: E-government Challenges.
: Tahseen ullah.
: One (01)
What is E-government?
E-government in (short for electronic government and also say as e-government or digital government
or online government or connected government) generally involves using ICTs to transform both backend and front-end governments processes and provide services, information and knowledge to all
government customers, that is the public, businesses, government employees and other government
E-government uses a range of information, such as the wide area networks, internet, and mobiles
computing, to transform government operations to order to improve effectiveness, efficiency, services
delivery and to promote democracy.
History of E-government.
Important of E-government.
Modes of ServicesDelivery.
Advantages of E-government.
Disadvantages of E-government.
E-government in Pakistan.
Challenges of E-government in E-G Pakistan.
Table of Challenges in Pakistan E-G.
Practical study of organization.
*History of E-Government*
The ward of E-Government was use in late 1990s .The history is older than that. The use of Egovernment start when the use of computer starts in governance .E-government was well established in
20th century and use in providing services to public.
Even by around 1990, there were more than 1 million computers in use across the US federal
government but The term ‘electronic government’ seems to have first come to prominence when used
in the 1993 U.S. National Performance Review, whereas ‘e-government’ seems to have first come to
prominence in 1997.
3. Important of E-government:
The adoption and use of the E-government strategy has significant benefits for the government in the
delivery of more effective and efficient information and services to the all our country customers of the
The following are the benefits of the e-government.
Simplifying delivery of services to citizens.
Minimizing the government bureaucracy.
Increased empowerment of citizens and businesses through access to information, knowledge
Improved interactions among government units and with business, industry and citizens.
More efficient government management.
Improved productivity (and efficiency) of government agencies.
Making it possible for citizens, businesses, other levels of government and government
employees to easily find information and get service from the government and government
Keep the online records of the all country.
Improved quality of life for disadvantaged communities.
Broadened public participation.
* E-government chart *
4. * Modes of Services Delivery*
Government to Citizens (G2C)
E.g. Birth certificates, Passports, home tax, etc.
Government to Business (G2B)
E.g. E-customs, paperless trade
Government to Employees (G2E)
E.g. Payroll, paying tax, and e-learning
Government to Government (G2G)
E.g. information sharing
Advantages of E-government:
What the government is working on as well as the policies they are trying to implement.
Due to governments web presence citizens can easily know about projects, plans, and
Greater citizen participation in government’s policy and decision making.
E.g. through e-voting, chat rooms, emails etc.
Anywhere any time services.
Reduction in physical contacts no need to travel to govt. office.
Speed and efficiency:
Improved accounting and record keeping through computerization, and information and
forms can be easily accessed, updated, and modified resulting greater speed and
Reliability & Trust:
No Reliability of information on the web said.
Hidden agendas of government that could influence and bias public opinions.
Surveillance & Privacy:
More and more information with governments about citizens.
When the government has easy access to more information on its citizens, personal
privacy is lost.
False sense of transparency and accountability:
E-government system maintained by the governments themselves.
Information can be added or removed from the public eye. (Security problems).
Very few organizations monitor and provide accountability for these modifications.
1) E-government five challenges for management.
(kimviborg Andersen -------- 2006).
2) E-government services in pakistan
( haroonshahzad and waqasyounas ----------- 2007).
3) Report to congress on the benefits of the-government initiatives fiscal year 2010
(Executive office of president of the united states).
4) E-government in public sector .
A case study if Pakistan.
(Nasimqaisar and Hafiz ali khan--------- September 2010).
6. *E-Government in Pakistan*
E-government in Pakistan was established on October 2002 in Pakistan.
E-Government as using the internet and the world-wide-web for delivering government information and
services to citizens, business and other government agencies.
The following objects of the E-government Pakistan.
Online admission for hujjaj.
Online booking for tickets.
Online businesses for (products, or services, shears and securities).
Online Salary Disbursement through ATM.
Online training Programs and classes.
Online pay the utility bills.
Online pay taxes.
And keep the online records of the all country.
Cost reduction and efficiency gains.
Quality of service delivery to businesses and customers.
Increase the capacity of government.
Network and community creation.
Improve the quality of decision making.
Promote use of ICT in other sectors of the society.
“Challenges of E-government in Pakistan E-government”
CHALLENGES OF E-GOVERNMET IMPLEMENTATION IN PAKISTAN:
There are several challenges and barriers that can delay progress of e-government implementation. The
variety and complexity of e-government initiatives implies the existence of a wide range of challenges
and barriers to its implementation and management. This section, will briefly introduce the most
important and common challenges and barriers based on literature review as shown in Table.
7. Pakistan E-Government Challenges Table
Top management support resistance to change to electronic
Lack of qualified.
Personal and training.
(Unstable government policies )
8. *Practical study of organization*
PAKISTAN TELECOMMUNICATION AUTHORITY
Pakistan Telecommunication Authority (PTA) is Pakistani government agency responsible for the
establishment, operation and maintenance of telecommunications in Pakistan.
The Pakistan Telecommunication Ordinance 1994, established the primary regulatory framework for the
telecommunication industry including the establishment of an authority. Under Telecom Reorganization
Act 1996, Pakistan Telecommunication Authority (PTA) was established in January 1997 to regulate the
establishment, operation and maintenance of telecommunication systems, and the provision of telecom
To regulate the establishment, operation and maintenance of telecommunication systems and
provision of telecommunication services in Pakistan.
To receive of applications for the use of radio-frequency .
To promote and protect the interests of users of telecommunication services in Pakistan.
To promote the availability of a wide range of high quality, efficient, cost effective and
competitive telecommunication services throughout Pakistan.
To promote rapid modernization of telecommunication systems and telecommunication
Pakistan telecommunication authority is a regulatory body responsible for monitoring the
telecommunication business in Pakistan. It frames rules and regulation for private telecom
companies such as
• mobile phone companies,
• internet service providers,
• Paging companies and pay card phone companies.
It also issues licenses to the new companies in entering to this business.
Lake of Qualified staff.
Lake of to using the modern digital divides.
Political issues(Unstable government policies)
The means of E-government is the Using of technologies to facilitate the operation of the government and
delivering government information and services to the citizens.
Electronic government or e-government (from consumer’s point of view) is defined as the practice of public service
provisioning to citizens, businesses, and other government agencies where government services can be accessed
Telephone and Personal