Gain Control - Maria Grant directPresentation Transcript
Maria Grant Inbound Product Manager TalkTalk BusinessGain control with Cloud Services What is a Cloud Service?
Gain control with Cloud Services• Your Working Environment – Be prepared! – Working From Home Day – 2009 5%, 2012 40-50%, 2015 80%• Benefits of a Flexible Working Environment – Disaster Recovery – Cost Savings – Extended Out of Hours Support
Gain control with Cloud Services Reduced customer satisfaction Lost business Over Over Over Call Volume staffing staffing staffingBefore Virtual Team Call Volume After Source: Ageris Kontaktcenter AB · +46 8 738 40 00 · firstname.lastname@example.org
Gain control with Cloud Services• With the right technology and solutions you can deploy your workforce when and where it suits you best• Hosted Contact Centre• Discussion – What are your concerns? – Try before you buy
Thank you!Maria GrantProduct ManagerT 01925 55 6379 | E email@example.com | M 07726 901 709