About Wavelength Best In Class 2012

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The Wavelength presentation setting out what Best In Class is all about and what makes a Best In Class company.

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About Wavelength Best In Class 2012

  1. 1. BEST IN CLASS 2012!
  2. 2. What is a Best In Class Company?!• They make £££!• People love working for them!• Customers love them and keep & coming back!• Innovative products, services & people processes!• They are open & curious!• They are good for the world!!!!
  3. 3. How do I find them?!
  4. 4. They ! Win!Awards!
  5. 5. They !Have Great!Reputations!
  6. 6. Real Senseof Energy & Pride!
  7. 7. People Tell Me About Them!
  8. 8. What I!Look Out! For…!
  9. 9. Clear!Compelling! Purpose!
  10. 10. Why we exist!A.  ‘To offer the lowest airfare on all our routes.’!B.  ‘To squeeze as many passengers in our planes and get them to laugh about it.’!C.  ‘To provide freedom to fly for ordinary Americans.’!D.  ‘To reinvent the business of flying.’!E.  ‘To create the best place to work for our people and the best way to travel for our customers.’!
  11. 11. Why we exist!A.  ‘To be the number one technology think-tank.’!B.  ‘To be at the leading edge of computing and 
 communications technology.’!C.  ‘To develop technology solutions.’!D.  ‘To solve the world’s important problems.’!E.  ‘To replace man with robot.’!
  12. 12. So who are we?! !Where do we come from?! What is our way?! !
  13. 13. THIS WATCH COSTS A LOT!AND SHOWS THE TIME.!
  14. 14. THIS WATCH COSTS A LITTLE!AND SHOWS THE SAME TIME.!
  15. 15. Clever Use of
Environment!
  16. 16. RightPeople!!
  17. 17. Hire Slowly!! Fire Quickly!!
  18. 18. Alignment
  19. 19. £££££ = Training!
  20. 20. Enterprise!Service!Quality!Index!
  21. 21. Visible!Leadership !
  22. 22. Adopt a Store!Air Traffic Control!Accompanied ! Shopping!
  23. 23. Communication!Communication!Communication!
  24. 24. Plain! Simple!Language!
  25. 25. PositivelyOutrageous Service!!
  26. 26. Expenses Form ! ✖!Investment Report! ✔!
  27. 27. BrokenPromises!
  28. 28. When You Get It Right…!
  29. 29. Top tips and protocols!
  30. 30. If You Want To Contact Hostsplease go through Tammy or Lucy!
  31. 31. Heading style in Arial 32ptMain copy size 14pt. Lorem ipsum dolor sit amet, consectetur adipiscing elit.Curabitur pharetra velit a dui interdum semper. Vivamus eu nibh non esttincidunt consequat eu a est. Quisque vitae eleifend erat. Sed lorem est, dapibuspulvinar bibendum a, cursus vitae urna.Sub-headings in 18pt BoldSed pharetra condimentum neque in gravida. Cras lobortis nulla at odio mollistristique. Etiam scelerisque fringilla dignissim. Pellentesque vulputate fringillamattis. In pulvinar ipsum vel nibh dignissim vitae venenatis magna pulvinar. Duisnon arcu nulla, at commodo nulla.•  Lorem ipsum, consectetur adipiscing elit. Curabitur pharetra semper•  Lorem ipsum dolor sit amet elit. Curabitur pharetra velit a dui interdum semper•  Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pharetra velit a dui interdum semper
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  33. 33. DOCUMENT TITLE SLIDEOR DIVIDER SLIDESDATE OF SUB INFORMATION STYLE
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  37. 37. Heading style in Arial 32ptMain copy size 14pt. Lorem ipsum dolor sit amet, consectetur adipiscing elit.Curabitur pharetra velit a dui interdum semper. Vivamus eu nibh non esttincidunt consequat eu a est. Quisque vitae eleifend erat. Sed lorem est, dapibuspulvinar bibendum a, cursus vitae urna.Sub-headings in 18pt BoldSed pharetra condimentum neque in gravida. Cras lobortis nulla at odio mollistristique. Etiam scelerisque fringilla dignissim. Pellentesque vulputate fringillamattis. In pulvinar ipsum vel nibh dignissim vitae venenatis magna pulvinar. Duisnon arcu nulla, at commodo nulla.•  Lorem ipsum, consectetur adipiscing elit. Curabitur pharetra semper•  Lorem ipsum dolor sit amet elit. Curabitur pharetra velit a dui interdum semper•  Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pharetra velit a dui interdum semper
  38. 38. Heading style in Arial 32ptMain copy size 14pt. Lorem ipsum dolor sit amet, consectetur adipiscing elit.Curabitur pharetra velit a dui interdum semper. Vivamus eu nibh non esttincidunt consequat eu a est. Quisque vitae eleifend erat. Sed lorem est, dapibuspulvinar bibendum a, cursus vitae urna.Sub-headings in 18pt BoldSed pharetra condimentum neque in gravida. Cras lobortis nulla at odio mollistristique. Etiam scelerisque fringilla dignissim. Pellentesque vulputate fringillamattis. In pulvinar ipsum vel nibh dignissim vitae venenatis magna pulvinar. Duisnon arcu nulla, at commodo nulla.•  Lorem ipsum, consectetur adipiscing elit. Curabitur pharetra semper•  Lorem ipsum dolor sit amet elit. Curabitur pharetra velit a dui interdum semper•  Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur pharetra velit a dui interdum semper

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