Thomas Session Notes

“What have you learned, Dorothy?” – The Scarecrow
Tuesday: Welcome Reception and
Poster Session

• Asked Bb employee about when mobile apps will
  be ready for CE/Vista 8
•...
• Wednesday
  10:30
• Considering upgrading to Learn 9.1
• Here is an approach:
 Get faculty excited about 9.1 to increase...
• Transitioning courses
•   1)   Testing
    Take a bunch of diverse courses to run through the migration tool
    Decide ...
•   Students didn't get any training - the interface is so easy. Other
    colleges allowed guest/demo access to become fa...
11:30 Disaster Recovery - Loss of Data is Always a
Disaster
see PPT file at: S:COLBlackboard 9Disaster_Recovery_BBWorld.pp...
• Plan:
  Write a Plan! Someone else needs to be able to
  follow the plan
• Build a test system with a complete copy of
 ...
Archive and backup strategies:

• Export all gradebooks on a nightly basis

• Nightly RSYNC of Content system to disk, fol...
Redundancy:
• Blackboard application is load balanced across
  multiple servers
• Content system is on high availability S...
Process for handling lost data,
single or multiple course loss
                 "Things happen inadvertently”
       CRLT:...
Blackboard Administrator Test
Plan
• Test basic functionality of Blackboard from the
  Administrator point of view
• Log i...
Blackboard Teaching and
Learning Test Plan
• Test usability of Blackboard from the Instructor and
  Student points of view...
Blackboard Instructor Test Plan

• Create a course, enroll students
• Create and email announcements
• Create a test and g...
Blackboard Student Test Plan

• Respond to Discussion board threads and forums
• Attach a file to thread or forums
• Take ...
1:45
Michael and Ray Keynote
• (see video)
4:15
Different Approaches to Blackboard Learn 9:
A Tale of Two Universities
• Saint Louis University:
      WebCT since 19...
• Global approach
      All users created (even staff)
      All courses created (unavailable)
      Request forms (using ...
Univ. of Pretoria (South Africa)

• Why change? How to change. What to change.
• National strategy for implementing Bb 9
•...
• Align with institution: student retention
• Bb 9.1 Care Pack (templates, training materials,
  examples, contextualizati...
5:15
Moving to the Virtual World
or
How I learned to stop worrying and
Love the Cloud
Thursday

8:30
Bb Learn Product Vision and Roadmap for Vista
• Ramsey Chambers - Blackboard products
• make sure the Vista...
• Take Aways:
• 40% of efforts over next 18 months on maintenance
  of NG codebase; fixing bugs
• 20% geared toward refine...
More Efficient And Effective Solutions

• Foster Student Engagement
• Support Educator Efficiency
• Connect Instruction Wi...
Where We‟ve Been

• 10 Countries
• 3,000+ Suggestions
      suggestions.blackboard.com
• 100+ Phone Conversations
• 20+ Cl...
Where We Are Headed

• Don‟t expect 100% Parity
• Bring over things that are most important to you
  (What the Vista commu...
Vista Inspirations (Angel as well)
• Gradable Rubrics (later this year)
• Question Re-grading
• Course Standards and Objec...
How To Get Involved

• Join the Blackboard Idea Exchange
      Product Development Partnerships
      User Testing
      B...
The Future of Vista

• Tech Stack Update
      Java 1.6, Oracle 11gR2, WebLogic 10.0
• Blackboard MobileTM Learn for Vista...
Next Steps

• Get engaged in helping define the future
      BIE and Bug Squad
• Schedule a meeting with your Account Rep....
Q&A
• Design capabilities?
  The re-write of the HTML editor will have better
  support for CSS which will help with layou...
Q&A (cont.)
• Real-time integration: when a student adds a
  course, they want to see it, not wait for a batch
  process [...
Q&A (cont. 2)
• After implementation of these deal-breakers, we
  end up with only one year to migrate, a very short
  tim...
9:30
Doing More With Less: Innovations in Online
Learning
Embry-Riddle Aeronautical University
see PowerPoint file at: S:C...
Strategies (cont.)
• Planning
      often misunderstood
      avoid planning into paralysis
      "Keep it simple. Keep it...
• Why would one student love taking online classes
  and another dislike them??
      discipline
      learning styles
   ...
Embry-Riddle's "innovations"
• Mobility & Collaboration|
     handheld devices
     Elluminate, Wimba, etc.
• We're provid...
• Increasing blended learning
• Increasing online course offerings and quality
• Accessibility!
      - every course has a...
• Use "Start Here“
• Assessment, Continuous Improvement (like QM)
     Evaluations
     Quality Team
• Student Orientation...
External opportunities
• Slideshare
• MIT OpenCourseware
• eReaders (students would not use them if you ask)
• Stanford En...
• Blackboard Community of Practice
•     User Groups
•     Conferences
•     BIE
•     Connections
•     Exemplary Courses...
11:00
 What's the Difference:
 Moving from Bb CE/Vista 8 to Bb Learn 9 and 9.1
• Kathy Saville
  http://mupfc.marshall.edu...
• Blackboard cohort courses
• transitioning from 8 to 9.1?
• join a Bb Cohort course; meets once per week in
  WebEx
• Upg...
12:00
Kaltura - Open Source Video
The future of Media in Blackboard
• Solutions@kaltura.com
• Key trends in media:
      f...
• Tools:
   –   browser-based editors
   –   upload media
   –   transcode formats
   –   various applications
• Demo of K...
– students can use the media elsewhere
– new content type: Media Presentation
– video doesn't get uploaded to Bb, it is st...
• system can detect your device and adjust bit rate
• need Bb and Community to have all OS tools
  downloadable
• offer su...
2:15
Managed Hosting Quarterly Report

•   7-day 50.43%
• 30-day 87.39%
• 90-day 98.8%
• hired 2 CSEs, 1 manager (Travis C...
Acronym Chart
• CHM: Complex Hosting Manager
• SME: Subject Matter Experts - Tier I & II
• TSM: Technical Support Manager ...
• Some institutions take production courses and put
  them on their test server
• Course restoration can take weeks
• Leve...
• Engagement Plans (9.1)
• Silver        Gold Platinum            Diamond
   –   Silver: small-scale entry-lever online (K...
Managed Hosting Quarterly Report
(cont.)


• SP4: GA has been tested thoroughly, ask the
  question on Listserv of those w...
3:15
Making the Leap to Bb Learn
• NEEDS ANALYSIS
   – No notes
• PLANNING
   – Course Integration with SIS
   – automated...
• Sense of Academic community
   – eLearning Portal
   – Special Interest Groups
   – Student Organizations
• Retention
  ...
• Blackboard Consultation
   –   Define Objectives
   –   Timeline
   –   Team leadership
   –   Webinars
• Orientation Wo...
• IMPLEMENTATION
• Phase 1
   – Beta Pilot Group
   – 12 faculty selected
   – small enrollment courses
• Faculty training...
• Phase 2
• 70 faculty selected, not just small-enrollment
  mixed types
• Integration of:
   – section merge
   – grade e...
• New Procedures
• Each Semester
   – course creation
   – automated instructor/TA assignment
   – automated student enrol...
• Faculty course Access
• 2 semesters Current, and future
• course backed up and removed from server
  following cycle
• a...
4:00
Blackboard Upgrade Center
• Talked to developer who gave me the details of why
  initial SP4 was pulled
• WebLogic mu...
4:15
Managing Transition from CE to Learn 9
Stephen Vickers - U of Edinburgh, Chris Baxley - W. Carolina U.
see PDF at: S:...
• Transition Period
•   Options:
    –   both systems available
    –   turn off old system
    –   Pilot
    –   Phased
•...
• WebCT -> Learn 9
• login2 PowerLink with B2SSO or AutoSignon
  Building Block (stephen wrote these)
• SSO solution only ...
• Learn 9 -> WebCT
• Can use Learn 9 as a portal to get to CE courses in
  a module
• B2WebCT Building Block
   –   Order ...
• Further Developments
• Course List
   – sort order
   – Grouping
   – limit by term
• Display content of announcements
•...
• QA
•    Bb will sign this so that Community System is not
    required
• Link to other system could be from right inside...
Friday
8:30
I Already Have That ... Can I Use It?
• http://tinyurl.com/ialreadyhavethat (Bb9 guest access)
• are using Sof...
• Using HTML Code
• Putting up YouTube Video is easy
• Widgets
• NBC Widget
• WidgetBox
• Google Gadgets
• Yahoo Widgets
•...
9:30
Vision for Blackboard Learn
(Blackboard Learn Product Roadmap)
James Owen, Dir. Product Management
Bret Dennis, Sr. P...
• higher quality
   – maintenance - stay on top of the bugs
   – refinement - "functions as designed" problems – will fix ...
• Our intended path
• Grading
   – educators need efficiency in grading large numbers of
     students and meeting deadlin...
• Course Standards and Objectives
   – Give educators the ability to create standards and
     objectives in the course, a...
• Course Relationships
   – better support management of course that are offered
     within multiple programs and those w...
• Evidence Collection and Reporting
   – better utilize student work collected in Course delivery for
     program assessm...
• Standards Support
   – enhance standards support offerings that simplify
     integration between enterprise systems, le...
• Q&A
• include Dreamweaver-like functionality
   – add-ons
• What about Learning Modules - still not behaving
  like CE/V...
• Q&A (cont.)
• SIS Integration - do you have to have Luminis
  product?
   – just need the message broker
• BTBE - new do...
• Q&A (cont. 2)
• Grade Center - are you planning to enhance the
  analysis tool?
   – that will be part of the….
• Known ...
And what did I get
for my trouble?
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BbWorld 2010 notes

