Southwest Airlines: The secrets of our success! By Bobby Loeb

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  • Who is Southwest airlines?
  • Who is Southwest airlines?
  • Click on picture to start videoName : David HolmesHire Date : May 2005A LAS-based FA, David Holmes started on the ramp, then became a Supervisor in Dulles. He moved to Inflight less than a year ago. His education is in Computer Science -- he decided to get out of the “corporate world” in his native Chicago and give personal training a try, while he figured out his next move. The Southwest Culture and Freedom brought him to us -- and he's been happy ever since. David’s most recent appearances include Oprah and the Tonight Show.
  • Click on picture to start videoName : David HolmesHire Date : May 2005A LAS-based FA, David Holmes started on the ramp, then became a Supervisor in Dulles. He moved to Inflight less than a year ago. His education is in Computer Science -- he decided to get out of the “corporate world” in his native Chicago and give personal training a try, while he figured out his next move. The Southwest Culture and Freedom brought him to us -- and he's been happy ever since. David’s most recent appearances include Oprah and the Tonight Show.
  • Who We AreCulture Ambassadors The Culture Ambassadors represent our six Operational Departments and travel throughout the system making sure the unique SWA Culture is alive and thriving. The Ambassadors are the voice of our Employees and encourage us to truly OWN our Culture. To meet the Ambassadors visit Ambassador Alley on this page. Culture Activities The Culture Activities Team organizes our Companywide celebrations and oversees our Companywide Culture Committee. Culture Programs & Administration Handles Company Culture guidelines for fundraising, local event planning, and general funding. Also oversees SWA Culture wall decor, framing needs, and SWA items, as well as Flight Deck Parties, Location Visits and all Culture communication needs. Culture Services Outreach This Team is in charge of Companywide awards and recognition initiatives such as Internal and External Commendations, Heroes of the Heart, Winning Spirit and President's Awards. 
  • Southwest Airlines: The secrets of our success! By Bobby Loeb

    1. 1. SOUTHWESTAIRLINESThe Secret of our Success!Bobby Loeb
    2. 2. A bit about Bobby 18 years Sr. Director Training
    3. 3. A bit about Bobby
    4. 4. A bit about Bobby
    5. 5. A bit about Bobby
    6. 6. Who is Southwest Airlines?
    7. 7. SOUTHWEST HISTORY
    8. 8. SOUTHWEST HISTORY
    9. 9. SOUTHWEST HISTORY
    10. 10. SOUTHWEST HISTORY
    11. 11. SOUTHWEST SUCCESS• 1.5 Billion Customers You are•FIRED! 39 Years of probability• No Layoffs!
    12. 12. SOUTHWEST SUCCESSLowest number of DOT Top Airline in Customer Complaints Customer Service Consumer Reports, 2011
    13. 13. SOUTHWEST SUCCESS 1. Apple 2. Google 3. Berkshire Hathaway 4. Southwest Airlines 5. Procter & Gamble Fortune’ s World’s Most Admired Companies, 2011
    14. 14. It starts with our Employees
    15. 15. BUILDING A BRAND FROM THE INSIDE OUT“The Business of Business is People.” -Herb Kelleher Chairman Emeritus
    16. 16. HIRE FOR ATTITUDE 193,636 resumes 4,349 new Employees 2%
    17. 17. EMPLOYEES FIRST1. Employees2. Customers3. ShareholdersHappy Employees = Happy CustomersHappy Customers = Happy Shareholders
    18. 18. MAKE IT PERSONAL Not just a career; it’s a cause.
    19. 19. MAKE IT PERSONALTreat each other like family • Celebrate milestones • Honor achievements • Be there in the tough (and good) times
    20. 20. WORK TO KEEP CULTURE ALIVE Make time to celebrate
    21. 21. WORK TO KEEP CULTURE ALIVE We take our work seriously,
    22. 22. WORK TO KEEP CULTURE ALIVE We take our work seriously, but not ourselves
    23. 23. WORK TO KEEP IT FUN
    24. 24. WORK TO KEEP IT FUN
    25. 25. Our Home
    26. 26. WORK TO KEEP CULTURE ALIVE Freedom to Have Fun!
    27. 27. Support the CULTURE
    28. 28. SO WHAT’S THE BENEFIT? Our Customers see the difference.
    29. 29. BUILDING CUSTOMER RELATIONSHIPS“We are in theCustomer ServiceBusiness. We justhappen to flyairplanes.” -Colleen Barrett President Emeritus
    30. 30. THE GOLDEN RULE do.Our Employees instinctively know what to
    31. 31. TREAT built on relationships between Employees and Customers.Southwest is CUSTOMERS LIKE FAMILY
    32. 32. ARE RELATIONSHIPS ENOUGH? We also have to deliver the best product
    33. 33. SAFE & DEPENDABLETRANSPORTATIONBest Safety RecordBest Ontime PerformanceConsistently Low FaresBest Flight ScheduleConvenient Nonstop Service
    34. 34. BUILDING VALUE FOROUR CUSTOMERS “We must continue to find ways to add value for our Customers.” -Gary Kelly, Chairman, President, and CEO
    35. 35. DESIRABLE PRODUCT
    36. 36. IMPROVING THE CUSTOMER EXPERIENCE High Tech AND High Touch• Human on the phone• Personal & researched responses• Empowerment to help
    37. 37. OUR FUTURE IS BRIGHT
    38. 38. Our secret to success? It’s still our people

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