• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
CRM@Oracle - Customer 360
 

CRM@Oracle - Customer 360

on

  • 4,554 views

The CRM@Oracle series highlights Oracle's internal implementation of Oracle CRM products such as Siebel CRM, Oracle CRM On Demand and Oracle Mobile Sales Assistant. This presentation discusses how ...

The CRM@Oracle series highlights Oracle's internal implementation of Oracle CRM products such as Siebel CRM, Oracle CRM On Demand and Oracle Mobile Sales Assistant. This presentation discusses how Oracle sales reps have a complete view of their customer information within Siebel CRM.

Statistics

Views

Total Views
4,554
Views on SlideShare
4,385
Embed Views
169

Actions

Likes
2
Downloads
121
Comments
0

7 Embeds 169

http://blogs.oracle.com 135
http://www.slideshare.net 19
https://blogs.oracle.com 6
http://www.siebeltalk.com 5
http://prsync.com 2
http://feeds.feedburner.com 1
http://www.developerit.com 1
More...

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    CRM@Oracle - Customer 360 CRM@Oracle - Customer 360 Presentation Transcript

    • CRM@Oracle – Customer 360
      Deepak Gupta Eve Milrod Halwani Sirish Bindal
      Vice President Senior Director Director
      CRM Systems Sales Systems CRM Analytics
    • The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
    • Oracle Corporation
      Solutions Offerings
      • Oracle Database
      • Oracle Fusion Middleware
      • Oracle Applications
      • Oracle Services
      Information Technology
      • Four major IT Functions
      Applications
      Development
      Traditional
      On Demand
      About Oracle
      • US$23.3 billion in revenue for fiscal year 2009
      • More than 345,000 customers worldwide
      • More than 21,000 partners
      • 85,000 employees, including:
      • 30,000 sales & marketing
      • 7,500 support
    • Global CRM Single Instance
      • 47MMarketing Responses
      • 17M Sales Activities
      • 18M Marketplace Accounts
      • 1.5M Accounts
      • 18M Contacts
      • 24M Prospects
      Partner Portal145 Countries
      10 Languages
      30,000 Internal users
      85,000Territory Lookup users
      200,000 Partner users
    • Global CRM Implementation
      Optimizing Our Go-To-Market
      Objective
      • Global, consistent, streamlined, and scalable campaign to opportunity to quote processes
      Approach
      • Go Native – Go Fast
      • Consolidation/Centralization
      • Start Clean, Stay Clean
      • Standards based Integration
      • Drive value with BI
      Engagement
      Integration
      Analytics
    • Global CRM Single Instance Ecosystem
      Implementation planned
    • CRM@Oracle – Customer 360
      Deepak Gupta Eve Milrod Halwani Sirish Bindal
      Vice President Senior Director Director
      CRM Systems Sales Systems CRM Analytics
    • <Insert Picture Here>
      Sales Business Cycle
    • Sales Business Cycle
      Siebel Mktg/Call Center
      Sales Campaigns
      Marketing and Sales Campaigns
      Global Executive Campaigns
      Lead Development
      Territory Assignment
      Siebel Sales/Call Center
      Opportunity Conversion
      Opportunity Prosecution
      Qualify
      Convert
      Mature
      “System of Record”
      CRM Analytics (OBIA)Performance
      In-Line and Analysis
      Forecast Judgment
      Sales Effectiveness
      Siebel Sales/Call CenterForecast
      Prime and Co-Prime (Shadow)
      Rep and Manager Judgment
      “System of Record”
    • CRM@Oracle – Customer 360
      Deepak Gupta Eve Milrod Halwani Sirish Bindal
      Vice President Senior Director Director
      CRM Systems Sales Systems CRM Analytics
    • <Insert Picture Here>
      Customer 360
    • Customer 360 in GCMWindow into Consolidated Information in “My” Territory
      Installed Base
      Customer
      Insight
      Account
      Research
      Target Prospects
    • Customer Intelligence & ProspectingAll in One Place in GCM
      Customer Insight
      (CRM, ERP, Support)
      Whitespace
      Solution
      Landscape
      Marketing
      Intelligence
      Upsell
      Self Service Sales Campaigns
    • Value Proposition
      Target Audience
      Sales Reps and Sales Managers
      Benefits
      Consolidates information in one place in GCM
      Present one-face to the Customer
      Blends Oracle interactions and third party data
      Secured by “My Territory”
      How it Works
      Embedded Analytics within GCM
      Extensible platform to continue expanding information sources
    • Customer
      360
      Data ConsolidationUsing Embedded Analytics
      Marketing
      Sales
      Support
      Finance
    • Self Service Sales CampaignsCreated by a Sales Rep to Target Customers in their Own Territory
    • CRM@Oracle – Customer 360
      Deepak Gupta Eve Milrod Halwani Sirish Bindal
      Vice President Senior Director Director
      CRM Systems Sales Systems CRM Analytics
    • Consistent & Familiar Siebel UIIn GCM being used by Sales Reps for Opportunity/Forecast
    • Solution Landscape
    • Sales & Installed Products InsightBlending CRM, ERP & Support Information
    • For More Information
      search.oracle.com
      CRM Analytics
      or
      sales.oracle.com