PREFACEDesign for Reality?Design Thinking Process
What Design for Real People ─ ? design based on the special need of each person Design for Real Society ─ design for a group of people who face similar difficulties Design for Real World ─ design for a specific situation that the whole world is involved Direction ▲ unnoticed needs ▲ research that focus on specific group is Since recent Designs are based on the market requirement, human’s real needs have been ignored. However, designer’s social responsibility is to provide solutions when“Design for people face difficulties and to make improvement in unwholesome situation. Instead ofReal People, emphasizing the shape or adding worthless functions, a real helpful design product should truly care about disadvantaged minority and be useful to real people.Real Society,Real World ” Make a Better World.
Design Thinking ProcessTo Figure out Our TopicDesign for Real People Observation 1 Interview 1 Observation 2 Interview 2 on Telephone Observation 3 Society Hospital Farmers and Agriculturist Hospital and Sickrooms Taiwan Root Medical Peace Corps Volunteer Clinic in Miaoli World (TRMPC) (with TRMPC) 31, July 07, August 14, August 21, August 04, September 11, September 18, September 25, September Disable People/The Elders /The Blinds /Physical Disables Hospital and Medical Care /for Patient /for Relatives Spirital Pain Soothing Hospice Care Exercise Equipments in Exercise Equipments in Sunshine Room Sunshine Room Equipment Improvement Redesigning of Folding Beds /for both Patient and Relatives /Increase the Use of the Space Redesigning of Basic Medical Equipments Dressing Cart Redesign Dressing Cart Redesign Medical Aid Set for Remote AreaM edical Aid Set for Remote Area /Provide Portable Medical Equipment to Link Volunteer Clinic Teams Specific Career /Promote the Benefit of Medical Care /Farmers Typhoon Prevention Damage Reduction Harvest Assistance Farm Implements Crops Protection Strengthen Protection Cover Apply Ancient Wisdom Green Design Combine with New Technology
TakareMedical Workstationfor Free Clinic in Remote Area Design Background Observation Interview User Definition Product Definition D eveloping Sketches Rough Models 3D Renderings Final Result
Problems When medical and volunteer clinic teams giving volunteer medical consultation in remote areas, they might face the following difficulties: 1/ It is inconvenient to carry numbers of medical equipments when entering mountain areas. 2/ The existing products can not provide a complete and affective using space. Motivation Design Background We are looking forward to design a medical workstation which could solve the problems when giving volunteer medical consultation and try to achieve the following purposes: 1/ Provide portable medical equipments to volunteer clinic teams. 2/ Promote the benefit of medical care.SubjectMedical Workstation for Free Clinic in Remote AreaDesign Target▲ Medical Care 1/ Provide more sufficient medical helps. 2/ Cement the relationship among medical staffs, relatives and patients.▲ Specific Situation 1/ Design for remote areas 2/ Improve equipments to respond to special medical treatments
Taiwan Root Medical Peace Corps (TRMPC) Taiwan Root Medical Peace Corps (TRMPC) is a private, non-sectarian, non-profit organization dedicated to improving quality of life through provision of medical services and health education. Founded in 1995, by the vision of Dr. Chi-Chun Liu ( 劉啟群 ), TRMPC joined talented medical personnel with enthusiastic volunteers to form a medical service group. TRMPC sets up temporary medical service clinics in different mountain areas of Taiwan every month. Doctors, dentists, and volunteers provide free medical care as well as educational health material to the local population. TRMPC works to improve the local communities’ current condition and offers resources for developing self-reliant health care systems. On international medical service trips, TRMPC extends medical services to the most needy populations, conducts research on tropical diseases and HIV/AIDS, and promotes community-based health education. No. 258 Free Clinic in Miaoli, Taian A two day trip on 22nd and 23rd, september, 2012. With TRMPC, we enteredObservation Interview mountain areas in Miaoli county, provided free medical service and did the observation and interview. 2012 Free Clinic in Miaoli, with Taiwan Root Medical Peace Corps (TRMPC)
