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2010 Xpert Summit--Tour Hard
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2010 Xpert Summit--Tour Hard

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Transcript

  • 1. Tour Hard Behind the Scenes: Hard Work that Revolutionized a Campus Visit Tuesday, March 2, 2010
  • 2. 2005 Tours Every Hour Tour Guide Script Repetitive Tour Route No Tour Evaluations Guides Who Walk Backwards Tuesday, March 2, 2010
  • 3. 2006 Creation of Campus Visit Committee Added Additional Furniture Added Tour Guide Desk Added Email Station Added Snacks for Guests Tuesday, March 2, 2010
  • 4. Tuesday, March 2, 2010
  • 5. 2007 No Real Campus Visit Progress A Lot of Visit Program Research Jodi Learned of TargetX’s Campus Visit Audit Tuesday, March 2, 2010
  • 6. 2008 Jeff Visited AU for the 1 st Time Now the HARD work begins Tuesday, March 2, 2010
  • 7. March 2008 Jeff Conducted Campus Visit Audit Very Full Day at AU Leads to Looking at Tour in a New Light Tuesday, March 2, 2010
  • 8. Start/ Finish Here Tuesday, March 2, 2010
  • 9. March 2008 (cont.) Update/Revise Confirmation Letter & Email Better Signage for Visitor Parking Better Signage for Admissions Lobby Feels Like an Art Gallery Updated Welcome Sign Tuesday, March 2, 2010
  • 10. March 2008 (cont.) Facility vs. Experience Tour Route is Repetitive Too Many Tour Times Set Tour Expectation Before Leaving Lobby Follow-Up/Thank You Email to Visitors Create Pre-Tour Audio Experience Tuesday, March 2, 2010
  • 11. Tuesday, March 2, 2010
  • 12. Tuesday, March 2, 2010
  • 13. March 2008 (cont.) Who Owns the Campus Visit??? Tuesday, March 2, 2010
  • 14. August 2008 Tour Guide Training New Route Hybrid Walking/Riding Tour New Tour Times Guide + Lounge Lizard Tuesday, March 2, 2010
  • 15. Tuesday, March 2, 2010
  • 16. August 2008 (cont.) Tour Guide Training Results Not Good! Tuesday, March 2, 2010
  • 17. August 2008 (cont.) Music in Lobby Scrapbook of Guides Scrapbook of Residence Halls Better Signage for Admissions Tuesday, March 2, 2010
  • 18. August 2008 (cont.) Who Owns the Campus Visit??? Tuesday, March 2, 2010
  • 19. 2008-2009 Tour Year Year of Transition Tuesday, March 2, 2010
  • 20. Tuesday, March 2, 2010
  • 21. August 2009 Jeff’s 3 rd Visit Am I at Alfred University??? Tuesday, March 2, 2010
  • 22. August 2009 (cont.) If time & money were not factors, what would you do to improve the campus tour? Tuesday, March 2, 2010
  • 23. August 2009 (cont.) Free Coffee (for tour guides) More Interaction Counselors/Guides Give Everyone a T-shirt Bike Tour Option Tuesday, March 2, 2010
  • 24. August 2009 (cont.) Name – Alfriends Moto – Tour Hard Tuesday, March 2, 2010
  • 25. August 2009 (cont.) The Conference Bike Tuesday, March 2, 2010
  • 26. Tuesday, March 2, 2010
  • 27. Tuesday, March 2, 2010
  • 28. Tuesday, March 2, 2010
  • 29. 2010 Who Owns the Campus Visit??? Tuesday, March 2, 2010
  • 30. 2010 More Hard Work Better Synchronization Between Guides/Admissions Sense of the Butt/Sensory Moment Continue with Lobby Improvements Evaluate our Specialty Tours And More I Can’t (or Won’t) Share! Tuesday, March 2, 2010
  • 31. Tour Hard Behind the Scenes: Hard Work that Revolutionized a Campus Visit Tuesday, March 2, 2010