Businesses will not deliver their ICT vision without a planWe’ve spent several years working with partners and end-users on the migration to next-generation ICT solutions and I have a rough formula to propose to you1. Migrate to the NGN2. Converge services on the NGN – voice, data and internet3. Transform ICT with the Cloud and Hosted – hosted solutions offer different operational and cost models4. Mobilise the workforce with UC&C services – needs fixed and wireless infrastructures to work together
We recognized businesses will go through these steps roughly in order and we have been building our product sets focusing on the most urgent prioritiesBuilding a next-gen network solution was the first…We’re now adding voice over IP solutions to drive convergenceBut now we’ve responded to the rapid growth of smart-phones by accelerating our developments in data centre and hosted services and wireless and mobile servicesStarted building NG data centre infrastructure – connect to the NGNProviding wireless and mobile interconnectivity is key – key to supporting today’s increasingly mobile workforce and for a lot more than calls & email
Before we look at what is in a next generation network solution let me first comment on the important of the core networkIn the past network solutions tended to be a hybrid of different networks each part-meeting the needs for speed, coverage, cost-effectiveness and capability.Today these compromises need not be made.A well-designed and properly invested-in network will meet all of these networks and provide the flexibility in connection types to support diverse and changing networking needsToday we can support over 90% of the population with a range of connectivity services and over these services we can build the kind of converges services platforms that modern businesses need
So what solutions are customers demanding today?Well many and varied.It’s easier to talk about the components we’ve built that can form part of the solution
A seemingly paradoxical shift is taking place within UK businesses – and connectivity is key. CIOs are required to work within extremely tight budgets whilst moving forward key initiatives such as mobile working and hosted solutions, both of which are becoming increasingly important to business growth. The pressure to satisfy both these criteria is mounting, but these seemingly conflicting demands can be aligned.During this session, we will illustrate how Business grade connectivity and hosted solutions provide the route to enabling new ways of working, and provide the solution to the contradictory challenge of reducing costs whilst investing to meet growth and business goals.The increasing demands of customers and employees alike are driving real pressures into the IT department... With the surge of new applications required/devices to support/flexible working etc... The real question is do businesses have the right infrastructure in place to support this demand and can they afford to upgrade when their IT budgets are under a microscope? Equally... Can they afford not to???
There is no need to gold plate your network, leaving you at risk of paying over the odds. It is important that you take a holistic and strategic approach to connectivity. Ensure that the connectivity you use takes into account the future needs of your business and considers scalable connectivity to allow you to grow your network with your business needs. Upgrade when you need to – not pay over the odds now for something not fit around current needs but your future ones. TTB easily scale with your business to ensure that you only pay for what you need – delivering better value to your businessWith a corporate organisation, it’s often easier said than done to streamline and refine processes. Corporations by their very nature lack the inherent agility and flexibility of SMEs and often struggle with bigger, clunkier legacy networks that have evolved and expanded as business needs grew rather than as part of a strategic IT and telecoms framework. Conversely, you need to be looking for ways to reduce the time you spend managing IT and telecoms in practical terms. By converging applications onto one all-IP operating system, CIOs have the opportunity to consolidate operations and processes, making costs savings to please the CFO and enabling the scalable connectivity that will support the CEOs business evolution plans. You should also ensure that your provider allows you to choose the service and price point that most closely aligns with your bandwidth requirements; this is a key step to lowering your bandwidth costs.
Business Grade Connectivity Messages:You need reassurance about the big issue of contention and a guarantee that your bandwidth will not be compromised. To ensure you’re receiving these levels of reliability, you need a network with a wide geographic reach and a resilient architecture which will best fit your business now and into the future: only Business Grade connectivity can truly improve efficiencies and boost productivity and profitability.You need the flexibility of scalable bandwidth in order to grow your connectivity in line with your aspirations. You need this to be delivered through a transparent pricing structure, so you can choose the service and price point that best suit your unique needs. Business Grade connectivity is relevant now and adaptable into the future. Connections need to be established with flexibility in mind to evolve and upscale with the changing and increasingly demanding needs of business users, but connectivity also needs to be a perfect fit for unique organisational requirements in the here and now. TalkTalk Business’ Next Generation Network has the reach (90% UK coverage) and technology to deliver affordable connectivity. TalkTalk Business is not restricted by patchy, legacy networks and so can offer state of the art connectivity, reassuring you that your Business traffic will be prioritised and guaranteeing connection speeds won’t dip below a defined MBPS, improving efficiency and avoiding risks to business critical applications.