  1. 1. Thomas Session Notes “What have you learned, Dorothy?” – The Scarecrow
  2. 2. Tuesday: Welcome Reception and Poster Session • Asked Bb employee about when mobile apps will be ready for CE/Vista 8 • Off the record: it may be in Michael‟s keynote address tomorrow • {see slide 29}
  3. 3. • Wednesday 10:30 • Considering upgrading to Learn 9.1 • Here is an approach: Get faculty excited about 9.1 to increase confidence in transitioning your courses from CE to Bb Learn 9.1 Planning and Change Management Hardware Testing Data management End user training Admin readiness Test all building blocks because they may not work the same
  4. 4. • Transitioning courses • 1) Testing Take a bunch of diverse courses to run through the migration tool Decide what will need to be done to make it the way you want it • 2) Make a crib sheet to make a migrated course a Bb 9.1 course (who will do this?) • 3) Supporting staff through the process after transition, hold training sessions, show them new features include tech guys in training for more technical questions • This upgrade will be different. Training will be needed • Create a slogan: "more pretty, less clicky" • Many different kinds of training bits from 2-minute videos, half-hour demos, to full training sessions
  5. 5. • Students didn't get any training - the interface is so easy. Other colleges allowed guest/demo access to become familiar with UI. • Another college provided student training on login page with faculty and student resources pages. • What were the bug issues? The notifications is strange. A few minor bugs. • Course Conversion tool. Ship course backups to Bb and they will convert them. Expected major cleanup but turned out good. • Training for faculty? Everybody gets the 2-hour training session • Can get more in-depth/specialized sessions for those interested • Give them a playground area • Take advantage of resources provided by Bb
  6. 6. 11:30 Disaster Recovery - Loss of Data is Always a Disaster see PPT file at: S:COLBlackboard 9Disaster_Recovery_BBWorld.ppt Location have backups in different locations Document your process Test your process Types: • Loss of some content or entire course • whole courses • data center power loss • complete data center destroyed!
  7. 7. • Plan: Write a Plan! Someone else needs to be able to follow the plan • Build a test system with a complete copy of production data app server content system oracle db server data make data backup each semester • Test the plan Improve the plan base on test results Repeat the testing for each plan at least annually
  8. 8. Archive and backup strategies: • Export all gradebooks on a nightly basis • Nightly RSYNC of Content system to disk, followed by tape backup • Nightly incremental backup of Oracle DB (RMAN) • Nightly incremental backup of all servers • Weekly archive of all active Blackboard courses • Weekly cold backup of Oracle DB • End of semester archives of all Blackboard courses • Tape backups are stored off site
  9. 9. Redundancy: • Blackboard application is load balanced across multiple servers • Content system is on high availability SAN • DB storage is on high availability SAN • DB server has a standby • Mirror DB storage and Content system to 2nd data center • Dual 10G Ethernet and Fiber connections to both data centers • Off site (long distance) disaster readiness site (USC)
  10. 10. Process for handling lost data, single or multiple course loss "Things happen inadvertently” CRLT: Customer Relations for Learning and Teaching • Faculty or Student reports data loss • Help Desk or CRLT verifies data loss • CRLT accesses weekly or EoS archive of the course • CRLT restores lost data or entire course (up to 250 MB) via Blackboard System Admin panel • CRLT passes course(s) to CSO if it‟s > 250 MB • CSO restores course(s) from weekly or EoS archives via command line interface
  11. 11. Blackboard Administrator Test Plan • Test basic functionality of Blackboard from the Administrator point of view • Log in, all tabs load successfully • Create a course, modify a course, file upload • Create a user, enroll a user, send email, use chat • Un-enroll a user, drop a user, drop a course • Must be run after every upgrade, new install, or new equipment deployment
  12. 12. Blackboard Teaching and Learning Test Plan • Test usability of Blackboard from the Instructor and Student points of view • Much more in depth than the Administrator Test Plan • Utilize Help Desk, support staff, and students to assist in testing • Must be run after every upgrade, new install, or new equipment deployment
