E Governance


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E Governance

  1. 1. E-Governance A Password to Economic Growth
  2. 2. Content <ul><li>Economic Growth </li></ul><ul><li>Governance Model </li></ul><ul><li>Growth of ICT and E-Governance </li></ul><ul><li>Challenges in E-Governance </li></ul><ul><li>Maharashtra Perspective </li></ul>
  3. 3. <ul><li>Economic Growth </li></ul><ul><li>Rise in GDP </li></ul><ul><li>Increase in per capital Income </li></ul><ul><li>Increased Productivity </li></ul><ul><li>Very well established & maintained Infrastructure </li></ul><ul><li>Good governance </li></ul>
  4. 4. Governance Model Governance Elected Reps Taxes Expenditure Administration Citizens Public Works
  5. 5. Governance Model Governance with Barrier Barriers exist for most citizens Elected Reps Taxes Expenditure Administration Citizens Public Works Barrier
  6. 6. Barriers Rules Procedures Regulations Forms Elected Reps Taxes Expenditure Administration Citizens Public Works Barrier Red Tape Inefficiency Corruption Delays Intransparency Affected Governance Citizens Democracy
  7. 7. Information and Communication Technology <ul><li>Can ICT be a change agent to reduce barriers, expand participation and strengthen democracy? </li></ul><ul><li>Can ICT be a change agent for achieving economic growth? </li></ul>
  8. 8. What is E-governance? <ul><li>E-government is the continuous optimisation of </li></ul><ul><li>service delivery, constituency participations and </li></ul><ul><li>governance by transforming internal and external </li></ul><ul><li>relationships through technology, internet and </li></ul><ul><li>New media.(Silubane, 2001) </li></ul>
  9. 9. E-Governance: Good and Efficient governance through ICT <ul><li>What does E-Governance seek to achieve </li></ul><ul><ul><li>Efficiency </li></ul></ul><ul><ul><li>Transparency </li></ul></ul><ul><ul><li>Citizens’ participation </li></ul></ul><ul><li>Thus contributes to </li></ul><ul><ul><li>Good governance </li></ul></ul><ul><ul><li>Trust and Accountability </li></ul></ul><ul><ul><li>Citizen’s awareness and empowerment </li></ul></ul><ul><ul><li>Citizen’s welfare </li></ul></ul><ul><ul><li>Democracy </li></ul></ul><ul><ul><li>Nation’s economic growth </li></ul></ul>
  10. 10. Impact of E-Governance <ul><li>New Opportunity for delivery of services to citizen </li></ul><ul><li>Provides easy access to government information and services </li></ul><ul><li>Reduces the need for large physical infrastructure </li></ul><ul><li>Allows developing countries to leapfrog </li></ul>
  11. 11. <ul><li>India can’t be a Developed Country </li></ul><ul><li>if </li></ul><ul><li>It is not e-Governed </li></ul>
  12. 12. <ul><li>Why? </li></ul>
  13. 13. Large Population
  14. 14. Wide Spread Corruption
  15. 15. Slow & lethargic bureaucracy
  16. 16. Long decision time
  17. 17. Challenges <ul><li>Massive Size- multitude of departments and agencies </li></ul><ul><li>Managing Process changes, change management </li></ul><ul><li>Rigid Government structures/barriers </li></ul><ul><li>Very slow process with long gestation period </li></ul><ul><li>Exposed to risk of ever changing priority due to changing Heads of govt depts </li></ul><ul><li>Skepticism from citizens due to delay in getting widespread tangible benefits </li></ul><ul><li>Localization </li></ul><ul><li>Costs </li></ul><ul><li>Technology is least of the problems </li></ul>
  18. 18. RAILWAYS
  19. 19. BANKS
  20. 20. e-Governance:Components of Success % Luck % Change Mgmt. % Business Process Reengineering % Technology
