Presentations and documents tagged “service management”
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INSPIREREND EN GOED OPDRACHTGEVERSCHAP
from ISESnl, posted 3 days ago in Education, Business & Mgmt. 24 views
INSPIREREND EN GOED OPDRACHTGEVERSCHAP
BINNEN IT SERVICE MANAGEMENT……………………
KAN DAT WEL???
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Slideshare Placeholder
from RiverMuse, posted 4 weeks ago in Technology. 26 views
This is only a placeholder - RiverMuse corporate content will follow shortly
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Investment Bank - Viewing M&A Advisory from the...
from sarangbhutada, posted 1 month ago in Business & Mgmt, Finance. 193 views
sarang.bhutada@gmail.com - A view on investment banking - M&A Advisory - operations from the services
management perspective. Uses a DEA (Data Envelopment Analysis) and an AHP
Model to arrive at some conclusions. Contact for
further det...
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Service Management 2009
from FreeformDynamics, posted 2 months ago in Technology, Business & Mgmt. 291 views
Slide deck highlighting the reasons for IT organisations to undertake a "Service Management" approach to providing their customers / users with IT services.
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Training on social bookmarking in ibm.com
from TiffanyWinman, posted 6 months ago in How-to & DIY, Technology. 1356 views
This presentation gives an overview of social bookmarking features available from ibm.com today and provides training on how to use Dogear to share your own bookmarks with communities on ibm.com.
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Applying Lean Principles to ITIL Event Manageme...
from Infosys, posted 11 months ago in Technology, Business & Mgmt. 4613 views
Applying Lean principles to ITIL event management to reduce waste in IT service management. Presentation at itSMF UK Conference, November 2008
Presentation available for download on Infosys.com - www.infosys.com/IT-services/infrastructur...
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Ignite Your Configuration Engines
from Infosys, posted 2 years ago in Business & Mgmt. 1113 views
Organizations have struggled to establish configuration management capabilities and implement a CMDB. Extended time, effort and cost, the inability to demonstrate “quick wins”, data quality management issues, confusion over asset versus con...
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Gestire la Variabilità
from antot, posted 3 years ago in Business & Mgmt. 3660 views
4 strategie di base per gestire la variabilità nel settore dei servizi e risolvere il contrasto tra efficienza e qualità. Tratto dalla ricerca di Frances X Frei - Harvard Business School
