Cost Savings & Ef

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Cost Savings & Ef

  1. 1. Welcome and introductions Rob Buckton, Director of Corporate SalesThis document is designed for on-screen presentation and is uncontrolled if printed.
  2. 2. Agenda 13:30 Welcome & introduction Rob Buckton 13:35 Presentation – strategic overview Andy Lockwood 13:50 Presentation – NGN product strategy Lance Spencer 14:15 Presentation – Voice services over NGN Ken Bailey 14:25 Presentation – customer testimony Andy Phillips 14:40 Presentation - customer support Mark Wiseman 14:50 Q&A – open discussion All 15:00 Tour please feel free to post on Twitter while you’re here using the hashtag #TalkTalkBizSeminar or @TalkTalkBizThis document is designed for on-screen presentation and is uncontrolled if printed.
  3. 3. Creating an Agile Technology Strategy Andy Lockwood Transformation DirectorThis document is designed for on-screen presentation and is uncontrolled if printed.
  4. 4. This document is designed for on-screen presentation and is uncontrolled if printed.
  5. 5. This document is designed for on-screen presentation and is uncontrolled if printed.
  6. 6. This document is designed for on-screen presentation and is uncontrolled if printed.
  7. 7. Pre 2010 Post 2010 Individual delivery Converged connectivity of individual services Integrated applications Apps / SaaS Message Hosted Video Voice Apps PBX DR/Backup Internet access Phone systems Internet Voice services Data netowrks Line rental Cloud/IaaS Mobile Calls Data UC&C Centre Security VoIP Ethernet, ADSL, IPVP Mobile N IP ConnectivityThis document is designed for on-screen presentation and is uncontrolled if printed.
  8. 8. Data Cloud centre, Hosting, virtualisation , SaaS Next-Gen SIP trunking, IP-PBX, Unified Voice Comms, conferencing & Collab. Build the base - Add value - Data broadband, ethernet, IPVP security, apps, func connectivity N tionality Telephony- Secure customer base, sweat Migrate to TDM & products, Increase inbound Inbound SIP/IPT functionality 2009/10 2010/11 2011/12 2012/13 2013/14 Development effortThis document is designed for on-screen presentation and is uncontrolled if printed.
  9. 9. HOSTED IT/APPLICATIONS TRANSFORM business processes with intelligent, integrated, hosted comms services. To do better business SERVICES CONVERGE voice, data & internet services across fixed & mobile networks. Reducing operational costs INFRASTRUCTURE MIGRATE to new technologies on our Next Generation Network. Reducing infrastructure costsThis document is designed for on-screen presentation and is uncontrolled if printed.
  10. 10. TTB Report Card Selected achievements 2008: 2011Broadband LLU exchange Launched 2008 Planned LLU 425k+ business premises exchange connected directly to the >2000 exchanges Nodes (90%+ coverage) network 20Gbps rings 800Gbps ringsEthernet 1.6Tbps rings >2000 exchanges Doubling qtr on qtr EAD launched 2010 2x pops than BT EFM launched 2011 EFM growing quicker than BTVoIP Voice-over-ethernet Delivering on-net quality Hosted telecoms Changing the paradigmsThis document is designed for on-screen presentation and is uncontrolled if printed.
  11. 11. This document is designed for on-screen presentation and is uncontrolled if printed.
  12. 12. Increasingly demanding environment INFRASTRUCTURE COST & COMPLEXITY CONSUMERIZATION OF IT 2X From 2009 to 2014, the number of information workers using a smartphone RISE OF THE CLOUD 70% for work is expected to nearly double WEB DEVELOPMENT of large enterprise IT 80% managers are at least in MOBILE AND 80% trial stage for cloud computing initiatives DISTRIBUTED WORK of new software offerings will be available as cloud services by the end of 2011 84% of organizations have a remote workforceThis document is designed for on-screen presentation and is uncontrolled if printed.
  13. 13. Network Remote workersData Security Security Off-net connectivity Wi-FiIn the cloud Coverage/capacity Platform UC&C Business- Grade Comms/IT integration Security NetworkLicensing Reliability SpeedOp-Ex not Cap-Ex Fix-timesSubscriptions Multi-service support QoS Devices Supporting diversity Device Authentication - Especially mobile Network access Application access Data access Operating ModelCompliance Outsourced/simplified IT OpsData ProtectionPCI This document is designed for on-screen presentation and is uncontrolled if printed.
