Within a
Business Process
Outside a
Business Process
Environment
Level of Digitization
There’s “Work” then there’s “work”
An Organizing Principle for Next Gen Enterprise
Systems of Record
Decision Support
SystemsofEngagement
Top Executives
Fron...
Socializing Business Processes
Knowledge Flow
Transactions Layer Collaborative Layer Intelligence Layer
Social Tools Proce...
Around the corner:
Digitization of the enterprise sensory space
Digitization of the Enterprise Space is inevitable
Because...
The future is here
Flying drones
delivering pizzas
Windmills of the
globe communicating
E-Bay launches
Pop-up stores
Fundamentals don’t change
Connected Data, People,
Touchpoints and Processes
are fundamentals that are
not likely to change...
Core building blocks
These 4 are core building blocks, that come together
in different ways, to create different solutions.
Core building blocks
How the UK
workforce changed
their saving habits
How a US-based
Financial Services
group transformed
...
A digitized world
Thank you
TCS PoV on Digitize
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TCS PoV on Digitize

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Entire industries have been transformed by the new digital reality. Only a "digital" enterprise uses technology as a competitive advantage and engages with customers across all channels (web, social, mobile) in an efficient manner. Let us re-imagine and re-think strategies for a digital enterprise.

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TCS PoV on Digitize

  1. 1. Within a Business Process Outside a Business Process Environment Level of Digitization There’s “Work” then there’s “work”
  2. 2. An Organizing Principle for Next Gen Enterprise Systems of Record Decision Support SystemsofEngagement Top Executives Front Line Workers  Third Parties  Customers  Other  Consumer technology supports interaction at the edge of the ecosystem  Systems of engagement reach into systems of record when necessary  Policies and rules are pushed out to the edge  Informed operations and interactions Consumerization of the Edge
  3. 3. Socializing Business Processes Knowledge Flow Transactions Layer Collaborative Layer Intelligence Layer Social Tools Process Knowledge Management Social tools as a subliminal layer around work place applications Letting Social networks solve complexity at the right time and place Formal KM processes curate knowledge; Social tools create flow Horizontal Integration
  4. 4. Around the corner: Digitization of the enterprise sensory space Digitization of the Enterprise Space is inevitable Because of advances made in consumer grade technologies. Personalized Furniture: Smart Polymers Intelligent Coffee Machines: IoT Service Robots: AI and Robotics
  5. 5. The future is here Flying drones delivering pizzas Windmills of the globe communicating E-Bay launches Pop-up stores
  6. 6. Fundamentals don’t change Connected Data, People, Touchpoints and Processes are fundamentals that are not likely to change over time. Trends are fleeting. Focusing on fundamentals helps future-proof your organization.
  7. 7. Core building blocks These 4 are core building blocks, that come together in different ways, to create different solutions.
  8. 8. Core building blocks How the UK workforce changed their saving habits How a US-based Financial Services group transformed with self-help How Voice of Customer Analysis turned around a Popular Soap How a telecom giant personalizes in-store experience
  9. 9. A digitized world Thank you
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