Your SlideShare is downloading. ×
Bussiness communication
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Bussiness communication

7,226

Published on

Basics of Business Communication .

Basics of Business Communication .

Published in: Education
7 Comments
20 Likes
Statistics
Notes
No Downloads
Views
Total Views
7,226
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
0
Comments
7
Likes
20
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • The term communication is defined as “the process in human relation of passing information and understanding one person to another.”
  • Non verbal communication is also know as action.
  • Kinesics is also know as body language
  • Transcript

    • 1. WELCOME
    • 2. BUSINESS COMMUNICATION
    • 3. AN OVERVIEW
      Origin & Meaning of Business Communication
      Meaning of Verbal Communication
      Types of Verbal Communication
      Meaning of Non-Verbal Communication
      Meaning of Kinesics
      Channel of Communication
      Barriers of Communication
    • 4. ORIGIN OF COMMUNICATION
      The word communication is derived from the Latin word “commune” which means ‘common’.
    • 5. BUSINESS COMMUNICATION
      Communication is the art of transmitting information, ideas and attitudes from one person to another. Communication is the process of meaningful interaction among human beings.
    • 6. TYPES OF BUSINESS COMMUNICATION
      There are two types of business communication-
      Verbal Communication
      Non-Verbal Communication
    • 7. VERBAL COMMUNICATION
       
      A medium for communication that entails talking using the spoken word, such as talking face-to-face, on a telephone, or as a speech. Is known as verbal communication.
    • 8. TYPES OF VERBAL COMMINICATION
      The different types of verbal communication are as follows –
      Oral Communication
      Written Communication
    • 9. ORAL COMMUNICATION
      Oral communication refers to the communication which is expressed verbally. It is direct and consist of face to face communication between individuals except incase of artificial means of communication.
      For Example- Interview, Board Meeting, Telephonic conversation, etc.
    • 10. WRITTEN COMMUNICATION
      Written Communication refers to the communication which is expressed in writing. It is very clear and is more effective. It is permanent in form.
      For Example – Business Report, Business letter, Fax, E-mail, etc.
    • 11. NON VERBAL COMMUNICATION
      Non-verbal communication refers to all external stimuli other than spoken or written words includes body motion, characteristics of voice, appearance and space distance and includes all unwritten and unspoken message both intentional or unintentional.
    • 12. KINESICS/BODY LANGUAGE
      Kinesics, or body language is one of the most powerful way in which humans can communicate non- verbally. It is used to portray moods and emotions and emphasize or contradict what is being said.
    • 13. FORMS OF KINESICS
      There are different forms of kinesics-
      Postures
      Gestures
      Facial Expressions
      Gaze/ Eye Contact
    • 14. FACIAL EXPRESSION(S)
    • 15. EYES
    • 16. HANDS
    • 17. PROXEMICS
      The study of how people use and structure space or spatial arrangements in work, personal relations,etc.
    • 18. CHANNEL OF COMMUNICATION
      Finance Dept
      Change in payment systems
      E-mail
      Sender or
      Instigator
      Channel
      Receiver
      Medium
      Feedback
    • 19. BARRIERS OF COMMUNICATION
      No matter how good the communication system in an organisation is, unfortunately barriers can and do often occur. These may be of different types –
      Physical barrier
      Attitudinal barrier
      Psychological factor
      Different language
      Physiological barrier
    • 20. PHYSICAL BARRIERS
      Physical barriers are often due to the nature of the environment.
      Thus, for example, the natural barrier which exists, if staff are located in different buildings or on different sites.
      Likewise, poor or outdated equipment, particularly the failure of management to introduce new technology, may also cause problems.
      Staff shortages are another factor which frequently causes communication difficulties for an organisation.
    • 21. ATTITUDINAL BARRIERS
      Attitudinal barriers  come about as a result of problems with staff in an organisation.
      These may be brought about, for example, by such factors as poor management, lack of consultation with employees, personality conflicts which can result in people delaying or refusing to communicate.
    • 22. PSYCHOLOGICAL FACTORS
      Psychological factors  such as people's state of mind. We all tend to feel happier and more receptive to information when the sun shines.
      Equally, if someone has personal problems like worries about their health or marriage, then this will probably affect them.
    • 23. DIFFERENT LANGUAGES
      Different languages  and cultures represent a national barrier which is particularly important for organisations involved in overseas business.
    • 24. PHYSIOLOGICAL BARRIERS
      Physiological barriers  may result from individuals' personal discomfort, caused, for example, by ill health, poor eye sight or hearing difficulties.
    • 25. Success for YOU…
      …in the new global and diverse workplace requiresexcellent communication skills!
    • 26. THANK YOU

    ×