  14. 14. Roadmap to the cloud 2011-2013 Data Next-Gen Hosted Cloud Connectivity Telephony Telecoms Services Speed options ISDN30 PBX / UC Desktop Collab. IPVPN/MPLS/VPLS SIP Data centre Desktop video Security Systems Back-up / DR Desktop IT Quality (QoS) Interworking Web/Mail security Business IT Monitor & Control Inbound Network security Info security CPE Mgt Mobile Contact centre Wi-Fi Mgt Inbound apps suite Call recording (PCI) ConferencingThis document is designed for on-screen presentation and is uncontrolled if printed.
  15. 15. Customer Value Proposition Video Devices UC&C Desktop IT Mobility Business IT Security Apps & clients Hosted PBX E-mail host App. Info Mail Mobile Managed PBX Device Mgt Compliance Device DR & back-up Voice Services Authentication WiFi Firewall Network Virtualisation Telephony Wi-Fi Data centre Connectivity NetworkingThis document is designed for on-screen presentation and is uncontrolled if printed.
  16. 16. A customer focused product strategy Lance Spencer, Director of Connectivity ServicesThis document is designed for on-screen presentation and is uncontrolled if printed.
  17. 17. Technology adoption is accelerating… Multiplying the diversity of technologies we use to communicate Technology Adoption Rate of Change 1900 1990 2000 2010This document is designed for on-screen presentation and is uncontrolled if printed.
  18. 18. TalkTalk Business leads B2B telecoms innovation A major catalyst change for over 16 years …and will continue to drive network evolution Cloud Next Generation Voice Services Technology Innovation Next Generation Access Next Generation Ethernet Business grade broadband WLR lines CPS calls Inbound services 1990 2000 2010This document is designed for on-screen presentation and is uncontrolled if printed.
  19. 19. Access/network technologies & services Business Grade Connections & Networks are the foundation of converged communications solutions Access Connectivity Managed IP/VPN Managed internet Design & build Bus. Grade Managed internet Support wrap Fibre Optic Broadband Manage & Monitor Perimeter security Wholesale IP/VPN Managed security International tails ADSL2+, LLU SMPF IP Stream Connect Any connectivity ADSL2+, LLU MPF 100 Mb Ethernet 3G connectivity VPLS / L2 MPLS 10 Mb Ethernet 1 Gb Ethernet EFM Data connectivity (on NGN) IPVPN (on NGN) Available RoadmapThis document is designed for on-screen presentation and is uncontrolled if printed.
  20. 20. Telephony applications Telephony services & solutions leveraging the NGN giving businesses genuine alternatives for all requirements. SIP convergence SIP Payments & security Avaya PBX Solutions Mitel PBX Solutions Audio conferencing Voice over Ethernet Contact Manager Inbound numbers Call Recording SIP end-points IP Telephony SIP trunks ISDN30 IVR WLR CPS Legacy Voice Next-Gen Voice Voice Services Available RoadmapThis document is designed for on-screen presentation and is uncontrolled if printed.
  21. 21. Cloud services & hosted applications Network-hosted IS virtual environments, services & applications leveraging the advantages of the NGN On-line storage/backup Web & Mail security Mail DR & archive Hosted MS Office Datacentre backup Virtualised storage Virtualised server Hosted IP-PBX Hosted servers Hosted Mail UC&C apps Co-Location Webmail Data centre / infrastructure Cloud applications Available RoadmapThis document is designed for on-screen presentation and is uncontrolled if printed.
  22. 22. Next Generation Network unlocks the cloud Migrate Converge Transform Enterprise To new technologies based Voice, data & internet Business processes with Applications on the Next Generation services across fixed and intelligent, integrated CRM, ERP , BPM, IT Network. mobile. applications. Management & Consulting, Outsourcing and supporting Consulting Next Generation Business grade Activity SaaS Broadband Cloud Driven Business & IT Services SaaS Related Professional Services Next Generation Ethernet Security Multi-sourcing Service Integration Business Process Management in C&SI Application Testing Services Next Generation Bonded Broadband Content & Application Supply Chain Management C&SI Services (EFM) Management • Next Generation Networks make cloud services affordable and effective • Guaranteed reliability takes away fear of losing connections or data • This unlocks network based solutions for your companyThis document is designed for on-screen presentation and is uncontrolled if printed.
