Knowledge Management Group 1: Abby – 9721717A Mango – 9721711A Jason – 9821906A Leo - 9721703A Jinno – 9721708A
Question 8.1• Reporter: Mango – 9721711AQuestion 8.2• Reporter: Jason – 9821906AQuestion 8.3• Reporter: Leo & JinnoQuestions and answers
Question 8.1 (P.2.15)The concept of a knowledge repository can be hard to convey to people. Prepare a 100-word announcement to launch a new organizational repository. Make sure you sell the benefits of the system to individual users. [L01]• Answer: The announcement of the Coffee Break Spanish’s website
Question 8.1 (P.2.15) The concept of a knowledge repository can be hard to convey to people.Prepare a 100-word announcement to launch a new organizational repository. Make sure you sell the benefits of the system to individual users. [L01]• We’re delighted to announce our new website which saves the information about our company. We launched Coffee Break Spanish in 2006, and at times things have been difficult for visitors to know where to find things. We felt we wanted to bring everything into the one place so that our customers would be able to access the content more easily, find out how to use our materials, interact with us and provide feedback, and improve their language skills.
Question 8.1 (P.2.15) The concept of a knowledge repository can be hard to convey to people. Prepare a 100-word announcement tolaunch a new organizational repository. Make sure you sell the benefits of the system to individual users. [L01] We hope that you enjoy discovering the new website and that you find it easy to navigate and pleasant to use. Everything is organized by language, so you’ll always be able to find your way to the Languages. So, what do you think? What are your first impressions? Hopefully you find the site easy to use, clean, and efficient. If you have experienced any problems, please go easy on us! It’s only to be expected that one or two things don’t work quite as expected. Let us know if you spot any typos, bugs or if something doesn’t work on your system. Thanks for your visit !
8.2 Outline the relationship between knowledge mapping, recall and precision. The knowledge map describes who has what tacit knowledge and where the knowledge is collected Knowledge map provides understanding and using the knowledge available in an organizational setting to an individual employee, a team or an organization unit The purpose of knowledge map is a better orientation in a given domain and accessing knowledge of the right people at the right time
8.2 Outline the relationship betweenknowledge mapping, recall and precision. The performance of the knowledge map creation method is measured by recall and precision Recall is the percentage of how much relevant data in the system has Precision is the percentage of how much of the data returned is correct
What effect might poor recall have on repository effectiveness? The structure of the repository can greatly influence recall and precision. In my opinion, I think retrieval systems can effects of a poor recall on repository structure.The behavior of user might effect poor recall have on repository effectiveness.
Question 8.3Consider figure 8.2. Identify the different forms of content structure evident in Robertson’srepository. Consider what the repository tells you about the core business of that firms. DIFFERENT FORMS OF CONTENT STRUCTURES 3 major types of content structure: Operational units Functional tasks Activities
DIFFERENT FORMS OF CONTENT STRUCTURES 3 major types of content structure: Operational units: MediaOne for domestic market MediaOne International for international market MediaOne Labs for research
DIFFERENT FORMS OF CONTENT STRUCTURES3 major types of content structure: Functional tasks: Technology: include all technology required for tasks Business process: include processes of tasks Products: include all types of products for tasks Document type: include types of documents that support tasks
DIFFERENT FORMS OF CONTENT STRUCTURES3 major types of content structure: Activities: Analysis:studying the situations Forecast: anticipating future situation Modelling: describing variances in models Product development: improving products
Repository and core business of firms2 major forms of core knowledge: Operational processes: indicate the core business of MediaOne locally and globally providing products and services Functional knowledge: show the core business of MediaOne working in the technology industry related to the Internet and the company requires a lot of business processes and document types to adjust the strategy