A lucid case study

1. 1
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With Mobileiron, J.B. Hunt Drives
Towards A “Go-Anywhere” Workforce
J.B. Hunt Transport, Inc. (J.B. Hunt), one of the largest transportation logistics companies in
North America, provides safe and reliable transportation services to a diverse group of
customers throughout the continental United States, Canada, and Mexico. Its customer list
includes many of its fellow Fortune 500 companies. Using an integrated, multimodal
approach, J.B. Hunt offers capacity-oriented solutions focused on delivering customer value
and industry-leading service. Founded in 1961, J.B. Hunt reported revenues of $5 billion in
2012.
In need of a way to help employees become productive in new locations, J.B. Hunt worked
with AT&T to implement a MobileIron enterprise mobility management (EMM) platform. J.B.
Hunt uses MobileIron to efficiently open new office locations, track and secure employee-owned
iPhones, manage its unique corporate airtime policies, prevent costly overages, and
catch potential security risks before they become costly problems.
CUSTOMER NEEDS DEMAND SPEEDY RESPONSES
J.B. Hunt is more than a trucking company – much more. The multimodal transportation
provider prides itself on delivering solutions customized to the needs of each customer. This
may entail sending an installation specialist to deliver and install a washing machine at a
consumer’s house, or picking up, sanitizing, and returning medical equipment to a hospital.
To meet the needs of a diverse customer base across North America, J.B. Hunt relies on a
highly mobile workforce. And when business opportunities arise in new locations, the
company must be able to deploy drivers and other professionals quickly. That’s why J.B.
Hunt’s mobile technology strategy is central to its business.
In the past, the company had to wait until landlines and data circuits were set up before
opening a new location – a process that was taking an average of 35 business days. Hoping
to establish new locations in a matter of hours rather than weeks, J.B. Hunt began exploring
ways to deploy iPhones and wireless data devices as “instant” handheld terminals – and
needed a way to secure and manage the iPhones.
“We were already familiar with BlackBerry and the BlackBerry Enterprise Server,” says
Brandon Stanley, Director of Information Services. “Our goal was to find a solution that would
let us control security policies and push data in a similar way on the iOS platform.”
MOBILE DEVICES BECOME MOBILE OFFICES
Seeking a way to get new locations up and running quickly without jeopardizing company
data, J.B. Hunt examined Gartner’s list of mobile device management (MDM) vendors and
requested proposals from the strongest candidates. After several months of technical
assessment, in which J.B. Hunt also evaluated AirWatch, Good Technology, and Zenprise,
the company selected MobileIron and chose AT&T as its implementation and technical
support partner.
“Considering many of our employees were just getting their first smartphones, we needed an
EMM solution that would make it as easy as possible for them to register devices and for us
INDUSTRY: Transportation
Products
• MobileIron iOS Management
Key Benefits
• Open new office locations
efficiently—rather than waiting
weeks for phone and broadband to
be set up
• Earn greater volume discounts from
wireless carriers by allowing
employees to use a single device for
business and personal use
• Prevent costly international roaming
charges
• Get instant notification of emerging
security threats
Why MobileIron?
• Ability to manage profiles and
control policies from one dashboard
• Intuitive interface for administrators
to deploy devices
• Easy device registration process for
end users
• Ability to wipe corporate data while
leaving personal data intact
• Works well with the company’s
payroll deduction process for
employee-purchased device

2. to manage them,” Stanley explains. “MobileIron provides ease of use without compromising
security.”
With MobileIron, J.B. Hunt can now establish new locations as swiftly as customer needs
dictate, rather than waiting weeks for technology infrastructure to be established. “Instead of
talking about technology delays, we can quickly set up and go live before business
opportunities slip away,” says Stanley.
WITH DEVICES SECURED, COMPANY FOCUSES ON WIRELESS
SAVINGS
Today, J.B. Hunt manages more than 1,200 iPhones and dozens of iPads on the MobileIron
platform. Employees typically purchase their own devices, register them through MobileIron,
and then enjoy the flexibility to use their monthly minutes for business or personal use. If they
exceed their minute allotment, they can simply pay for additional minutes through payroll
deduction. By implementing and managing this unique policy through MobileIron, J.B. Hunt
has gained greater control over its mobile expenses.
“We figured out we’d be able to earn greater volume discounts from our wireless carriers by
letting employees use a single phone for business and personal use and doing it all through
our corporate wireless plan,” explains Joey Jones, Telecommunications Manager. “MobileIron
enables us to create and manage security policies that support this strategy, and it fits right
into our payroll deduction process.”
When J.B. Hunt employees travel abroad, MobileIron helps the company avoid hefty wireless
fees. As soon as an employee gets off a plane in another country, J.B. Hunt’s
telecommunications staff receives an alert in MobileIron to open an international rate plan.
“In the past, we’ve seen employees rack up significant international roaming charges on a
single device,” recalls Robert Auten, Senior Client Engineer. “With MobileIron, we’ve
eliminated that risk because we can immediately get in touch with the employee and enroll
them in a plan that will save us money.”
MobileIron also keeps J.B. Hunt informed of emerging security threats. If an employee device
is lost or stolen, J.B. Hunt’s security department can use MobileIron to track the device,
increasing the chances of a successful recovery. When an employee leaves the company,
J.B. Hunt can remotely wipe corporate data while leaving the employee’s personal data and
photos intact. And if an employee attempts to jailbreak a device, J.B. Hunt can take
immediate action.
LOCAL TECHNOLOGY PARTNER HELPS INCREASE ROI
As an integral part of its enterprise mobility strategy, J.B. Hunt seeks to deploy productivity
apps to its workforce. Now that the company has embraced the iOS platform on MobileIron, it
lets employees access apps securely through the native VPN On Demand functionality on
their iPhones.
“AT&T has always delivered outstanding customer support around our MobileIron
implementation,” says Stanley. “It’s nice having a familiar face down the street who can stop
in here and work to get the most out of our system. They also know how to connect us with
MobileIron experts who can answer specific questions, which is a huge plus.”
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“Instead of talking about
technology delays, we
can quickly set up and go
live before business
opportunities slip away.”
Brandon Stanley
Director of Information Services
MobileIron at Work
MobileIron iOS Management makes it
easy for J.B. Hunt’s telecommunications
staff to deploy, manage, and monitor
hundreds of iPhones and iPads around
the globe.
When an employee is about to incur
costly overages or has violated a security
policy, the telecom staff instantly receives
notification and can take immediate
corrective action.
How to get started
Our team of Mobile Device Management
experts will work with you to understand
your unique data security requirements
and priorities, and introduce you to our
industry best practices. Contact
MobileIron to get started at
+1. 650.919.8103 or email
info@mobileiron.com.