  23. 23. Size matters TalkTalk Next Generation Network LLU exchange Planned LLU – Over 2000 exchanges now exchange – 2700 unbundled by Q1 2012 Nodes 20Gbps rings • 89% coverage of population 800Gbps rings • Unrivalled in the market 1.6Tbps rings Lowest Cost Infrastructure Largest potential to transform your businessThis document is designed for on-screen presentation and is uncontrolled if printed.
  24. 24. TalkTalk Broadband Network LLU Network – 2000 exchanges now LLU exchange – 2700 unbundled by Q1 2012 Planned LLU exchange • 89% coverage of population Nodes • Unrivalled in the market 20Gbps rings 800Gbps rings Business Lines 1.6Tbps rings – MPF: 154,000 – SMPF: 158,000 – IPSC: 70,000 FTTC Rollout – 500 enabled exchanges by Q1 2011 • 800 in total planned (full roll out TBC) • Only national wholesale alternative BTW • Product available Q4 2011This document is designed for on-screen presentation and is uncontrolled if printed.
  25. 25. EFM and Ethernet network • Build on demand LLU exchange Planned LLU exchange • Potential to use 2000+ Nodes 20Gbps rings Local Exchanges today for 800Gbps rings both EFM and Ethernet 1.6Tbps rings • Supports speeds from 2Mbps to 1Gbps • High availability, high speed symmetric business servicesThis document is designed for on-screen presentation and is uncontrolled if printed.
  26. 26. Data connectivity product range TalkTalk Business TalkTalk Business Broadband/FTTC EFM/Ethernet Asymmetric,Contended, limited Symmetric, synchronous, -business SLAs, no guarantees non-contended, business-grade SLAs, high on speed speeds ADSL2+ Annex M FTTC 10 Meg 100 Meg Gig EFM ethernet ethernet ethernet MPF & SMPFThis document is designed for on-screen presentation and is uncontrolled if printed.
  27. 27. EFM key features • Only two options for TalkTalk EFM: 2 copper pairs and 4 copper pairs. • Service bandwidth is uncontended over multiple bonded copper pairs, and will run up to 10Mbps on 2 pair and 20Mbps on 4 Pair • Guaranteed 6 hour fix for complete service failure • Guaranteed minimum speed • Very simple tariffThis document is designed for on-screen presentation and is uncontrolled if printed.
  28. 28. Existing connectivity products TalkTalk ADSL Legacy TalkTalk EFM TalkTalk Ethernet Leased Lines Install price £ £££ ££ ££££ Rental price £ £££ ££ ££££ Access resilience x x √ √ Contention √ √√√√ √√√√ √√√√ Priority traffic √ √√√√ √√√√ √√√√ Synchronous seeds √ √√√√ √√√√ √√√√ Bandwidth speeds √√ √ √√√ √√√√ ECCs £ £££ ££ ££££ SLA √ √√√√ √√√ √√√√ Lead time (provisioning) √√√√ √√ √√√ √ Footprint √√√√ √√√√ √√√ √√√This document is designed for on-screen presentation and is uncontrolled if printed.
  29. 29. Pricing comparison MPLS IPVPN cost using Existing 3rd Party Suppliers Access Product Supplier Quantity Current Bandwidth Total Recurring Value Ethernet 3rd Party Supplier 3 10Mb £20,374 p.a. Leased Line 3rd Party Supplier 21 2Mb £144,815 p.a. Total £165,189 p.a. TalkTalk EFM Pricing using Quad EFM Access Product Supplier Quantity Current Bandwidth Total Recurring Value (average) Quad EFM TalkTalk Business On-Net 3 14Mb £10,800 p.a. Quad EFM TalkTalk Business On-Net 21 12Mb £75,600 p.a. Total £86,400 p.a.TalkTalk EFM Pricing using a mixture of Dual and Quad EFM Access Product Supplier Quantity Current Bandwidth Total Recurring Value (average) Quad EFM TalkTalk Business On-Net 3 14Mb £10,800 p.a. Dual EFM TalkTalk Business On-Net 21 5.5Mb £47,250 p.a. Total £58,050 p.a.This document is designed for on-screen presentation and is uncontrolled if printed.