Cloud computing is expected to boost the UK economy by around £25 billion a year The importance of hosted solutions, as a significant aspect of UK business IT operations, is underpinned by the growing consumerisation of technology and the move to a BYOD culture. Add to this the fact that individuals now have access to a myriad of information formats (voice, video, data) on a range of devices (Blackberry, Android, iPhone, tablets) means CIOs are dealing with an employee base that is more technology savvy than ever. The demand from within is becoming a key driver in the adoption of new technologies across the business environment Hosted technologies are an inevitable step towards supporting the trend towards mobile and remote working. It’s essential that UK businesses have the technology in place to enable this new way of working – and the Business Grade connectivity necessary to support it Hosted solutions should be seen as an opportunity to overcome stagnation and develop and implement a new IT and telecoms strategy that works for you. So, how do you ensure you’ve got the connectivity in place to support it?
OPEX v CAPEX – easier to plan and budget forLower TCO – minimal capital outlay – better cost controlInnovation has been staid for too long – need for investment (under-investment impacting on business performance)Better marginsHosted solutions provide a tangible impact on cost reduction, helping to present a compelling business case Financial Advantages There are several factors driving the adoption of hosted solutions. The first is the ‘pay-by-the-drink’ financial model that allows business of all sizes to move away from high frontend expenditures in favour of a more manageable operational expenditure approach. Small and mid-size companies typically do not have the ready access to cash to make the necessary capital expenditures for expensive new premise equipment. As a result, making the shift from capital expenditures (CapEx) to operational expenditures (OpEx) is especially relevant for these firms. Additionally, the pay-as-you-go model also simplifies overall cost management and business planning, making it more favourable than the CapEx model. From a customer perspective, the low upfront investment, instant access to cutting-edge technology and rapid results make the model difficult to ignore. The real enabler of the low cost model is, surprisingly, a technical one; leveraging multi-tenancy architecture. End-users, referred to as tenants, share server capacity in a partitioned environment. This allows the hosted provider to pass on cost savings from the economies of scale realized through the use of shared resources.Expanding operations and adding agents can be accomplished easily and cost-effectively using the hosted model. A major benefit of the hosted model is the ability to rapidly scale either up or down to meet business demands due to business growth, unexpected and/or fluctuating call volume from seasonality, new product introduction, sales promotions, etc. With the hosted model, organizations can purchase technology ‘on-demand’ to meet their average requirements and avoid over-provisioning to handle peak periods. Outbound marketing campaigns can thus be tailored in the same fashion. In this way, hosted allows for business growth without disrupting or changing the infrastructure. Reductions in upfront capital expenditures and associated lower total cost of ownership (TCO) are key drivers in this market. In this way, hosted contact centre solutions continue to offer an attractive and cost-effective alternative to premise-based solutions.
Balancing the demands of 21stcentury ICT and challenging budgets
Agenda• Welcome & introductions Rob Buckton• 4 Steps to reducing costs & maximising efficiencies with Andy Lockwood Next Generation Technology• Why Business Grade connectivity from TTB is the key to Warren Potts driving innovation whilst maximising ROI?• Break for refreshments All• How to deliver real business savings by building Hosted Jon Nowell Services in to your IT strategy? Dave Mullender• ‘Ask the experts’ panel discussion All• Networking/demo stands All• Tour of venue All
4 Steps to reducing costs & maximisingefficiencies with Next GenerationTechnologyAndy Lockwood
Consumerisation of IT • Users now in control • Device is king – BYOD • Mobility essential and growing • Rise in new media
Business requirements are changing… Cost of Complexity of Demands from Customer maintaining information users to interaction legacy being shared support new with infrastructure services & businesses is devices changing quickly Demand for increasingly cost-effective & reliable (often more complex) Business Grade ICT solutions 5