  21. 21. Factors for successful E-governance <ul><li>Political will and top management support </li></ul><ul><li>Appropriate Cyber laws – e-transactions, dispute handling, </li></ul><ul><li>Business processes re-engineering </li></ul><ul><li>Reduction of decision making layers </li></ul><ul><li>Security and privacy </li></ul><ul><li>Involvement of Staff and Stake-holders from concept to implementation </li></ul><ul><li>Change management </li></ul><ul><li>Private-public partnership- appropriate revenue model </li></ul><ul><li>Common standards and infrastructure </li></ul><ul><li>Indian Languages </li></ul><ul><li>Training and Motivation </li></ul>
  22. 22. Stages of E-Governance <ul><li>Phase I: Publish – using ICT to expand access to government information </li></ul><ul><li>Phase II:Interact – using ICT for two-way communication between citizens and government </li></ul><ul><li>Phase III: Transact – enabling citizens to do transactions on-line </li></ul><ul><li>(Center for Democracy and Technology,2002) </li></ul>
  23. 23. APPLICATIONS <ul><li>P.S. Automation </li></ul><ul><ul><li>Record keeping </li></ul></ul><ul><ul><li>Interlinking </li></ul></ul><ul><ul><li>Process re-engineering </li></ul></ul><ul><ul><li>Online FIR </li></ul></ul><ul><li>Traffic </li></ul><ul><ul><li>Challan Process </li></ul></ul><ul><ul><li>Traffic lights & control room (Tokyo example) </li></ul></ul><ul><ul><li>Linking with RTO office </li></ul></ul><ul><ul><li>Vehicle thefts (RFID, GPS), database of lost and recovered vehicles </li></ul></ul><ul><li>Verifications </li></ul><ul><ul><li>Arms License </li></ul></ul><ul><ul><li>Passport </li></ul></ul><ul><ul><li>Govt. jobs </li></ul></ul><ul><ul><li>Army recruitment </li></ul></ul><ul><ul><li>Household servant’s credentials </li></ul></ul><ul><li>Investigations </li></ul><ul><ul><li>Case tracking ( from FIR to conviction till SC) </li></ul></ul><ul><ul><li>Inventory Management (of maal mukadmati) </li></ul></ul>
  24. 24. Contd… <ul><li>Communications </li></ul><ul><ul><li>CUG </li></ul></ul><ul><ul><li>Triband phone </li></ul></ul><ul><ul><li>Video Conferencing (G2G & evidence) </li></ul></ul><ul><ul><li>Vehicle tracking </li></ul></ul><ul><ul><li>Biometric devices </li></ul></ul><ul><li>Crime data Management </li></ul><ul><ul><li>Data Warehouse </li></ul></ul><ul><ul><li>Business Intelligence Softwares </li></ul></ul><ul><ul><li>Mugshot & fingerprint database </li></ul></ul><ul><ul><li>Handheld online devices & online matching </li></ul></ul>
  25. 25. Maharashtra Perspective
  26. 26. Background <ul><li>Massive State Government machinery </li></ul><ul><ul><li>16 Lakh Employees </li></ul></ul><ul><ul><li>35 districts </li></ul></ul><ul><ul><li>300 urban local bodies </li></ul></ul><ul><ul><li>400 Taluka </li></ul></ul><ul><ul><li>30000 village panchayats </li></ul></ul><ul><li>Multi-tier governments </li></ul><ul><li>Old legacy </li></ul>
  27. 27. Maharashtra IT policy Empowerment through Connectivity Anytime, Anywhere, Anyhow services Mission Statement Objective
  28. 28. Approach <ul><li>Start small, deliver value, scale fast </li></ul><ul><li>Earliest application are the ones that provide maximum visible benefit </li></ul><ul><li>Business Process Re engineering examined instead of mere automation of existing manual process </li></ul><ul><li>Outsourcing the entire IT infrastructure to service the requirements relating to Hardware, Networks, Application Support, Database and OS Support, Help Desk and Processes relating to citizen interface </li></ul><ul><li>Service levels for fail safe operations against payment for the services either from the Citizens for the front end or by government institution for the back end </li></ul>
  29. 29. Citizen Service: The best channel for each citizen Citizen Service/Correspondence/eCommerce Integrated C itizen Facilitation Center Integrated Backend Content Delivery Service Providers Suppliers & Partners Internet Mail E-Mail Kio sk Counter Call Center
  30. 30. <ul><li>Criticizers are our Friends !!! </li></ul>
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