NGN voice corporate seminar   avaya
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Avaya slides from our NGN voice seminar.

Avaya slides from our NGN voice seminar.

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  • But UC is more than IPT, it includes presence, IM, video conferencing and web conferencing to truly enable context drive collaboration

NGN voice corporate seminar avaya Presentation Transcript

  • 1. The Evolution of CollaborationRichard BennettDirector - Unified Communications and Collaboration
  • 2. The way WECommunicate, Collaborate and Sharehas evolved….Avaya – Proprietary & Confidential | Use pursuant to your signed agreement or Avaya policy.
  • 3. Future Business Priorities RequireInnovation 2010 2013 Improving business Creating new products or 1 processes 1 services (innovate) Reducing enterprise costs Improving business 2 2 processes Increasing the use of Attracting & retaining new 3 information / analytics 3 customers Improving enterprise Creating new sources of 4 workforce effectiveness 4 competitive advantage Attracting & retaining new Increasing the use of 5 customers 5 information / analytics Source: Gartner 2010 New people and roles must collaborate faster across the enterpriseAvaya – Proprietary & Confidential | Use pursuant to your signed agreement or Avaya policy.
  • 4. Industry Collaboration Roadmap Collaboration: Federation Beyond Enterprise Applications: Integrated Experience Business Process: Dynamic Communities Business Process: Find and Connect Optimisation: Unified Communications Avaya – Proprietary & Confidential | Use pursuant to your signed agreement or Avaya policy. 4
  • 5. Business Challenges are evolving…. Functionality Relevant Information Deploy New Social IT Services Networking Line of Integrate Customer Any Device, Any Business Systems Experience Modality Problem Decrease Anywhere, Resolution Cost Anytime Increase Simplify Productivity Maintenance Faster Execution End User Time Avaya – Proprietary© 2011 Avaya Inc. Allpursuant to your - Proprietary and Confidential not for Distribution & Confidential | Use rights reserved. signed agreement or Avaya policy. 5
  • 6. Adoption of Collaboration Each customer has their own incremental journeyBusiness Transformation Bus. Impact Bus. Impact Soft $ Hard $ Incorporate work assignment Soft $ Hard $ and managed workflow Integrate communications into business applications Targeted Applications Inter-enterprise collaboration  Simplify and personalize Measure, analyze, optimize customer and user experiences  Rapidly deploy targeted Context Driven mobility, UC clients, video, Enterprise conferencing – to right users  Drive group productivity with video and shared work spaces.  Enable multi-modal contactConsolidate centers, social networking  Expand customer self service Lower TCO everywhere – speech, web, Reduce communication costs video, social widgets Consolidate applications Bus. Impact Evolve to session-based Soft $ Hard $ architecture Avaya – Proprietary & Confidential | Use pursuant to your signed agreement or Avaya policy.
  • 7. Integrating the user adoption and user experienceEmpowering different USER Enabling people-firstroles and processes collaboration that Productivity within a common Ease of use enhances user and UC architecture Speed and Choice customer experiences Effectiveness BUSINESS CORE SERVICES Accelerated processes Business agility Customer satisfaction Openness and flexibility Responsiveness Lower costs and risks Time to market Investment protection MANAGEMENT Lower TCO, Simplicity, Security Avaya – Proprietary & Confidential | Use pursuant to your signed agreement or Avaya policy. 7
  • 8. The Avaya vision…
  • 9. Avaya Portfolio Differentiation Web Conferencing Video Conferencing Audio Conferencing x IM Presence Unified IPT Messaging Context Driven Ubiquitous Avaya – Proprietary & Confidential | Use pursuant to your signed agreement or Avaya policy. 9
  • 10. Flare on iPad in a Mobile Environment? Flare securely connected ,via Sipera UC-Sec, to the Enterprise Other apps using the Internet Avaya – Proprietary & Confidential | Use pursuant to your signed agreement or Avaya policy. 10
  • 11. Avaya JAM Rendering Contextual Collaboration Predictive Contacts Conversation Log Address book ordered Across all modalities (voice by relevance call, email, messages, …) and grouped by topic Contextual Access to Documents Email attachments, contents of desktopfolders, SharePoint sorted in order of relevance Participants Information Contact information, Contextual Event Log preferences, presence, Schedule of events linked topicture, calendar, organization associated people, conversations, and documents Avaya – Proprietary© 2011 Avaya Inc. Allpursuant to your - Proprietary and Confidential not for Distribution & Confidential | Use rights reserved. signed agreement or Avaya policy. 11
  • 12. The Right Experience For Every Person Socially Integrated Visual team Back office Power collaborators collaborators Mobile and home collaborators collaborators Avaya – Proprietary & Confidential | Use pursuant to your signed agreement or Avaya policy.