  13. 13. Blackboard Instructor Test Plan • Create a course, enroll students • Create and email announcements • Create a test and grade it • Create a discussion board and modify • Grade assignments and discussion board threads • Copy a course • Archive a course • Restore a course
  14. 14. Blackboard Student Test Plan • Respond to Discussion board threads and forums • Attach a file to thread or forums • Take a test • Check grades
  15. 15. 1:45 Michael and Ray Keynote • (see video)
  16. 16. 4:15 Different Approaches to Blackboard Learn 9: A Tale of Two Universities • Saint Louis University: WebCT since 1999, Hosted CE8 Banner SunGard Luminis LDI going to Bb 9.1 Self-Hosted! now they have staff, hardware to self-host Still run CE8 ASP Fall dev on new system, virtualized looking at 9.1? look at Snapshot tool Snapshot integrated with Banner
  17. 17. • Global approach All users created (even staff) All courses created (unavailable) Request forms (using Google forms) • Instructors can build their course and turn it on when they choose • move from CE to 9.1 is much better than to 9.0 • making the change quick to avoid costs and confusion • Why? • contract ending 5-year cost analysis Support for “CE rapidly declining” 9.1 has great new tools
  18. 18. Univ. of Pretoria (South Africa) • Why change? How to change. What to change. • National strategy for implementing Bb 9 • Why change? The environment has changed • What has changed? student technical habits • What must change? researched tool usage: poor implementation • Convenience and Availability are very high in student concerns
  19. 19. • Align with institution: student retention • Bb 9.1 Care Pack (templates, training materials, examples, contextualization) • Help Resources. Are they being used? • Use Elluminate. It works • Opted for parallel use of two systems • put all students into computer literacy module
  20. 20. 5:15 Moving to the Virtual World or How I learned to stop worrying and Love the Cloud
  21. 21. Thursday 8:30 Bb Learn Product Vision and Roadmap for Vista • Ramsey Chambers - Blackboard products • make sure the Vista platform is supported through the remainder of its life • January 2013 (but talk to your account rep.) • [see video]
  22. 22. • Take Aways: • 40% of efforts over next 18 months on maintenance of NG codebase; fixing bugs • 20% geared toward refinement: design issues • 40% new feature development: inspired by Vista capabilities
  23. 23. More Efficient And Effective Solutions • Foster Student Engagement • Support Educator Efficiency • Connect Instruction With Institutional Improvement • Deliver Open And Extensible Learning e.g., open database capability • We will continue to invest energies in these principles
  24. 24. Where We‟ve Been • 10 Countries • 3,000+ Suggestions suggestions.blackboard.com • 100+ Phone Conversations • 20+ Client Visits • 20+ Events
  25. 25. Where We Are Headed • Don‟t expect 100% Parity • Bring over things that are most important to you (What the Vista community has agreed on that is needed going forward) • A lot is taken from the Angel community and there is actually a lot of overlap • We will be delivering this against the 9.1 codebase through a series of Service Packs (there is no 9.2, there is no 10)
  26. 26. Vista Inspirations (Angel as well) • Gradable Rubrics (later this year) • Question Re-grading • Course Standards and Objectives • Enhanced Course Insight • Rich Text Editors re-write WYSIWYG editor new math editor round-trip HTML editing • Multiple Section Support • SIS Integration (SIS feed converter: LIS standard) partnering with SunGard: pure implementation • Enhanced Standards Support • Multi-Institution Capabilities
  27. 27. How To Get Involved • Join the Blackboard Idea Exchange Product Development Partnerships User Testing Beta Suggestion Box • Bug Squad • http://www.blackboard.com/communities
  28. 28. The Future of Vista • Tech Stack Update Java 1.6, Oracle 11gR2, WebLogic 10.0 • Blackboard MobileTM Learn for Vista CE/Vista 8 Available end of 2010* Same pricing options as for Classic clients Similar capabilities * Subject to change without notice
  29. 29. Next Steps • Get engaged in helping define the future BIE and Bug Squad • Schedule a meeting with your Account Rep. Get more detailed information Understand how your institution‟s use cases map to the roadmap (e.g., Section Merge can replace Cross-Listing) Start building a plan • http://www.blackboard.com/upgradecenter • ramsey.chambers@blackboard.com
