What's Your Business Grade?
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What's Your Business Grade?

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What's Your Business Grade? What's Your Business Grade? Presentation Transcript

  • What’s Your Business Grade?Break Out Session
  • Agenda• Why did we commission the research?• What did it tell us?• What has been the reaction?• What do you think?
  • Why Commission the research? It’s important to know what customers think Business We believe ‘Business Grade’ is something Grade that is required but not always offered We want to stand out by adding value
  • What did it tell us? Frequency of discussing either weekly, monthly or quarterly does not seem to be influenced by whether managed internally or externally or spend ¾ of companies have reviewed their strategy in the last 12 months 45% feel their competency is "better" than competitors in their industry 50% of the companies are not currentlyOverusing any cloud-based or hosted apps ¼ of companies believe IT / telecoms has improved their productivity by over 30% in the last 2 years 17% are using a hosted data centre
  • What has been the reaction?• Very positive!
  • What do you think?• Do these questions resonate?• Do you agree with the results?• How would you define ‘Business Grade’?
  • Frequency of Discussion at Board Level100% Total90% SMBs Corporates80%70%60%50%40% 28% 27% 28%30% 24% 25% 25% 24% 21% 23% 16% 18%20% 13% 10% 12%10% 6% 0% Weekly Monthly Quarterly Annually Never
  • Opinion on How Long Existing Infrastructureis Adequate for100% Total90% SMBs80% Corporates70%60%50% 40% 37% 36%40% 28% 29% 30%30% 24% 23% 26%20%10% 4% 5% 2% 5% 6% 4% 0% Up to 12 months Up to 2 years Up to 5 years Up to 10 years In need of immediate attention
  • Incidence of Using Cloud-based / HostedApplications100% Total90% SMBs Corporates80%70% 58% 60%60% 50%50%40%30% 26% 26% 26% 26%20% 17% 15% 17% 17% 16% 11% 12% 8%10% 0% Hosted email Hosted data centre Hosted security Hosted desktop None of these solutions
  • First Use of Cloud-based / Hosted Applications (base=85 total / 60 SMB / 25 Corporate)100% Total90% SMBs Corporates80%70%60%50% 44% 42% 36% 38%40% 35% 32%30% 24% 26% 23%20%10% 0% In last 12 months In last 2 years In last 5 years
  • Incidence of Using Channels for BusinessPurposes100% Total90% SMBs Corporates80% 70% 68%70% 62%60% 53% 51% 48% 48%50% 45% 44% 38%40% 35% 31%30% 23% 18%20%10% 6% 0% SMS/MMS Social media Video content Instant messaging None of these / live chat
  • Applications Available for Staff to AccessRemotely 98%100% 94% 92% Total90% 82% SMBs80% 76% 75%78% 75% 78% Corporates 72% 72% 70% 68%70% 60%60% 55% 54% 55% 50% 47% 48%46%50%40% 34% 23%30% 25%20% 5%10% 4% 2% 0% l es ps s em se ng es r ai e m em rv v ap e s i e st nc hi th ba se st sy rc ce re k sy a of or N A at e ffi RM VP e nf n W D O on tio co C N uc o de od Vi Pr
  • Personally Owned Devices Compatible / Able to be Integrated Total100% SMBs90% Corporates80% 69% 70%70% 68% 64% 61%60%60% 52% 52% 51% 50%50% 46%44% 37% 38% 36%40%30% 23% 22% 23%20% 13% 11% 8%10% 5% 5% 6% 0% y le ly ts se s s es l op k p on on e e on oo Ap bl th pt d e Ta b h La l i of & et tp pp ro N d ar e nd A i on ro Sm A nd N A
  • Opinion on IT/Telecoms ImprovingProductivity for Customers in Last 2Years100% Total90% SMBs Corporates80%70%60%50%40% 28% 26% 25% 28%30% 23% 22% 16% 19%20% 14% 14% 14% 16% 16% 10% 8% 10%10% 6% 5% 0% 0% - under 1-5% 6-10% 11-20% 21-30% 31% + investment is hampering
  • IT / Telecoms as % of Overall Expenditure100% Total90% SMBs Corporates80%70%60%50% 38%38%38% 39%41%38%40%30%20% 14%15% 12%10% 5% 5% 6% 2% 1% 4% 1% 1% 2% 0% 1-5% 6-10% 11-20% 21-30% 31% Unsure / refused