Presentations and documents tagged “ivr”
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3 Ways To Implement Analytics For Improving Cus...
from WNSGlobalService, posted 2 weeks ago in Business & Mgmt. 10 views
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Twentyseven Talks - Call Center Technology For ...
from twentysevencommunications, posted 4 weeks ago in Technology. 44 views
The call center is a critical touch point between you and your customers and has a significant impact on your company’s image and ability to retain customers. If you leave your call center strategy decisions to a technical team you could be...
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Virtual PBX - Pronexus Case Study
from Pronexus, posted 1 month ago in Technology, Business & Mgmt. 27 views
Onebox is the provider of outsourced telecommunication services, targeted at small companies. Using VBVoice, Onebox was able to develop these Virtual PBX and Unified Messaging applications quickly and efficiently.
Today, Onebox has more ...
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Healthcare Dictation Solution - Pronexus Case S...
from Pronexus, posted 1 month ago in Spiritual, Technology. 38 views
Scribe Healthcare Technologies was founded by a group of physicians who wanted to
develop an easily adopted web-based application that would solve the problem of
paperwork gridlock they were facing, that was detracting their ability to fo...
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Utilities IVR - Pronexus Case Study
from Pronexus, posted 1 month ago in Technology, Business & Mgmt. 38 views
Vocanta’s client, a large State Utility, is responsible for the reading, billing, credit card processing and collection of
approximately 13,000 service connections.
It also administers and coordinates utility status management reporting...
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Service Management Applications - Pronexus Case...
from Pronexus, posted 1 month ago in Sports, Business & Mgmt. 30 views
Mainstream Software Inc. is the developer and marketer of CrossForm, a service
management software that tracks work orders from inception to final resolution. It was looking to broaden product functionality and offer a fully integrated sol...
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Predictive Dialing - Pronexus Case Study
from Pronexus, posted 1 month ago in Technology, Business & Mgmt. 28 views
Internet Contact Systems was born out of a call center company's desire to reduce internal operating costs, especially as
new call centers were being opened in new locations. Using VBVoice, the company - Advanced Call Center Technologies
...
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‘EZ IVR’ Predictive Dialer - Pronexus Case Study
from Pronexus, posted 1 month ago in Technology, Business & Mgmt. 15 views
InTone Technologies specializes in providing the Call Center Industry with innovative telecommunication solutions, including
PBX platforms, Hosted Intelligent Dialers, EZ IVR solutions and WAN/LAN equipment sales & consultation.
Facing ...
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Custom IVR - Pronexus Case Study
from Pronexus, posted 1 month ago in Technology, Business & Mgmt. 26 views
Emerging Technologies is a leading provider of bilingual speech enabled IVR solutions to the Middle East and North Africa. Using Pronexus’ VBVoice product, the company designs, develops and deploys innovative, bilingual speech recognition s...
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Insurance Industry IVR - Pronexus Case Study
from Pronexus, posted 1 month ago in Technology, Finance. 12 views
During its anticipated transition to a stock company, Fidelity Mutual Life Insurance needed a solution to help it handle calls
from a new group of callers - its future stockholders. Using VBVoice, the company was able to quickly implement ...
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Maximize Project Success - Pronexus Case Study
from Pronexus, posted 1 month ago in Technology. 16 views
Automated Systems Research & Development wanted to create a telephony based version of its Internet solution for the
Libraries for the Blind and Physically Handicapped. Using VBVoice, ASRD created a speech-enabled application that allows u...
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Service Implementing HMP Speeds-Up Development ...
from Pronexus, posted 1 month ago in Technology, Business & Mgmt. 22 views
CabCall specializes in developing high-quality, dependable, booking and dispatching systems for taxi companies throughout
Australia, New Zealand, Ireland, UK, UAE and the US. Founded in 1995 CabCALL was initially installed at Regent Taxis ...
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Call Routing - Pronexus Case Study
from Pronexus, posted 1 month ago in Technology, Business & Mgmt. 13 views
Facing tough competition, AdGeo wanted to differentiate from large carriers by offering
customized solutions. However, customization meant long development times. VBVoice was the answer! This rapid development toolkit from Pronexus enabled...
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Auto Data Collection - Pronexus Case Study
from Pronexus, posted 1 month ago in Technology. 45 views
X-Net solutions specializes in delivering high quality, dependable data capture solutions ranging from complete end-to-end services to specific targeted services. Using VBVoice, the company was able to develop this unique
data acquisition ...
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Ease of Implementation - Pronexus Case Study
from Pronexus, posted 1 month ago in Technology, Business & Mgmt. 24 views
Acclamation Systems, the provider of LuminX employee benefits administration software, wanted to create an add-on
telephony module that would allow callers to retrieve benefits and claim information without requiring agent intervention.
A...
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Sibilo Contact Center Centre De Contact Multica...
from Appline, posted 1 month ago in Technology. 44 views
Sibilo Contact Center solution de centre de contacts multicanal : Relation Client Unifiée
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Business Freedom
from freedomtelework1, posted 1 month ago in Business & Mgmt, Technology. 25 views
Businesses are constantly looking for freedom, whether it be in areas of finance, employment or anything else, businesses want to have the ability to make decisions easily and comfortably. Freedom TeleWork, a southern Florida based telecomm...
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LBi Speech Rec and IVR Solutions
from richardteed, posted 1 month ago in Technology, Business & Mgmt. 30 views
LBi's IVR and Speech Recognition Solutions
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Bringing Interaction and Engagement to Digital ...
from tomazstolfa, posted 2 months ago in Technology, Travel. 368 views
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Turn your IVR into a CRM tool with SAS
from lnyxconsultancy, posted 2 months ago in Technology. 122 views
A thought through synthesis of SAS, SQL and basic AVAYA will allow for powerful and flexible call routing and CRM at a fraction of the cost of licensed systems.
I presented this concept at the SAS conference in October 2008.
