Presentations and documents tagged “crm 2.0”
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Social CRM - Concept, Benefits and Approach to ...
from fhcipriani, posted 2 years ago in Business & Mgmt, Technology. 9597 views
A call for reviewing current CRM Strategy, Processes and Mindset throughout companies
- Concept
- Comparison with traditional CRM
- Benefits
- Approach for adoption
- How to put it to work
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What The Hell Is Crm 2 2008
from pgreenbe, posted 2 years ago in Technology, Business & Mgmt. 3049 views
The first presentation anywhere on CRM 2.0 - its definition, its business & marketing model & case studies on what to do.
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Crm State Of The Market 2008 & Beyond
from pgreenbe, posted 2 years ago in Business & Mgmt. 4339 views
This is what CRM is looking like today as it morphs to CRM 2.0. Worth a look
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Del CRM 1.0 al CRM 2.0
from mmesoner, posted 2 years ago in Business & Mgmt. 1879 views
Presentación en Bilbao sobre CRM 2.0
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Web 2.0 should be part of your CRM
from jesus_hoyos, posted 3 years ago in Business & Mgmt. 1814 views
This presentation (presented at Ad-Tech Latino 2007) shows why customers are using Web 2.0 tools to communicate with others when companies are not really listening to them and how Web 2.0 should be part of your overall CRM strategy
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CRM + Web 2.0 = CRM 2.0
from jesus_hoyos, posted 3 years ago in Finance. 5488 views
Presentación de como la Web 2.0 debe ser otro canal de CRM en las estrategias multi-canal.
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CRM + WEB 2.0 = CRM 2.0
from customersforever, posted 3 years ago in Business & Mgmt. 7500 views
Nuevas tendencias en la relación con el cliente en el nuevo mundo de la Web 2.0
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Upgrading Your CRM Strategy with Blogs, Podcast...
from christophercarfi, posted 4 years ago in Finance. 5631 views
Presentation done in conjuction with the CRM Association (CRMA), adressing how blogs, podcasts, customer-generated content, and business social networking are affecting the customer relationship.
Agenda:
- Intro : Ho...
