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Digital Devotee Live Chat Platform Comparison | 2013 March
 

Digital Devotee Live Chat Platform Comparison | 2013 March

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Live chat can go a long way to improving your customers’ perception of your customer service and it’s becoming easier and easier to implement, working well for clients who are online more and ...

Live chat can go a long way to improving your customers’ perception of your customer service and it’s becoming easier and easier to implement, working well for clients who are online more and more. It’s fast, trackable, private (keep that social media rumbling to a minimum!) and can be implemented most places you are present such as website, social media, email, mobile.

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    Digital Devotee Live Chat Platform Comparison | 2013 March Digital Devotee Live Chat Platform Comparison | 2013 March Presentation Transcript

    • Live Chat PLATFORM COMPARISONMarch 2013taura.edgar@digitaldevotee.com
    • LIVE CHAT PLATFORM COMPARISON CHANNELS Cost / yr Summary Self Social Email Website Mobile In ad Video / Transcrip Prepd Agent SLA Chinese Open API Post-sales Corp Group Website 5 operators Setup audio ts Answers rating Repts Language support near HKOlark USD1,392 Excellent simple tool suitable for X X X X X X Palo Alto, independent http://www.olark.com/ Platinum pkg smaller teams. Allows quick set up California HQ launched and custom styling. Integrates well 2009 with customer servicing tools like Desk.com. Note: digitaldevotee.com is triallingZopim USD1,200 Excellent simple tool suitable for X X X X X X X X X Singapore HQ independent https://www.zopim.com Advanced pkg smaller teams. Allows quick set Chinese 24 hour chat launched up, custom styling, department (CN, TW) + 2009 setup. Integrates well with google customer servicing tools like translate Zendesk.Netop Live USD960 Esablished company offers remote X X X X X X X X X X Denmark HQ, independent http://www.netop.com/?id=64 starting control, classroom management Shanghai launched Live Guide and live chat tools servicing 2009 pkg enterprise clients with large teams and routing requirements. Allows self setup and custom styling.LiveChat USD3,540 Robust tool for all sized teams with X X X X X X X X X X X X Poland HQ independent http://www.livechatinc.com/ Enterprise some enterprise level tools such as Simplified 24 hour chat, launched Pkg surveys and agent rating as well as Chinese emails answered 2002 workflow tools. Allows quick set up same day with custom styling.taura.edgar@digitaldevotee.com