  30. 30. Q&A • Design capabilities? The re-write of the HTML editor will have better support for CSS which will help with layout, etc. “Adaptive Release” will be an enhanced version of Selective Release for individualized learning • End of Life Dates: Official: January 2013 would like you to begin building plans to make the upgrade sooner rather than later Talk with your acct. rep. They will work with you. • Common Cartridge: import/export? Yes, if Ray has anything to say about it. Migration? Try the free migration tool to see how it works Reports from those who‟ve tried conversion tools say it‟s “significantly better” than for 9.0, but not perfect.
  31. 31. Q&A (cont.) • Real-time integration: when a student adds a course, they want to see it, not wait for a batch process [applause] We want to support both real-time and batch processing so it fits within an institution‟s resources and business model • Deal-breakers: dummy student, assessment ends when timer reaches 0 [applause] Dummy student, per se, is not currently on the roadmap. Assessment ends would fall into “enhancement” category so submit your suggestion. We understand it is a high priority.
  32. 32. Q&A (cont. 2) • After implementation of these deal-breakers, we end up with only one year to migrate, a very short time window. Again, engage with your acct. rep. There is some flexibility. It has to be an individualized situation. • From Vista to 9 is really a migration. Timing is critical to acquire and support hardware, budgeting, etc. Can you speak to multi-institution at all? Not in this room. Your account rep. has that information and can sit down and have that conversation. Some things will be delivered earlier, some later. We want to keep you informed as appropriate. Hearing of client needs may influence when multi-institution capabilities become available. Review our sizing guides; that would be a great start.
  33. 33. 9:30 Doing More With Less: Innovations in Online Learning Embry-Riddle Aeronautical University see PowerPoint file at: S:COLBlackboard 9Doing_More_with_Less_2010_Post.pptx • Strategies: • 3 P's: People look at your department structure understand workloads and skill sets maximize strengths, minimize weaknesses
  34. 34. Strategies (cont.) • Planning often misunderstood avoid planning into paralysis "Keep it simple. Keep it customer focused.“ Sign off by all involved (lack of communication) • Process What are we doing manually that a system could handle for us? What can we make more efficient without compromising quality? Work smarter! encourage looking at ourselves
  35. 35. • Why would one student love taking online classes and another dislike them?? discipline learning styles course quality • What are some of the solutions? life circumstance - when to fit this in? talk to counselor
  36. 36. Embry-Riddle's "innovations" • Mobility & Collaboration| handheld devices Elluminate, Wimba, etc. • We're providing tools Show people how to use them! train more, market these resources • Faculty development courses (mandatory) Instructional Use of Blackboard with Lab Teaching at their institution Supporting Online Learners Developing Online Courses • Add faculty oversight to committees especially teaching technologies • Mentoring programs
  37. 37. • Increasing blended learning • Increasing online course offerings and quality • Accessibility! - every course has a Bb course shell • All faculty must use Blackboard. • Use Elluminate for collaboration • Course templates consistent branding announcements assignment dates instructor copyright discussion boards exams grade book syllabus
  38. 38. • Use "Start Here“ • Assessment, Continuous Improvement (like QM) Evaluations Quality Team • Student Orientation (template) how to be an effective online learner • Leveraging Bb Use of SafeAssign (saves $32,500) • Student Testimonials
  39. 39. External opportunities • Slideshare • MIT OpenCourseware • eReaders (students would not use them if you ask) • Stanford Engineering Everywhere • apply to the Drucker Institute award • NSSE Natl. Survey of Student Engagement Assessment for Improvement: tracking Student Engagement Over Time • ECAR - Educause Center for Applied Research Study of under graduate students and IT • Sloan-c.org Learning On Demand
  40. 40. • Blackboard Community of Practice • User Groups • Conferences • BIE • Connections • Exemplary Courses • Edugarage • Listservs • Partnership (with Bb)
  41. 41. 11:00 What's the Difference: Moving from Bb CE/Vista 8 to Bb Learn 9 and 9.1 • Kathy Saville http://mupfc.marshall.edu/~savillek/Bb9/comparechart.html • Your all's homework assignment is to detect any incorrect entries in the chart • Everybody wants chart to go from 8 directly to 9.1 • OnDemand Center docs: http://www.blackboard.com/resources/learn/Bb_Learn_91_ Datasheet_CEVista.pdf
