Presentations and documents tagged “customer experience”
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Marketing Research Association Presentation
from kschulman14, posted 4 hours ago in Business & Mgmt. 32 views
Using Relationship Theory to Build a Better Model of Consumer Behavior. This includes real data and applications of the model from various industries - grocery, clothing retail, cable - as well as Relationship Investment Scores (RIS) for t...
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"Customer Experience" im Online Tourismus
from martin.schobert, posted 2 days ago in Travel, Technology. 145 views
Impulsvortrag bei Brennpunkt eTourismus eine Initiative der Fachhochschule Salzburg:
Zur möglichst breiten Sensibilisierung und zur Stärkung des Know-Hows und Wissen zum eTourismus, zur Vermittlung von best-practice-Beispielen und lernen...
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Big Idea - Beating Recession
from Kamraan, posted 2 days ago in Business & Mgmt, Technology. 27 views
NAother old presentation.
For script see http://kamraan.com
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Retain Customers
from Kamraan, posted 2 days ago in Business & Mgmt. 22 views
For script see http://kamraan.com
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What about you?
from colinsanders, posted 1 week ago in Business & Mgmt, Technology. 474 views
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WIm Rampen's Measurement Framework
from wimrampen, posted 2 weeks ago in Business & Mgmt, Technology. 70 views
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Customer Expectation Management
from tschurter, posted 3 weeks ago in Business & Mgmt. 116 views
Customer Expectation Management, the 21st Century Value Chain, and examples of companies that are leveraging the Value Chain for exemplar business success.
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Your Story Matters! Handout
from mikewittenstein, posted 3 weeks ago in Career, Business & Mgmt. 104 views
This is the take-away attendees at the Your Story Matters! event received.
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Your Story Matters!
from mikewittenstein, posted 3 weeks ago in Career, Business & Mgmt. 96 views
Mike Wittenstein, experience designer, offered this presentation to job seekers at Atlanta's First United Methodist Church on how to use Story to land a better job faster. The presentation was delivered on October 15th, 2009.
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Castrol BikeZone
from visheshnigam, posted 3 weeks ago in Automotive, Business & Mgmt. 100 views
This presentation tells how Castrol transformed a very mundane activity like bike servicing into something that bikers started to look forward to when visiting Castrol BikeZone.
Castrol simply figured out what a biker needs and delivered ...
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Holistic Customer Experience
from nickf, posted 1 month ago in Education. 694 views
Here are my slides from tonight's talk I gave at InfoCamp Seattle 2009. This session format was short presentation followed by open discussion with the audience. It was a general high-level overview of customer experience and how it correl...
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Adage.com - Financial Services
from jreckseidler, posted 1 month ago in Finance, Finance. 125 views
Great story from AdAge.com - Published October 5, 2009
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How to Improve Customer Retention by Building E...
from parature, posted 1 month ago in Business & Mgmt, Education. 472 views
In a recession customer retention is even more vital than usual. Companies are clamouring to increase revenue and save costs, but how can this be done?
Colin Shaw, International bestselling author and customer experience guru, will demo...
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How Zappos Built a Billion Dollar Company Throu...
from parature, posted 1 month ago in Business & Mgmt, Education. 320 views
Discover how customer phenom Zappos.com grew their gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service. Rob Siefker of the Zappos Customer Loyalty Team will discuss the Zappos c...
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The Role of Cloud Computing in Customer-Centric...
from RightNow, posted 1 month ago in Technology, Business & Mgmt. 103 views
Bob Thompson of CustomerThink speaks about delivering total customer value that drives genuinely loyal customer attitudes.
Laef Olson, RightNow's CIO, talks about the 10 things to ask your SaaS vendor before entering the cloud
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10 Things To Ask Your Saa S Vendor Before Ente...
from RightNow, posted 1 month ago in Technology, Business & Mgmt. 143 views
Learn how to translate rising consumer expectations into profit and growth plus how to gain a competitive edge with contact center software.
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Urja Overview Sept 2009
from UrjaInteractive, posted 1 month ago in Business & Mgmt. 38 views
Introduction to Urja Communications
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Urja Overview Sept 2009
from ranjeetnambiar, posted 1 month ago in Business & Mgmt. 62 views
Urja is a full service interactive marketing agency
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How to Tell Anyone Anything: Coaching Your Serv...
from parature, posted 2 months ago in Business & Mgmt, Education. 315 views
Those who manage people know that it is often challenging to provide ‘constructive criticism’ or feedback without causing their employees to become defensive. All too often human nature and an instinctive need to defend ourselves takes over...
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Ka-chunk! When customer experience design fails...
from joelflom, posted 2 months ago in Technology, Business & Mgmt. 1210 views
We’ve all heard it. Customer experience should encompass every aspect of a company’s offering and consistently engage a customer across all touch points. This utopian vision speaks to our souls and warms our empathetic hearts.
However, a...
