CRM@Oracle - Customer 360
Upcoming SlideShare
Loading in...5
×
 

CRM@Oracle - Customer 360

on

  • 4,767 views

The CRM@Oracle series highlights Oracle's internal implementation of Oracle CRM products such as Siebel CRM, Oracle CRM On Demand and Oracle Mobile Sales Assistant. This presentation discusses how ...

The CRM@Oracle series highlights Oracle's internal implementation of Oracle CRM products such as Siebel CRM, Oracle CRM On Demand and Oracle Mobile Sales Assistant. This presentation discusses how Oracle sales reps have a complete view of their customer information within Siebel CRM.

Statistics

Views

Total Views
4,767
Views on SlideShare
4,598
Embed Views
169

Actions

Likes
2
Downloads
125
Comments
0

7 Embeds 169

http://blogs.oracle.com 135
http://www.slideshare.net 19
https://blogs.oracle.com 6
http://www.siebeltalk.com 5
http://prsync.com 2
http://feeds.feedburner.com 1
http://www.developerit.com 1
More...

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

CRM@Oracle - Customer 360 CRM@Oracle - Customer 360 Presentation Transcript

  • CRM@Oracle – Customer 360
    Deepak Gupta Eve Milrod Halwani Sirish Bindal
    Vice President Senior Director Director
    CRM Systems Sales Systems CRM Analytics
  • The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
  • Oracle Corporation
    Solutions Offerings
    • Oracle Database
    • Oracle Fusion Middleware
    • Oracle Applications
    • Oracle Services
    Information Technology
    • Four major IT Functions
    Applications
    Development
    Traditional
    On Demand
    About Oracle
    • US$23.3 billion in revenue for fiscal year 2009
    • More than 345,000 customers worldwide
    • More than 21,000 partners
    • 85,000 employees, including:
    • 30,000 sales & marketing
    • 7,500 support
  • Global CRM Single Instance
    • 47MMarketing Responses
    • 17M Sales Activities
    • 18M Marketplace Accounts
    • 1.5M Accounts
    • 18M Contacts
    • 24M Prospects
    Partner Portal145 Countries
    10 Languages
    30,000 Internal users
    85,000Territory Lookup users
    200,000 Partner users
  • Global CRM Implementation
    Optimizing Our Go-To-Market
    Objective
    • Global, consistent, streamlined, and scalable campaign to opportunity to quote processes
    Approach
    • Go Native – Go Fast
    • Consolidation/Centralization
    • Start Clean, Stay Clean
    • Standards based Integration
    • Drive value with BI
    Engagement
    Integration
    Analytics
  • Global CRM Single Instance Ecosystem
    Implementation planned
  • CRM@Oracle – Customer 360
    Deepak Gupta Eve Milrod Halwani Sirish Bindal
    Vice President Senior Director Director
    CRM Systems Sales Systems CRM Analytics
  • <Insert Picture Here>
    Sales Business Cycle
  • Sales Business Cycle
    Siebel Mktg/Call Center
    Sales Campaigns
    Marketing and Sales Campaigns
    Global Executive Campaigns
    Lead Development
    Territory Assignment
    Siebel Sales/Call Center
    Opportunity Conversion
    Opportunity Prosecution
    Qualify
    Convert
    Mature
    “System of Record”
    CRM Analytics (OBIA)Performance
    In-Line and Analysis
    Forecast Judgment
    Sales Effectiveness
    Siebel Sales/Call CenterForecast
    Prime and Co-Prime (Shadow)
    Rep and Manager Judgment
    “System of Record”
  • CRM@Oracle – Customer 360
    Deepak Gupta Eve Milrod Halwani Sirish Bindal
    Vice President Senior Director Director
    CRM Systems Sales Systems CRM Analytics
  • <Insert Picture Here>
    Customer 360
  • Customer 360 in GCMWindow into Consolidated Information in “My” Territory
    Installed Base
    Customer
    Insight
    Account
    Research
    Target Prospects
  • Customer Intelligence & ProspectingAll in One Place in GCM
    Customer Insight
    (CRM, ERP, Support)
    Whitespace
    Solution
    Landscape
    Marketing
    Intelligence
    Upsell
    Self Service Sales Campaigns
  • Value Proposition
    Target Audience
    Sales Reps and Sales Managers
    Benefits
    Consolidates information in one place in GCM
    Present one-face to the Customer
    Blends Oracle interactions and third party data
    Secured by “My Territory”
    How it Works
    Embedded Analytics within GCM
    Extensible platform to continue expanding information sources
  • Customer
    360
    Data ConsolidationUsing Embedded Analytics
    Marketing
    Sales
    Support
    Finance
  • Self Service Sales CampaignsCreated by a Sales Rep to Target Customers in their Own Territory
  • CRM@Oracle – Customer 360
    Deepak Gupta Eve Milrod Halwani Sirish Bindal
    Vice President Senior Director Director
    CRM Systems Sales Systems CRM Analytics
  • Consistent & Familiar Siebel UIIn GCM being used by Sales Reps for Opportunity/Forecast
  • Solution Landscape
  • Sales & Installed Products InsightBlending CRM, ERP & Support Information
  • For More Information
    search.oracle.com
    CRM Analytics
    or
    sales.oracle.com