  42. 42. • Blackboard cohort courses • transitioning from 8 to 9.1? • join a Bb Cohort course; meets once per week in WebEx • Upgrade Center, next start in Sept. • Sys Admin heavy but good information • Learning Modules migrate very well into 9.1 • Mail tool is now called Messages but you can also e-mail out, (but not back in)
  43. 43. 12:00 Kaltura - Open Source Video The future of Media in Blackboard • Solutions@kaltura.com • Key trends in media: files are large need new set of tools • Challenges of Video in Bb – USC - have an LMS in case of disaster situation and students can't get to campus – have students become digital journalists/content creators – uploading video to Bb is not good – Bb does not have a video player, Flash videos won't work on Apple products – Video 2.0 (collaborative multi-media)
  44. 44. • Tools: – browser-based editors – upload media – transcode formats – various applications • Demo of Kaltura Building Block – blackboard.kaltura.org – media admin can control playlist – in Tools menu: added "My Media" gallery – can edit title, tags, description – assign video to a course – students can view media but can't change it once it is in the course – approval process to make video available to the course
  45. 45. – students can use the media elsewhere – new content type: Media Presentation – video doesn't get uploaded to Bb, it is streamed from Kaltura.org – 1 of 2 modes: run locally hosted on your own machine (requires about 6 machines) – stream it: (Hosted) for – fully 508 player: closed captioning, screen reader friendly, subscribing to captioning services – permissions control: what's public, not – Google WebM? codec (open-source) – Other systems? web services APIs – Javascript library: 1-line javascript include code to the library, so will work on iPad – Kaltura Exchange – Open Video Alliance (umbrella org that care about multimedia) – HTML5video.org
  46. 46. • system can detect your device and adjust bit rate • need Bb and Community to have all OS tools downloadable • offer support services, delivery • host locally with enterprise license • • July 27 2:00 pm EDT webinar: • http://bit.ly/clanhK • Try building block: http://site.kaltura.com/Blackboard.html
  47. 47. 2:15 Managed Hosting Quarterly Report • 7-day 50.43% • 30-day 87.39% • 90-day 98.8% • hired 2 CSEs, 1 manager (Travis Castleman - Manager of MH Support) • increased Sutherland headcount 5 TSMs working alongside SME TSMs
  48. 48. Acronym Chart • CHM: Complex Hosting Manager • SME: Subject Matter Experts - Tier I & II • TSM: Technical Support Manager - Tier I • CSE: Client Support Engineer - Tier II • ICM Handoffs - Internal Case Manager • PD: Product Development
  49. 49. • Some institutions take production courses and put them on their test server • Course restoration can take weeks • Leveraging virtual technology AP (Advanced Platform) can bring restores down to hours or minutes • Clients need to be open communicating to Bb • Clients currently on 9.1: 325 • Clients currently on 8: 338 • Sunday maintenance request: Service Improvement Projects (no interruptions) • Annual report to better show work and improvements for our stakeholders
  50. 50. • Engagement Plans (9.1) • Silver Gold Platinum Diamond – Silver: small-scale entry-lever online (K-12) – Gold: standard enterprise hosting (raise to 99.8 uptime) – Platinum: Predictive Tech Lifecycle Management – Diamond: Adaptive Partnership for Lg-scale growth & sustainability (complex hosting mgmt, full package) • no physical cap on user storage or environment • building blocks: test, stage, production best practice methodology • SIS? either client keeps up with responsibility or client turns it over to consulting • SLA guarantees…
  51. 51. Managed Hosting Quarterly Report (cont.) • SP4: GA has been tested thoroughly, ask the question on Listserv of those who have added the Re-release – Users with apostrophes in their name could not use Chat – 76/30363 have „ in their name; VST-5274 patch fixes it • Consult with the Upgrade Center
  52. 52. 3:15 Making the Leap to Bb Learn • NEEDS ANALYSIS – No notes • PLANNING – Course Integration with SIS – automated course creation – enrollment and access mgmt • SSO to mult. Systems – from Bb • Content Management – eliminate content redundancy (copy courses over and over) – content sharing
  53. 53. • Sense of Academic community – eLearning Portal – Special Interest Groups – Student Organizations • Retention – Automated Student Monitoring (early warning system - involve Advising) • DECISION MAKING • Preparation: – Identify your teams and their members • DE • IT • Blackboard
  54. 54. • Blackboard Consultation – Define Objectives – Timeline – Team leadership – Webinars • Orientation Workshop – Bb Learn Overview – Facilitation Planning for Upgrade Path – What's New in 9.1
