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“This is not just a tool. This is 100% engineered and designed for satisfaction surveys. Over 15 years experience in research comes together in Customer Heartbeat”
The online Customer Performance Intelligence Dashboard provides:
Ability to scale to a one-to-one level
Determine the strengths of the organization with a priorities matrix
Preview by segment, regions, account type
Preview by Success Factor & Indicator Questions
Both visual marked survey answers & a converted quantitative result.
An individual face to customers, markets, sectors, performance areas, & departments.
Reporting across department teams is synergized – focuses on “Continuous Improvement actions”
Ease for reporting with ISO & other quality agencies.