TCS PoV on Digitize
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TCS PoV on Digitize

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Entire industries have been transformed by the new digital reality. Only a "digital" enterprise uses technology as a competitive advantage and engages with customers across all channels (web, social, ...

Entire industries have been transformed by the new digital reality. Only a "digital" enterprise uses technology as a competitive advantage and engages with customers across all channels (web, social, mobile) in an efficient manner. Let us re-imagine and re-think strategies for a digital enterprise.

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TCS PoV on Digitize TCS PoV on Digitize Presentation Transcript

  • Within a Business Process Outside a Business Process Environment Level of Digitization There’s “Work” then there’s “work”
  • An Organizing Principle for Next Gen Enterprise Systems of Record Decision Support SystemsofEngagement Top Executives Front Line Workers  Third Parties  Customers  Other  Consumer technology supports interaction at the edge of the ecosystem  Systems of engagement reach into systems of record when necessary  Policies and rules are pushed out to the edge  Informed operations and interactions Consumerization of the Edge
  • Socializing Business Processes Knowledge Flow Transactions Layer Collaborative Layer Intelligence Layer Social Tools Process Knowledge Management Social tools as a subliminal layer around work place applications Letting Social networks solve complexity at the right time and place Formal KM processes curate knowledge; Social tools create flow Horizontal Integration
  • Around the corner: Digitization of the enterprise sensory space Digitization of the Enterprise Space is inevitable Because of advances made in consumer grade technologies. Personalized Furniture: Smart Polymers Intelligent Coffee Machines: IoT Service Robots: AI and Robotics
  • The future is here Flying drones delivering pizzas Windmills of the globe communicating E-Bay launches Pop-up stores
  • Fundamentals don’t change Connected Data, People, Touchpoints and Processes are fundamentals that are not likely to change over time. Trends are fleeting. Focusing on fundamentals helps future-proof your organization.
  • Core building blocks These 4 are core building blocks, that come together in different ways, to create different solutions.
  • Core building blocks How the UK workforce changed their saving habits How a US-based Financial Services group transformed with self-help How Voice of Customer Analysis turned around a Popular Soap How a telecom giant personalizes in-store experience
  • A digitized world Thank you