E-GOVERNANCE-is the application of information
& communication technology which transforms
the efficiency , effectiveness & accountability of
informational & transactional exchanges
;reducing the costs ; of government (national
, municipal & local levels),citizens , agencies
, businesses etc. & to empower them through
access & use of information.
‘E-Government' -(or Digital Government) is
defined as ‘The employment of the Internet and
the world-wide-web for delivering government
information and services to the citizens.’
'Electronic Government' essentially refers to
CONCEPT OF E-GOVERNANCE
• Complex & Controversial.
• No automatic normative connotation.
• Involves interaction between Formal institution
& civil society.
• Elements in society wield power , authority &
enact policies & decisions concerning public life
& social upliftment.
• Processes & structures guide political & socio-
• Allocation of resources (poor &
vulnerable/decision making). Strengthens the
two-way communication channels.
• Enables civil society:- 1.get more acquainted
AIMS & OBJECTIVES OF E-
*Procurement of servers & software to equip computer
center with state of the art-technology ;to run & manage
network ; database for the users.
*Upgrading the technical skills of the users.
*Good governance and government citizen interface
*Creating of comprehensive database on the subjects dealt
by the ministry &
making accessible also to the field offices at remote
locations (24 hrs).
*Interlinking the functioning of different offices to bring
about decision making.
*To free the officials of the ministry from routine & repetitive
increase their usefulness & effectiveness.
*Development of public grevience & complaint system.
Features of e-governance
oFacilitate better communications
between governments &
businesses. eg. E-Procurement
facilitates G2G & B2B
oCreating an open market &
oBusiness & Citizens can obtain
The ministry of innovation & technology of ITALY is
implementing e-governance through a model, which is
composed of 6 key elements: