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Empathy training

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  • 1. By: Tamara Avery, PsyD Licensed Psychologist
  • 2.  Defining Empathy Two skills needed for empathy Questions to think about Empathic listening techniques Power of reflective listening Why do we use empathic listening? Barriers to empathic listening
  • 3.  Empathy is the skill of reflecting back to another person the emotions he or she is expressing so that he or she feels heard and understood. Empathy involves listening to others, understanding them, and communicating this understanding to them. – Egan 1994 Empathy is the capacity to recognize and, to some extent, share feelings that are being experienced by another. –Rogers 1959
  • 4.  http://www.youtube.com/watch?v=QG11gmv 0p9s This video is a different look at empathy…and possibly an important one….especially if you deal with other people on a daily basis… ◦ By: John Marshall Roberts (Empathy Expert)
  • 5.  To perceive and be aware of anothers situation while taking into account another’s point of view (ex: putting yourself in their shoes). Using both verbal (words) and nonverbal (actions, physical cues) ways of communicating helps you be perceptive to others thoughts and feelings.
  • 6.  Am I compassionate enough to care about understand the other persons’ feelings? Can I put myself in the other persons’ shoes so completely that I do not criticize or judge them? Can I let myself enter in to the others’ feelings and personal meanings to see these the way they do? Practicing empathy daily can help with any of the above questions you answered no to.
  • 7.  Verbal and Non-Verbal Encouragers- these communicate to the person that:  I am listening (ex: eye contact, nodding of the head, smiling)  I want to listen (ex: you are not checking your watch ever 5 minutes or rolling your eyes, sighing, etc)  I want to understand more about your experience (ex: asking related and relevant questions to collect more information…such as “can you tell me more about that” or “I am curious about…”)
  • 8.  Reflective Listening can be a powerful tool of communication. In reflective listening, you simply reflect to the other person what you think you heard, making sure you reflect their feelings. ◦ For example: Sally: I really don’t want to work anymore. I like being home spending time with my children.  Reflection: So what I am hearing you say is that you like, and prefer being home with your children rather than working. Using reflective listening allows the other person to feel as though you have listened to what they have said and is clear that you understood them.
  • 9.  Video 1 ◦ http://www.youtube.com/watch?v=viuFhVd9Okw&f eature=relmfu Video 2 ◦ The conclusion…. http://www.youtube.com/watch?v=kIUCdfhoofQ&fe ature=relmfu
  • 10.  To show an interest in the other person To support another in their attempts to rectify a situation Empathic listening is therapeutic in itself It leads to an increase in another’s satisfaction of you To discover another’s needs and concerns
  • 11.  http://www.youtube.com/watch?v=FrTwCB1H SEM Click on the above link to watch the video on controlled empathy and trauma.
  • 12.  Cultural Differences Gender Not viewing the other individual as an equal Your preconceived ideas and beliefs Your uncomfortableness with another’s emotions
  • 13.  Being empathic is something that may not come natural to all people. Practicing the techniques mentioned (reflective listening, encouragers) can help you become more empathic. Non-verbal communications and gestures play a key role in whether others believe you are there to help or hinder (hurt) the situation.
  • 14.  More information and links on empathy… ◦ http://www.mentalhelp.net/poc/view_doc.php?type =doc&id=37708&cn=298 ◦ http://www.eqi.org/empathy.htm ◦ http://psychology.wikia.com/wiki/Empathy