  55. 55. • IMPLEMENTATION • Phase 1 – Beta Pilot Group – 12 faculty selected – small enrollment courses • Faculty training – no batch needs, use GUI to convert courses – clean up, courses came over "very well and organized"; some faculty did their own cleanup – 4 two-hour sessions (use Blackboard licensed material but customized them) – Thank the volunteers - made a cake, give certificate, encouragement gift for synchronous learning and weekly webinar attendance, web cams gift
  56. 56. • Phase 2 • 70 faculty selected, not just small-enrollment mixed types • Integration of: – section merge – grade extract – SSO • Phase 3 – public promotion and marketing – communication collaboration – New Semester Procedures publicized (ongoing) – Batch conversion - loaded on drive and sent to MH for them to batch convert – automated shell creation
  57. 57. • New Procedures • Each Semester – course creation – automated instructor/TA assignment – automated student enrollment • Provide template - every shell can have template shell or import content • has "Start Here" • Course welcome page • Faculty can export/import content • Faculty can switch on to make course available • Access is denied after grades are posted to SIS (PeopleSoft)
  58. 58. • Faculty course Access • 2 semesters Current, and future • course backed up and removed from server following cycle • archives: 1 week after official grade posting to SIS • Grade Extract – Bb Grade Center – optional grade reporting column
  59. 59. 4:00 Blackboard Upgrade Center • Talked to developer who gave me the details of why initial SP4 was pulled • WebLogic multi-node license would not verify license and systems could only be up 24 hours at a time • Hosted: It's been fixed. SP4 is fine now • 9.1: Chat still sucky, use Wimba if you need synchronous communication or, better yet, have instructor send students to Google Chat session URL • WYSIWYG Editor (formerly HTML Creator) now written in JavaScript, not a Java applet
  60. 60. 4:15 Managing Transition from CE to Learn 9 Stephen Vickers - U of Edinburgh, Chris Baxley - W. Carolina U. see PDF at: S:COLBlackboard 9WebCT2Learn9.pdf • Background – Both using Vista 8 – U of E : no plans yet – WCU: Vista available until June 2011 • Transition Issues • Significant Change! – Hardware – db config – web server config, etc. – course migrations – Documentation – training
  61. 61. • Transition Period • Options: – both systems available – turn off old system – Pilot – Phased • must maintain ease of access to both system – select primary – provide SSO from primary to secondary
  62. 62. • WebCT -> Learn 9 • login2 PowerLink with B2SSO or AutoSignon Building Block (stephen wrote these) • SSO solution only PowerLink to Bb Learn Building Block – creates a URL with UID and shared secret – user IDs may be different on systems • link to 9 on CE main page
  63. 63. • Learn 9 -> WebCT • Can use Learn 9 as a portal to get to CE courses in a module • B2WebCT Building Block – Order of page components – Specify which components are displayed – Specify which options can be overridden by the user – Supports different login user IDs for both system – User-defined layouts (via XSLT files)
  64. 64. • Further Developments • Course List – sort order – Grouping – limit by term • Display content of announcements • Internationalization • Grades? • Remove Community System requirement • FREE and will be available next month from OSCELOT
  65. 65. • QA • Bb will sign this so that Community System is not required • Link to other system could be from right inside a course • Uses Integration Partner field in SSASECT to know which system BB9 or WEBCT • Learn 9 does not yet have multi-institution • uses standard ISAPI call - reduce timeouts by not listing instructors, say, on the remote system
  66. 66. Friday 8:30 I Already Have That ... Can I Use It? • http://tinyurl.com/ialreadyhavethat (Bb9 guest access) • are using SoftChalk (one of the few additional things they use) • iSpring Free 5.5 - converts PPT to Flash for free • PPT converted to PDF, PowerPoint Show, Flash, mp3 file, Photo Story • SlideShare • AuthorStream • Jodix iPod Video Converter
  67. 67. • Using HTML Code • Putting up YouTube Video is easy • Widgets • NBC Widget • WidgetBox • Google Gadgets • Yahoo Widgets • VozMe - converts text to speech in mp3 • xtranormal.com text to speech movie
  68. 68. 9:30 Vision for Blackboard Learn (Blackboard Learn Product Roadmap) James Owen, Dir. Product Management Bret Dennis, Sr. Product Manager • "What we intend to develop in the next 18 months." • Where we've been – No notes • Our desired destination • more efficient and effective solutions – foster student engagement – support educator efficiency – connect instruction with institutional improvement – deliver open and extensible learning