Market Trends Meta-trend: Businesses need more Technological advancement Economic & technology efficient operating models fuels disruptive change virtuous change cycle Next Generation IP networks will drive 4 stages of market transformationUtility data - Affordable, hi-speed, everywhere VoIP - Voice and data convergence• Broadband penetration – evolving to FTTC? • Drives network consolidation/convergence• Migration to higher speed ethernet • Convergence already in the LAN (IP-PBX)• All-IP networks support data convergence • Convergence beginning in the WAN (SIP) (e.g. integration of b’band, FTTC, ethernet) • Possibly the next major market disruptionCloud - IT & Telecoms Convergence Mobility - Fixed and Mobile Convergence• Cloud now practical due to “utility” networks • Convergence exists in places at CPE level –• Virtual computing & mobility drives cloud wireless computing, PBX mobile clients• CPE is migrating to the network; drives solution & • BYOD Smart-phone user “rebellion” - may also support simplification & cost red. ultimately drive FMS & IP replacement of TDM
Four Steps to operational & cost efficiency Mobilise your workforce with UC&C tools on wireless devices - Improve operational efficiency TRANSFORM ICT systems using Cloud and hosted technologies. - Better ICT for less CONVERGE voice, data & internet infrastructure & services. - Easier to use and support MIGRATE to a Business Grade Next Generation Network. - More infrastructure for less 7
Product StrategyLeveraging the Next Generation Network Next Generation Product Developmentto Create Converged Solutions Wireless & Mobile Services Data Centre & Hosted Services Next Generation Voice Services & Network Applications Data Connectivity & Networking 2010 2012 2014 8
Next Generation Network LLU exchange • UK’s largest multi‐service NGN Nodes – 2500+ Broadband exchanges 20Gbps rings 800Gbps rings – 2000+ Ethernet & EFM exchanges 1.6Tbps rings • All-IP core network – Scalable, reliable flexible – Deeply interconnected • Standards-based open platform – Supports and respects multiple different services • UK’s leading VoIP network – 1.6 Bn VOIP mins/m Next Generation Network 9
Solutions Overview Voice Network Services Device Management WLR, CPS, inbound, SIP WiFi Voice Apps Devices & Solutions IVR, Call Recording Mobile PBX & UC UC Integration Multi vendor Airtime Devices Next Generation Network Data Centre Connectivity Connectivity EFM/Ethernet Hosting & Co-Lo Broadband Hosted Services Data Networking Hosted UC Interconnects, IPVPN Hosted Contact Centre Managed Services Virtualisation solutions Routers, Firewalls, security 10
The way UK businesses work is changing.Why Business Grade connectivity fromTTB is the key to driving innovation whilstmaximising ROI?Warren Potts
Are you gold plating your network?• There’s no need to!• £££ Future-proofing with Business Grade solutions Grow your network with your business needs Simple and transparent pricing structure Reduced management time
94% of respondents in a recent Vanson Bourne study said that technology should provide businesses with notable benefits, including:• reductions in IT maintenance costs, IT spending and operational costs• and improvements in process efficiency within business
Business Grade delivers real £ value High reliability and resiliency – business continuity (no costly downtime) Improve efficiencies and boost productivity and profitability Scalable bandwidth - grow your connectivity in line with your business Relevant now and adaptable into the future Transparent pricing structure - choose a service and price point that best suits your unique needs TalkTalk Business’ Next Generation Network has the reach (90%+ UK coverage) and technology to deliver affordable connectivity
The TalkTalk network The largest Next Generation LLU exchange Footprint in the UK market Planned LLU exchange Nodes 20Gbps rings• 2,600+ exchanges unbundled 800Gbps rings for SMPF and MPF 1.6Tbps rings• 2,198 on net Exchanges enabled for Fibre Ethernet, with access to 000’s more exchanges if required• 1,943 local exchanges for EFM• 750 FTTC enabled exchanges• Continue to increase our reach throughout 2012, to 2,700 on-net exchanges by end 2012
Our network is your advantage LLU Unbundled Exchanges • The largest UK NGN – More reach than any other C&W 936 network – Unique in having both SMPF BT (21CN) 2262 (broadband-only) & MPF (line & O2 1265 broadband) in every PoP – Core network ensures speed and Easynet 1949 reliability TalkTalk 2565 148 Ethernet/EFM PoPs BT Ethernet 1041 0 500 1000 1500 2000 2500 3000 2010 2012 BT EFM 721• With the most products TalkTalk Ethernet 1943 TalkTalk EFM – ADSL2+, Annex M, Fibre broadband – Ethernet, EFM, IPVPN TalkTalk EFM 2198 TalkTalk Ethernet – SIP, TDM, inbound & voice apps 0 1000 2000
Ethernet Network LLU exchange• Potential to use 2000+ Planned LLU exchange Local Exchanges today for Nodes 20Gbps rings both Ethernet and EFM 800Gbps rings 1.6Tbps rings• Supports speeds from 2Mbps to 1Gbps• High availability, high speed symmetric business grade services• High SLA characteristics
Data connectivity product range TalkTalk Business TalkTalk Business Broadband Ethernet Asymmetric, asynchronous, Symmetric, synchronous, Contended, non-business non-contended, business-grade SLAs, <2Meg upstream SLAs, high speeds ADSL2+ Fibre to the 10 Meg 100 Meg Gig EFM MPF & SMPF Annex M cabinet Ethernet Ethernet Ethernet
EFM Product Overview TalkTalk EFM is an efficient use of existing, proven infrastructure. It uses multiple bonded copper pairs to deliver an Ethernet service.
