Presentations and documents tagged “service-management”
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Training on social bookmarking in ibm.com
from TiffanyWinman, posted 2 months ago in How-to & DIY, Technology. 690 views
This presentation gives an overview of social bookmarking features available from ibm.com today and provides training on how to use Dogear to share your own bookmarks with communities on ibm.com.
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Applying Lean Principles to ITIL Event Manageme...
from Infosys, posted 7 months ago in Technology, Business & Mgmt. 2648 views
Applying Lean principles to ITIL event management to reduce waste in IT service management. Presentation at itSMF UK Conference, November 2008
Presentation available for download on Infosys.com - www.infosys.com/IT-services/infrastructur...
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Ignite Your Configuration Engines
from Infosys, posted 11 months ago in Business & Mgmt. 860 views
Organizations have struggled to establish configuration management capabilities and implement a CMDB. Extended time, effort and cost, the inability to demonstrate “quick wins”, data quality management issues, confusion over asset versus con...
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Gestire la Variabilità
from antot, posted 3 years ago in Business & Mgmt. 3298 views
4 strategie di base per gestire la variabilità nel settore dei servizi e risolvere il contrasto tra efficienza e qualità. Tratto dalla ricerca di Frances X Frei - Harvard Business School