2012 September 2201:00 02:00 03:00 04:00 05:00 06:00 07:00 08:00 09:00 10:00 11:00 12:00 Departure (to Miaoli) Breakfast Arrival (Tribe 1) Lunch Parking and Unloading Disinfection Open the Clinic Cleaning Area Alloting Start the Treatment Departure Register Basic Examination Diagnose Treating Medicine Dosing13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 24:00 Arrival (Tribe 2) Cleaning Arrival (Tribe 3) Cleaning Back to Camping Area Parking and Unloading Disinfection Open the Clinic Departure Parking and Unloading Disinfection Open the Clinic Departure Rest Area Alloting Start the Treatment Arrival (Camping Area) Area Alloting Start the Treatment Register Dinner Register Basic Examination Basic Examination Diagnose Diagnose Treating Treating Medicine Dosing Medicine Dosing 2012 September 2306:00 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 No.258 Free Clinic Breakfast Departure Arrival (Tribe 4) Parking and Unloading Area Alloting Disinfection Open the Clinic Start the Treatment Cleaning Back to Camping Area Lunch Cleaning Departure (Back to Taipei) Schedule Register Basic Examination Diagnose Treating Medicine Dosing
Day one, morning. Tribe 1, Chunghsing Tribe 3, Shihlin Hsiangpi Day one, evening.A tribe of prefabricated houses. A tribe with a small community centre. ( 中興 ) ( 士林、象鼻 )Dentist car: Dentist car:Park on the main road of the tribe, near the clinic and the Park on the roadside next to the community centre.pharmacy. Clinic:Clinic: Register area on the right side and diagnose area in the back ofAn empty room in the prefabricated houses. the community centre.Pharmacy: Pharmacy:Another empty room in the houses, next to the clinic. On the left side of the community centre.Tribe 2, Tienkou ( 天狗 ) Tribe 4, Daan ( 大安 )Day one, afternoon. Day two, morning.A small tribe with one main road through a circle road. The biggest tribe in this trip, including a small church.Dentist car: Dentist car:Park on a small, open ground in the residential district. Park on the end of the main road because of the slopy topography.Clinic: Clinic:In front of a house, opposite the dentist car . On the forecourt of the church, occupying most of the area.Pharmacy: Pharmacy:On the same open ground, next to the dentist car. On the forecourt of the church, too, but only the right part of it.
State of Play/How they do it? Equipments/During Treatment▲ Transportation Moving ▲ Register Anamneses Files Pens ▲ Basic Examination Scales Sphygmomanometer Forehead Thermometer / Moving by wheels or hand-lifting // Boxes and suitcases ▲ Diagnose /// Transporting by cars▲ Storage Mask Stethoscope Flashlight Tongue Depressor ▲ Treating / Box in another box // Messy inside /// Overload▲ Using First-Aid Kit Syringe ▲ Medicine Dosing / Messy working space // Personal toolbox /// Medicines in plastic bag Medicine Mortar Plastic Bags Pens
Interviews Interview 1 Interview 2 Doctor Pharmacist Have experiences of joining First time join different kinds of free clinic the free clinic▲ Which department is the most popular one in the free clinic? ▲ In all the medicines, which kind of medicine has the bigger need?Department of Family Medicine and the ear-nose-throat are both very popular. Dentist treatment is also In general, we dose our patients the anti-inflammatory and the anodyne the most, but for children theyvery important. usually need some medicines for cold. And for the dentist, their biggest need of medicine is the anodyne for the treatment.▲ According to your experiences, which kind of treatment you do is ▲ Anything inconvenient?common? Which is not?People in remote area are usually faced the problem of occupational injury, such as muscle ache or Storage and searching. We have to storage all medicines into the box rapidly so that we can move to nextcataract. As a result, we give them medicines which can sooth the pain very often. On the other hand, tribe soon. For that reason we just throw everything into the box, that makes us hard to find specifichealing trauma is the least thing we do. Only when they get hurt by chance during the time the free clinic medicine when we open the box again. If we have a box or something that helps us to storage and searchopened they will come to us for a treatment. those drugs easier, clearer and faster, it will be good.▲ Any other matter needing attention?Different disease happened in different area is related to the sanitation. For example, Taiwans sanitationis better than Southeast Asia, than we do not have to worry about the disease like malaria too much.General free clinic is different from those free clinic with special purpose. If the clinic is aimed at theearthquake, or the tsunami, the equiptments and medicines we bring will be more specific.