  30. 30. TalkTalk Business is uniquely positioned to allow you to transform your organisation - Make your next Network decision your last TRANSFORM Customer Value with cloud services More sales, reduce Cost-of-Sale, optimise business processes CONVERGE IT spend & general Op-Ex voice & data services (Cost Savings) MIGRATE Network costs to Next Generation Network (Product Range) TTB Solution NGN Networking Add SIP, IP-PBX, UC, mobile, Inbound Cloud services – integrating Comms & ITThis document is designed for on-screen presentation and is uncontrolled if printed.
  31. 31. Voice services from the NGN Ken Bailey – Product Line Manager: SIP, VoIP and IP-PBXThis document is designed for on-screen presentation and is uncontrolled if printed.
  32. 32. Voice services from TalkTalk NGN TRANSFORM Customer Value with cloud services More sales, reduce Cost-of-Sale, optimise business processes CONVERGE IT spend & general Op-Ex voice & data services (Cost Savings) MIGRATE Network costs to Next Generation Voice Hosted Network over Unified Ethernet Comms (Product Range) TTB Solution NGN Networking Add SIP, IP-PBX, UC, mobile, Inbound Cloud services – integrating Comms & ITThis document is designed for on-screen presentation and is uncontrolled if printed.
  33. 33. Converge: Voice on the NGN PSTN PSTN Data NGN n x ISDN30 n x ISDN2 n x ISDN2 SIPRegion HQ Region Region HQ Region Legacy Voice/Data solutions SIP PSTN service & consolidated PBXThis document is designed for on-screen presentation and is uncontrolled if printed.
  34. 34. Voice over Ethernet Service architecture Session Border ControllerThis document is designed for on-screen presentation and is uncontrolled if printed.
  35. 35. Benefits End-to-end management Reliability and quality • Fully Project Managed end-to-end • Fibre-based solution with • Flexible tailored design for capacity resilient option and resiliency It’s flexible Monitored 24/7 • Choice of outbound • SLA and SLG number presentation • Can terminate multiple geographic numbers at one location Cost-effective • Optimised for large call volumes One trusted supplier • TalkTalk Business responsible for • End-to-end TalkTalk NGN complete end-to-end serviceThis document is designed for on-screen presentation and is uncontrolled if printed.
  36. 36. Transform: Cloud UC service PSTN PSTN SIP Data NGN n x ISDN30 n x ISDN2 n x ISDN2 Region HQ Region Hosted IP-PBX, SIP solutionRegion HQ Region Voice & data converged in the NGN Legacy Voice/Data solutionsThis document is designed for on-screen presentation and is uncontrolled if printed.
  37. 37. Transform: Cloud UC service PSTN Fully resilient Mitel Comms Dir Self serve portal SIP TalkTalk PSTN service NGN DSL, EFM, Ethernet Fully managed with QoS Region HQ Region Hosted IP-PBX, SIP solution Voice & data converged in the NGNThis document is designed for on-screen presentation and is uncontrolled if printed.
  38. 38. Transforming hosted services Traditional options: A New Model: Centrex / Hosted Dial Tone “Multi-instance” hosted • Single application for all users • Dedicated UC instance per customer • Limited CTI, UC and customisation • Upgrades to suit customer • Uniform upgrade • Fast and flexible to deploy • Stuck @ 5% market share for years Hosted PBX Combines • Bespoke design and deployment • Scalability and cost effectiveness • Dedicated hardware and software of Centrex • Complex deployment • Dedicated, tailored functionality of • Long contracts traditional hosted PBXThis document is designed for on-screen presentation and is uncontrolled if printed.
  39. 39. Benefits • Consistent, integrated service across large and small sites & remote workers • Hot-desk across any site and bring profile to current location • No overheads of owning and running telecoms equipment • Flexibility to add users and new sites without needing to budget for CapEx • Known fixed OpEx cost per user • Fully featured UC application and handsets from market leading vendor • Full resilience as standard • Improved business effectiveness through Unified Communications: – Single number reach – Single inbox for voice and email – Fixed mobile twinning and hand-off – User and Admin self-serve portalsThis document is designed for on-screen presentation and is uncontrolled if printed.
