Presentations and documents tagged “itsm”
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Flow Options ITIL e o ITSM
from josephpita, posted 1 week ago in Business & Mgmt, Business & Mgmt. 31 views
Apresentação de meia hora sobre a importância do ITSM e dos processos ITIL que podem ajudar a gestão de serviços.
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Flow Options ITSM e LEAN ITSM
from josephpita, posted 2 weeks ago in Business & Mgmt, Business & Mgmt. 19 views
Nesta sessão de hora e meia, proponho a apresentação de uma ferramenta do Malcom Fry onde se aplica a metodologia LEAN ao ITSM.
Pelo caminho vamos passar pelos pontos chave da gestão de serviços de tecnologia de informação e vamos perceb...
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ITIL Connect October'09
from kunalsonawala, posted 3 weeks ago in Technology, Business & Mgmt. 190 views
As promised in September, we are back with the latest refreshing issue of ITIL Connect - ITIL Newsletter with the current topics surrounding the ITIL, IT Service Management (ITSM) and Business Service Management (BSM)
Current issue focuse...
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Current Challenges Of It Service Management In ...
from pethich, posted 4 weeks ago in Business & Mgmt. 97 views
Presentation on the CONFENIS 2009 conference, Győr, Hungary
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Introduction to Consulting-Portal and ITOptimizer
from wilbore, posted 4 weeks ago in Technology, Business & Mgmt. 28 views
This presentation introduces you to Consulting-Portal and ITOptimizer!
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BMC BSM Newsletter October 2009
from kunalsonawala, posted 1 month ago in Business & Mgmt. 252 views
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SMART SUPPORT / BPM Veranstaltung Berlin 2009 1...
from NETFOXag, posted 1 month ago in Business & Mgmt, Technology. 83 views
SMART SUPPORT Vortrag Praxis Teil :
"Im Einsatz als ITIL-konformes Servicemanagement-System"
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theGuard! und SMART SUPPORT / BPM Veranstaltung...
from NETFOXag, posted 1 month ago in Technology, Business & Mgmt. 67 views
SMART SUPPORT Praxisvortrag Teil 2
"Vorgangsbearbeitung einmal anders – einfach und kostengünstig durch Workflowmanagement"
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SMART SUPPORT / BPM Veranstaltung Berlin 2009 1...
from NETFOXag, posted 1 month ago in Technology. 55 views
1. Präsentation REALTECH
"Vom User Help Desk zum prozessorientierten
IT-Management"
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Compuware announces intent to acquire Gomez
from compuware, posted 1 month ago in Technology. 507 views
Compuware announces intent to sign Gomez to provide the industry's only unified Application Performance Management solution, spanning the Enterprise and Internet - http://www.compuware.com/gomez
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Evidently Fear is Not a Factor For You
from Tydak, posted 2 months ago in Technology, Business & Mgmt. 62 views
Presentation on how organizations can be more customer focused by integrating IT service management/ITIL solutions.
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21 Secrets of Self-Service IT Request Fulfillment
from newScale, posted 3 months ago in Technology. 342 views
This presentation was given at the itSMF Australia ‘Power On’ Conference in Sydney - 18 August 2009. For more information, contact newScale at www.newscale.com
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GLOPORE IMS ITSM Excellence
from gloporeims, posted 3 months ago in Business & Mgmt, Technology. 195 views
We help enterprices to achieve ITSM Excellence.
- Delivery quality IT Services
- Reduce TCO by 40-60%
- Focus on core business objectives
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GLOPORE IMS CTS Service Offerings
from gloporeims, posted 3 months ago in Business & Mgmt, Technology. 126 views
We enable enterprises to achieve IT Service Management Excellence through ITSM best practices. Explore how enterprises are achieving their core business objectives through ITSM Excellence.
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GLOPORE IMS RIMS Presentation
from gloporeims, posted 3 months ago in Business & Mgmt, Technology. 127 views
Explore how enterprises can reduce TCO of IT Infrastructure Management by 40-60%
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Distributed Autonomic Approach to IT Service Ma...
from yasir2000, posted 3 months ago in Technology, Business & Mgmt. 126 views
These slides exhibit a service oriented, autonomic (sensor, actuator) approach for modeling ITIL service management framework adopted by OGC, the approach claims more emphasis over computerizing based on autonomic computing certain processe...
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ITSM Qualification Schemes
from ana_meskovska, posted 4 months ago in Business & Mgmt, Technology. 209 views
This presentation is focused on ITSM qualifications and certification schemes.
Shows the difference between Certifications for Organizations (ISO 20000 Certification schemes) and Certifications for Professionals (ISO 20000 Qualifications, ...
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Experience from Implementation of ISO 20000
from ana_meskovska, posted 4 months ago in Business & Mgmt, Technology. 619 views
Practical experience from implementation of ISO 20000 that lead to successful certification.
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Intelli Quest Intro V1
from gmorrison, posted 5 months ago in Technology, Business & Mgmt. 141 views
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About IntelliQuest
from guestc924a4, posted 5 months ago in Technology, Business & Mgmt. 109 views
About IntelliQuest