Persona/ 1 Step 1, Register Basic ExamingUser Definition Volunteer ▲ 50 years old ▲ likes to help people ▲ participates in the free clinic for years After arriving at the destination, she transports all examining stuffs from trucks and places them to the arranged area with other volunteers. Then she settles down the equipments and help cleaning the environment. After that she starts her work of register and identifies the patient by finding out his/ her case. She helps the patient taking basic examination, for example: blood pressure, temperature and weight. Next, she passes the case of the patient to the doctor. When everything at the certain area is finished, she packs all examining stuffs, make sure all cases are collected, helps clean up the environment and put the packages in trucks.
Persona/2 Persona/3Step 2, Diagnose Treating Step 3, Medicine DosingDoctor Pharmacist▲ 58 years old ▲ 26 years old▲ has passion in helping, and willing to provide medical care for those who really need ▲ willing to contributes herself to free clinic and provides professional services to patients▲ contributes himself to free clinic and even joins the international projectsHe joins the project and brings his personal diagnose equipments to the free clinic. When all She receives the prescription of the patient from the doctor and finds out the right medicine of theequipments and tables are settled down, he stands by at his area and waits for the patient. After prescription from storage boxes and then doses. If there is some medicine uncertain, she checks onreceiving the case from the volunteer, he calls patients name to inform that it is his/her turn to receive her personal professional book. Sometimes she grinds the medicine or provides syrup depends onthe treating. Then he diagnoses and writes down the situation of the patient. If it is needed, he will the situation of patients. Then she dispenses medicine and writes down the information of takingtreat the patient. For instance, the patient gets hurt physically. Next, he writes out the prescription medicine. Next, she informs the patient to get his/her own medicine. She tells the patient the thingsand gives it to the volunteer and finally passes to the pharmacist. Then he just waits for the next need attention when taking medicine and teaches him/her how to recognize different medicines. Afterpatient to come. When all the volunteer medical consultation is done, he packs all equipments and that, she waits for the next prescription and doses again. When all the volunteer medical consultationmove to the next destination with the free clinic group. is done, she packs all dosing equipments and move to the next destination with the free clinic group.
Product Definition Medical Workstation for Free Clinic in Remote Area We focus on the volunteer clinic teams that may face the following difficulties when giving volunteer medical consultation in remote areas: 1. It is inconvenient to carry numbers of medical equipments when entering mountain areas. 2. The existing products can not provide a complete and affective using space for user. Combining the real needs and our aspect, we are looking forward to design a medical aid set for remote area based on the process of medical treatment and try to achieve two main purposes: one is to provide portable medical equipments to the volunteer medical teams, another is to bring modern medical resources into remote areas as much as possible.
Competetor Design GuidelinesProblems ▲ Easy to Carry1/ awful storage 1/ An appropriate style for a long, difficult journey2/ inconvenient to transport 2/ Proper human factors engineering3/ heavy 3/ Light, durable material ▲ Appropriate Storage 1/ Store all the goods and equipments you need completely 2/ Flexible/adjustable designNeeds1/ Easy to Carry 2/ Appropriate Storage 3/ Efficient Operating Process ▲ Efficient Operating Process 1/ Arrange the position of things based on situation, such as the treatment process.
Developing Sketches Rough Models Combining the real needs and our aspect. To design a medical workstation for free clinic in remote area based on the process of medical treatment.
Final Result ▲ Two sets of medical workstations. Step 1 and 2 are in the same set and step 3 is in another one. ▲ They can be used during medical treatment separately and also be moved and transported as a set as if they are only one thing not two.
Design Detail Open the cover to create a Step 1/ Register Basic Examing working surface for user. Equip an i-Pad Mini to connect User/ Volunteers all three workstations and intergrate the anamneses. Handles to make moving and transporting easier. Inner Configuration Locks to make sure things will not be loosed while moving or transporting. Four-direction wheels let user easier to control the product. Brakes on the wheels can make the workstation stable when needed.
Using Process/From the start to the end Compare the situations that free clinic will face before and after using the product, we can now know what are the problems we do solve and the benefits we make clearly. ● ConfusingBEFORE ● Unstable ● Inconvenient to move ● Time-consuming ● Equipments are in a mess ● Time-consuming ● Stable and Tidy ● Easy to move with wheels and handles ● Quick and Efficient ● Recognize by color and number ● Quick and EfficientNOW ● Equipments are in order and comform with using process