Social Media Customer Service Platforms Comparison 2013-07-02
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Over the past year or so there’s been a lot of growth in the social media customer service area. It’s all about customer retention and reputation management. Turning your social media presence into true customer focused content and services means making your customer service there just as robust as it would be at your hotline phone number. We recently completed a project with an Asian mileage program to do just this – setting up and training social media teams from marcomms to call center.
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