  40. 40. Ericsson Andy Phillips – Ericsson Regional Voice Manager, Central & Western EuropeThis document is designed for on-screen presentation and is uncontrolled if printed.
  41. 41. The challenge EMEA conferencing solution • Move access to the conference service on to internal global network • Reduce costs • Improve user experience – high availability and quality • Improve flexibility – scalability • Improve resilience – remove single points of failureThis document is designed for on-screen presentation and is uncontrolled if printed.
  42. 42. The solution • Introduction of the TalkTalk Business Voice over Ethernet solution on to Ericsson’s network • Hosted over the Next Generation Network (NGN) • Initially installed in tandem with the existing ISDN30 technology which is now being phased out of the company’s Guildford and Reading offices • Each Voice over Ethernet circuit has the capacity for 750 simultaneous calls • 25 times more than the ISDN equivalent!This document is designed for on-screen presentation and is uncontrolled if printed.
  43. 43. The benefits • TalkTalk Business designed a multiple access solution, delivering much greater resilience and allowing Ericsson to leverage the value of their core network • Designed with automatic failover, on Active infrastructure, Ericsson were able to significantly improve the reliability of the European conferencing bridge • TalkTalk Business offered a defined SLA on the new solution – ISDN only offers vague promises at best • TalkTalk Business’ solution is more cost effective and has far greater flexibility for expansion and growthThis document is designed for on-screen presentation and is uncontrolled if printed.
  44. 44. Closing statement… “SIP solution offers improved reliability, increased capacity at a reduced cost. Thus enabling us to meet today’s challenges in UC and voice arenas. The future is here!” Andy Phillips, Ericsson Regional Voice Manager Central & Western EuropeThis document is designed for on-screen presentation and is uncontrolled if printed.
  45. 45. The TalkTalk Business customer experience Mark Wiseman, Director of Operations, Corporate and SMEThis document is designed for on-screen presentation and is uncontrolled if printed.
  46. 46. TalkTalk Business Corporate Joining TalkTalk Business Being a customer Low effortThis document is designed for on-screen presentation and is uncontrolled if printed.
  47. 47. TalkTalk Business Brighter Basics If we don’t look after the customer, Customer someone else will Innovate We are proud to challenge conventional wisdom We make our customers’ lives better by delivering Value reliable, low cost products with good service People We encourage honesty, ideas and action We believe that our people and our products can Community make our community a better placeThis document is designed for on-screen presentation and is uncontrolled if printed.
  48. 48. TalkTalk Business Corporate Customer Product transfer and installation Service assurance Online billing and reporting Account Management and Technical Consultancy Customer CharterThis document is designed for on-screen presentation and is uncontrolled if printed.
  49. 49. One document project control Information Gathering Customer SERVICE DELIVERY MANAGER Billing Structure CUSTOMER Lines & Services Audit Implementation Order Managed Rollout Traffic Checks Training Service ReviewThis document is designed for on-screen presentation and is uncontrolled if printed.
  50. 50. TalkTalk Business Corporate All our employees contribute their ideas Innovate 1st, 2nd and 3rd line support of our on-net products Documented change management processes UK based support teams Self care toolsThis document is designed for on-screen presentation and is uncontrolled if printed.
  51. 51. TalkTalk Business Corporate We design solutions that save our customers not just money but effort We provide cost effective Technical Consultancy Value Regular ‘health checks’ on our customer accounts We provide our customers with the products they need to maximise the efficiency of their businessThis document is designed for on-screen presentation and is uncontrolled if printed.
  52. 52. TalkTalk Business Corporate We measure the success of our people on the satisfaction of their customers, not solely on KPI’s Our Service Managers typically have come through the ranks We provide a career for those with aspirations People Continuity is key to usThis document is designed for on-screen presentation and is uncontrolled if printed.
  53. 53. TalkTalk Business Corporate Our people help in schools and charities to help people make the most of TalkTalk Business’ products and services for their business We carry out voluntary work in the community – ‘Give Something Back’ CommunityThis document is designed for on-screen presentation and is uncontrolled if printed.
  54. 54. This document is designed for on-screen presentation and is uncontrolled if printed.
  55. 55. Thank you & Q&A’sThis document is designed for on-screen presentation and is uncontrolled if printed.

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