Presentations and documents tagged “service management”
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Seminario sobre Gestión de Servicios de TI V1.2
from excelza, posted 1 week ago in Technology, Business & Mgmt. 20 views
Procesos de negocio complejos y cambiantes, tiempos acelerados y un mercado global imponen requerimientos exigentes en relación al valor de los servicios informáticos. Hoy en día más que nunca el negocio depende de la tecnología, que se ha ...
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Data Analysis In Service Research2009 11 12
from kaiwu, posted 3 weeks ago in Education. 68 views
服务管理课程讲座
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Convergence In Network And Service Management (...
from malgorzatasiwiec, posted 1 month ago in Technology. 101 views
The competitive market of telecommunications nowadays encourages operators to look for different sources of revenue and cost optimization. It happens that fixed operators, in order to offer mobile services, establish separate companies with...
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Self Tuning OSS (white paper)
from malgorzatasiwiec, posted 1 month ago in Technology. 49 views
The article describes the concept of the OSS system which should not only promise to add value to CSP but also contain self-assessment and self-tuning mechanisms which can measure the system performance in business oriented KPIs and improve...
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INSPIREREND EN GOED OPDRACHTGEVERSCHAP
from ISESnl, posted 1 month ago in Education, Business & Mgmt. 52 views
INSPIREREND EN GOED OPDRACHTGEVERSCHAP
BINNEN IT SERVICE MANAGEMENT……………………
KAN DAT WEL???
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Slideshare Placeholder
from RiverMuse, posted 2 months ago in Technology. 51 views
This is only a placeholder - RiverMuse corporate content will follow shortly
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Investment Bank - Viewing M&A Advisory from the...
from sarangbhutada, posted 3 months ago in Business & Mgmt, Finance. 333 views
sarang.bhutada@gmail.com - A view on investment banking - M&A Advisory - operations from the services
management perspective. Uses a DEA (Data Envelopment Analysis) and an AHP
Model to arrive at some conclusions. Contact for
further det...
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Service Management 2009
from FreeformDynamics, posted 3 months ago in Technology, Business & Mgmt. 463 views
Slide deck highlighting the reasons for IT organisations to undertake a "Service Management" approach to providing their customers / users with IT services.
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ITIL version 2: Foundation Training
from jogemwind, posted 7 months ago in Business & Mgmt. 231 views
Slideset for ITIL Foundation Training
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Training on social bookmarking in ibm.com
from TiffanyWinman, posted 8 months ago in How-to & DIY, Technology. 1609 views
This presentation gives an overview of social bookmarking features available from ibm.com today and provides training on how to use Dogear to share your own bookmarks with communities on ibm.com.
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Applying Lean Principles to ITIL Event Manageme...
from Infosys, posted 2 years ago in Technology, Business & Mgmt. 5321 views
Applying Lean principles to ITIL event management to reduce waste in IT service management. Presentation at itSMF UK Conference, November 2008
Presentation available for download on Infosys.com - www.infosys.com/IT-services/infrastructur...
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Ignite Your Configuration Engines
from Infosys, posted 2 years ago in Business & Mgmt. 1251 views
Organizations have struggled to establish configuration management capabilities and implement a CMDB. Extended time, effort and cost, the inability to demonstrate “quick wins”, data quality management issues, confusion over asset versus con...
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Gestire la Variabilità
from antot, posted 3 years ago in Business & Mgmt. 3821 views
4 strategie di base per gestire la variabilità nel settore dei servizi e risolvere il contrasto tra efficienza e qualità. Tratto dalla ricerca di Frances X Frei - Harvard Business School
