities  Summary     March  31,  2014      
  •     Buzzient   2     Buzzient  Overview   Buzzient  Enterprise™  is  a  cloud-­‐based  application,  which  enables  the  simple,  transparent  addition  of  an   embedded  social  engagement  layer  to  existing  cloud,  hybrid,  and  on-­‐premises  applications.  Buzzient  enables   companies  to  close  the  «  Social  Last  Mile  »  between  their  CRM/Contact  Center  applications  and  the  2B+   consumers  on  social  channels.       Buzzient’s  extensible  Harvesting  Engine  collects  content  from  the  following  sources,  and  the  Analysis  Engine   analyzes  the  data  with  patented  technology  (leveraging  US  Patents  #7974983  and  #8375024)  for  sentiment   relevant  to  customer  service,  marketing,  digital  commerce  and  loyalty  management  operations: • Twitter   • Facebook  (Oauth’d  Pages)   • Facebook  (Graph  API)   • RSS  Feeds/Blogs  (Specific  Feeds)   • RSS  Feeds/Blogs  (Blogsearch)   • iTunes  Reviews   • Android  Market  /Google  Play  Reviews   • Internet  Forums   • Google+  (Planned)   • LinkedIn  (Planned) Buzzient  Integration  Layer  integrates  the  harvested  content  and  analytics  as  Leads,  Service  Requests,  and   other  application-­‐specific  objects  with  a  variety  of  CRM  and  Contact  Center  applications  *  including:   • Salesforce.com   • Oracle  CRM  On  Demand   • Oracle  Siebel  (versions  7.8+)   • Interactive  Intelligence  CIC   • Zendesk   • SugarCRM  (Beta)   • NetSuite  CRM  +  (Beta)   • Microsoft  Dynamics  CRM  (Planned)   • SAP  CRM  (Planned)   • Oracle  Fusion  CRM  (Planned)  
  •         EMAIL     WEB   800  West  El  Camino  Real  Suite  180,  Mountain  View,  CA  94040   info@buzzient.com     www.buzzient.com     *  Buzzient  Integration  Layer  enables  customers  to  have  simple,  heterogeneous  integration  with  multiple   CRM/Contact  Center  applications  simultaneously.   Buzzient  accelerates  development  for  CRM/Contact  Center  vendors  seeking  to  add  a  social  interaction   channel:     1. Single  point  of  embedded  social  media  integration  for  CRM/Contact  Center  applications     2. Accelerates  time  to  market  for  supporting  additional  social  media  data  sources  through  Buzzient   customizable  Harvesting  Engine.   3. Enables  the  social  interaction  channel  to  be  seamlessly  and  simultaneously  integrated  with  multiple   customer  applications,  creating  a  unified  customer  experience  center  with  Salesforce,  Siebel,  NetSuite,   etc.   4. Leverages  Buzzient’s  Validated  Integrations  with  Oracle  applications   5. Closes  the  “Social  Last  Mile”  gap  for  cloud,  hybrid,  and  on-­‐premises  customers,  due  to  Buzzient’s   unique  architecture  for  Social  CRM     Additional  Buzzient  proprietary  analytics  and  capabilities  include  (all  are  available  in  both  the  standalone   Buzzient  Browser  Application  and  integrated  modes):   • Sentiment  (individual  post  and  aggregated)   • Sentiment  Trend   • Volume  (aggregated)   • Volume  Trend   • Social  Media  Promoter  Score  (Social  NPS)   • Filters  (automated  routing  based  on   sentiment  and/or  terms)   • Alerts  (based  on  sentiment  and/or  terms)   • Reports  (ad  hoc,  scheduled  and  email   delivery)   • Publisher  (outbound  publishing  to  Facebook   and  Twitter)