Presentations and documents tagged “customer-service”
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How We Manage It: A Q&A Interview With a Wildly...
from getsatisfaction, posted 1 month ago in Technology, Business & Mgmt. 269 views
A conversation with Yola's Community Support Manager, Monique Viljoen-Platts. Learn about her secret sauce for creating and growing a vibrant and successful customer support community on Get Satisfaction.
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Social Media: Marketing the Millennial Way
from 30lines, posted 4 months ago in Business & Mgmt, Technology. 726 views
Mike Whaling of 30 Lines presents a case study about Urbane Apartments and their use of social media as a communication channel for marketing and customer service. Originally presented to the Minnesota Multi Housing Association on March 10,...
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2009-02-26-All-Staff-Customer-Service
from rapidcitylibrary, posted 4 months ago in Education. 174 views
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20 Reasons The Luxor Sucks
from davidberkowitz, posted 4 months ago in Travel. 2809 views
In January 2009, I did a horrible thing in Las Vegas: I stayed at the Luxor. This is my photo essay.
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Connect And Grow Your Business Online - January...
from 30lines, posted 5 months ago in Business & Mgmt. 320 views
Mike Whaling of 30 Lines presents several case studies focusing on companies like Comcast, Wine Library and Urbane Apartments that are using online tools to change the way they do business.
This was originally presented as part of a lunch...
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Shut up. Listen. Learn.
from scottgow, posted 8 months ago in Business & Mgmt, Technology. 1205 views
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Customer Service 2.0
from scottgow, posted 8 months ago in Business & Mgmt, Technology. 978 views
Is true customer focus achievable? What about Web 2.0, all hype, with little substance? In a virtual world of twitters, “zombie” attacks and “second lives”, most organizations concerned with the non-virtual world (i.e., the one with a botto...
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Customer Service is the New Marketing (Thor Mul...
from Startonomics, posted 9 months ago in Business & Mgmt. 4749 views
Presentation by Thor Muller, http://GetSatisfaction.com, on customer service as a great customer acquisition strategy.
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Zappos eDay Presentation
from krianbalma, posted 9 months ago in Business & Mgmt, Education. 2680 views
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Actual Call Center
from bmw53, posted 10 months ago in Technology. 526 views
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Customer Service Basics
from 76oranges, posted 2 years ago in Technology. 8249 views
A quick slideshow to enforce some of the basics of giving good customer service in a call center. I made a few modifications to it so I hope this one is better liked. :)
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The Long Wow
from brandonschauer, posted 2 years ago in Design, Business & Mgmt. 12313 views
This presentation lays out an experience-centric approach to fostering and creating loyalty by systematically impressing your customers again and again. The Long Wow challenges creators of customer experiences to plan across channels, time,...
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Leadership in Customer Service: Delivering on ...
from gridnev, posted 2 years ago in Business & Mgmt. 6382 views
Leadership in Customer Service:
Delivering on the Promise
Accenture
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(2) Espresso Shots of Business Wisdom
from BrandAutopsy, posted 2 years ago in Business & Mgmt. 12676 views
In episode #2 of ESPRESSO SHOTS OF BUSINESS WISDOM, I share a tid-bit on delivering great customer service.
For more business marketing advice, peruse my blog: brandautopsy.typepad.com. Or, visit my website to learn more about me ... www...
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How To Create Devoted Customers
from andyhanselman, posted 2 years ago in Business & Mgmt. 30653 views
A practical guide to creating competitive advantage and improving business performance. Forget customer customer satisfaction. Go for 'devotion'. Heres how....
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Managing Customer Service
from nusantara99, posted 3 years ago in Business & Mgmt. 43407 views
Execllent presentation slides on managing customer service: strategies and applicative skills
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RELANTIONSHIP MARKETING As A TOOL
from amarnath.krishnan, posted 3 years ago in Business & Mgmt. 2622 views
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RPL Netguides Training: Customer Service
from andreamercado, posted 3 years ago in Technology. 2764 views
The Netguides program at Reading Public Library trains high school students (we'll expand the program in the future!) to help patrons through one-on-one technology training sessions and assistance in computer classes. For more information,...
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CRM - Customer Relationship Management
from vinaya.hs, posted 3 years ago in Business & Mgmt. 31181 views
A presentation on CRM by Dr. Lakshmi Mohan