  69. 69. • higher quality – maintenance - stay on top of the bugs – refinement - "functions as designed" problems – will fix these in service packs (more rapid, regular release) – new features - or features that need significantly enhancement • improvements across the platform – course delivery – community engagement • 9.1SP1: settings stay in place when moving around, fewer clicks – content management – outcomes assessment - more reduction of clicks – SP1: more than 50 enhancements
  70. 70. • Our intended path • Grading – educators need efficiency in grading large numbers of students and meeting deadlines for feedback and grades – Needs Grading page (not in the Grade Center) • sortable by date, student, category, item name, or max. points – Regrade Option • make assessments easier to manage and to drive more accurate student evaluations – Gradable Rubrics • educators need to evaluate learner work with consistent criteria and common achievement expectations. • grades are automatically put into the Grade Center, can be made available to students at the discretion of instructor
  71. 71. • Course Standards and Objectives – Give educators the ability to create standards and objectives in the course, align them to content, and report on them • Course Reporting – provide better support for remediating student learning gaps, using information to drive immediate action • detailed activity reporting • performance reporting - against aligned standards and goals • item analysis – above three drive better student outcomes • Rich Content Editor – provide an enhanced online content creation and editing experience for all users • improved text editor • improved math editor • round-trip HTML editing – will be AJAX based - no Java
  72. 72. • Course Relationships – better support management of course that are offered within multiple programs and those with multiple sections that are burdened by administrative and individual course interaction complexity • Individualized Learning – learners need flexible ways of visualizing their pace, progress and choices for navigating through course materials that are personalized to meet their needs. • Learning Object Repository – provide better institutional support to consistently scale quality content and best practices across course and improve educator efficiency with reusing and updating learning objects across courses.
  73. 73. • Evidence Collection and Reporting – better utilize student work collected in Course delivery for program assessment samples, thus reducing time- consuming and intrusive program assessment processes to faculty and students – automatically pull course data into outcomes and compare against rubric • Multi-Institution Capabilities (Community System) – more granular control • SIS Integration evolution – simplify setup and administration of student information system standards based integration to efficiently manage data exchange between enterprise data systems – SunGard native
  74. 74. • Standards Support – enhance standards support offerings that simplify integration between enterprise systems, learning tools, and content • Common Cartridge • LTI • LIS • SCORM • CAS • Shibboleth • Improving Change Management – Blackboard Help • Find answers in seconds • http://suggestions.blackboard.com/
  75. 75. • Q&A • include Dreamweaver-like functionality – add-ons • What about Learning Modules - still not behaving like CE/Vista – if it's something we can refine, or a major rewrite – too many clicks • Can now batch download grades - can we Upload grades? – definitely on the radar • Course standards and objectives? Please make them easy to handle • Tracking has been impacting performance
  76. 76. • Q&A (cont.) • SIS Integration - do you have to have Luminis product? – just need the message broker • BTBE - new doc type Strict – browser not recognizing fonts – language packs • Announcements in 9.0 no date restrictions – intend to add that back • Legacy code - Win Xanadu only uses _blank • SIS integration have Luminis portal, need LDAP server? – no - only need for SSO
  77. 77. • Q&A (cont. 2) • Grade Center - are you planning to enhance the analysis tool? – that will be part of the…. • Known Issues document - can you make it less confusing [applause] – we've shared the same frustration • Any thought given to workflow tools in the Content System? – it is on our roadmap for 2011 – it may be that Suggestions be a part of the Bug Squad format
  78. 78. And what did I get for my trouble?

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