Presentations and documents tagged “itil-v3”
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Applying Lean Principles to ITIL Event Manageme...
from Infosys, posted 7 months ago in Technology, Business & Mgmt. 2648 views
Applying Lean principles to ITIL event management to reduce waste in IT service management. Presentation at itSMF UK Conference, November 2008
Presentation available for download on Infosys.com - www.infosys.com/IT-services/infrastructur...
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Ignite Your Configuration Engines
from Infosys, posted 11 months ago in Business & Mgmt. 860 views
Organizations have struggled to establish configuration management capabilities and implement a CMDB. Extended time, effort and cost, the inability to demonstrate “quick wins”, data quality management issues, confusion over asset versus con...