FTTC Product Overview • Mini DSLAMs are installed near to or into existing street cabinets • Fibre connects new DSLAM cabinet to the exchange • Voice and data transmit over copper to the cabinet • Data travels over Fibre to the exchange – voice travels over copper • Increased possible speeds as DSLAM is closer to CPE • Reduced susceptibility to electrical interference
Managed MPLS IPVPNEthernet, EFM and Broadband delivered as part of our Managed IPVPNDiversity may be selected even on Broadband
Managed MPLS IPVPN - Delivery• Pre-Sales Network Design Based on site level requirements (Bandwidth, resiliency, strategy, value) Review of traffic quality requirements Opportunity to incorporate other TalkTalk products Supply and maintenance of CPE Engineer installs of CPE Access to Hosting, Unified Comms• Design of Provide/Migration Strategy from current to new Customer Resources and business schedules Maximising uptime if migrating from alternate solution• Prince 2 managed delivery process
Managed MPLS IPVPN - Monitoring 24 x 7 access to TalkTalkComprehensive “live” end customer monitoring
TalkTalk Business summary• Largest Next Generation Network in the UK• Fullest range of connectivity products, ADSL, EFM, FTTC, Ethernet, IPVPN• The perfect base for private, public and hybrid cloud servicesAll of which means, the best opportunity to drive innovation whilst maximising ROI
How to deliver real business savings bybuilding Hosted services in to your ITstrategy?Jon NowellDave Mullender
Drivers to hosted solutions• Continued pressures on Capex investment• Business demand for Adaptability & Responsiveness• Scalable cost model without step-changes• Shift in usage demands with Remote users and smartphone technology
Concerns• Lack of Business Grade SLA’s• Multiple providers involved• One Size fits All• Self-Serve/Self-Design mentality• Lack of a B2B relationship• Business Grade services for Business• Consumer Grade services for Consumer
A TalkTalk Hosted Solution Apps & Services Support Hosting (data centre) Network
The Datacentre Component Apps & Services Support Hosting(data centre) Network
Scalability through Campus design• 14 Hectares of space• 114MVA of power available• Capacity for 7000 racks over 5 buildings• 4 Tbits/second of configurable connectivity over multiple diverse fibre connections
Power Efficiency• Unique cooling design dramatically reduces environmental impact• 99% of the year cooling is provided by fresh air• Wastes 80% less power than industry average• Reduced power = Lower opex costs
Business Grade Datacentre• Replicate your DataRoom in the cloud – Scalable options from 1 server to 100 racks – Dual Network Infrastructure – Dual Power Infrastructure – Fully Remotely manageable power – Remote KVM options – On-Site Hands and Eyes 24x7x365
How do we build a Hosted Solution? Apps & Services Support Hosting (data centre) Network
Is Hosted Voice for you ? Frost & Sullivan, Premise v Hosted Report (2011)1. Cost savings with the hosted model increases with the size of theorganization2. Cost savings with the hosted model increases as more applications aredelivered as a hosted service
Hosted applications - Principles Built on the core Network and Data Centre Business Grade Security | Performance Transform: Cloud UC service Integration | Flexibility Fast deployment Resilient service Technology upgrades included Lower TCO & Maximise Capex
Hosted PortfolioHosted Unified Communications Dedicated Instance per customer Managed Service with Integrated SIP Trunk connectivity Enterprise Feature setHosted Contact Centre Smooth and simple caller experience with future features. Skills-based routing & real time monitoring. Flexible control of multi-site agents and remote workers.Hosted Call Recording The only cloud based call recording solution that meets the PCI DSS standard Calls automatically recorded as they transit the network Simple but flexible - Recordings stored centrally - Secure retrieval interface
What it means in practiceComponents working togetherIntegrated ordering, provisioning and supportEnd-to-end service and SLAs Application / Service Ordering Support Data Centre / Hosting Network Connectivity
Hosted delivers real business value Capex and Opex efficiencies Hosted UC Retain control & Flexibility No compromise on quality Its not just the Hosted application Business Grade Connectivity Hosted Business Grade DatacentresHosted Call Contact Business Grade SupportRecording Centre Business Grade SLA’s Hosted The benefits can be clear Datacentre - even in the Cloud