Presentations and documents tagged “cem”
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Design de Serviços - Impactos da Era Digital.
from designdeservicos, posted 1 week ago in Design, Technology. 374 views
Apresentação para o Centro de Inovação e Criatividade da Miami-Ad School ESPM, sobre a relação da era digital com o Design de Serviços.
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Razorfish_FEED09_Webinar.pdf
from fred.zimny, posted 2 weeks ago in Technology. 50 views
FEED is Razorfish’s annual study charting how technology is changing the way consumers engage with brands. The report, and the blog, are written by Garrick Schmitt, Group Vice President, Experience Planning.
I love how Razorfish make...
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Modelo De Proceso
from grupoazul, posted 3 weeks ago in Education. 70 views
Ejemplo de buenas prácticas de Comunidades de Aprendizaje
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Estudio Aiarec 2009
from juancarlosfouz, posted 1 month ago in Business & Mgmt, Technology. 128 views
Estudio de IZO SYSTEM sobre Experiencia de Cliente y Social Media análisis en Latinoamérica presentado en el summit AIAREC 2009 por Juan Carlos Fouz.
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Dedicata report about four distinct types of co...
from fred.zimny, posted 1 month ago in Technology. 111 views
he Great Recession has redrawn the American consumer map into four groups: Steadfast Frugalists, Involuntary Penny-Pinchers, Pragmatic Spenders and Apathetic Materialists
CHATHAM, N.J., Nov. 4 /PRNewswire/ -- A key fact often ignored in ...
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E commerce summit Monaca: how FNAC operates
from fred.zimny, posted 1 month ago in Business & Mgmt. 137 views
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15 New Trends Driving Social Business
from wimrampen, posted 1 month ago in Business & Mgmt, Technology. 1066 views
15 New Trends Driving Social Business
A Tweet-Manifesto by Graham Hill on November 9 2009.
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Forrester: the state of retailing online (prese...
from fred.zimny, posted 1 month ago in Business & Mgmt, News & Politics. 941 views
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Tommy Hilfinger builds a true global brand
from fred.zimny, posted 1 month ago in Business & Mgmt, News & Politics. 333 views
From the 2009 Monaco session
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Bruce Temkin Customer experience and senior man...
from fred.zimny, posted 1 month ago in Business & Mgmt, Education. 143 views
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Organizaciones Que Aprenden Oa
from bemaguali, posted 1 month ago in Education. 135 views
oa
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My Gym Service Design Case
from designdeservicos, posted 1 month ago in Design, Health & Medicine. 605 views
Service Design project for the launch of the Microsoft Dynamics Platform for Health and Fitness Clubs: MyGym.
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Workshop de Design Thinking
from designdeservicos, posted 1 month ago in Business & Mgmt. 394 views
Design é mais do que criar objetos. Design é uma ferramenta estratégica para resolver problemas complicados.O Design Thinking é um método que quando aplicado corretamente abre novas linhas de pensamento e possibilita a criação de soluções d...
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My Gym Caso de Design De Servicos
from designdeservicos, posted 1 month ago in Design, Business & Mgmt. 455 views
Projeto de Design de Serviços para lançamento da plataforma MyGym do Microsoft Dynamics para Health & Fitness Clubs.
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Free chapter of J Bliss excellent book: I love ...
from fred.zimny, posted 1 month ago. 153 views
Jeanne Bliss is the author of Chief Customer Officer, having honed her own senior level ‘customer officer’ skills at Lands’ End, Microsoft, Mazda, Coldwell Bankers and Allstate. Her latest book looks at how to become a beloved company. At ...
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Free chaper Book J Bliss I love yoy more than m...
from guestaf93f5, posted 1 month ago in Business & Mgmt, Health & Medicine. 165 views
Jeanne Bliss is the author of Chief Customer Officer, having honed her own senior level ‘customer officer’ skills at Lands’ End, Microsoft, Mazda, Coldwell Bankers and Allstate. Her latest book looks at how to become a beloved company. At ...
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Design de Servicos IHRSA 2009
from designdeservicos, posted 1 month ago in Design, Business & Mgmt. 723 views
Nosso speech sobre Design de Serviços para empresários do setor de Fitness Clubs e Spas na 10a IHRSA Latin America - Terceiro maior evento do mundo para o setor e que conta com a presença total de mais de 30.000 pessoas oriundas de diversos...
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Customer Expectation Management
from tschurter, posted 2 months ago in Business & Mgmt. 358 views
Customer Expectation Management, the 21st Century Value Chain, and examples of companies that are leveraging the Value Chain for exemplar business success.
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Great Quotes From Twitter About Customer Experi...
from nino2002, posted 2 months ago in Business & Mgmt, Technology. 550 views
OK.. Part II of the Twitter #Quote tapping. This time a compilation of 10 classic quotes about customer experience management..
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Taking a True Measure of Customer Experience
from cognizant, posted 2 months ago in Business & Mgmt, Technology. 583 views
Institutionalizing the tracking of customer satisfaction helps cut to the heart of what truly makes customers happy and keeps them coming back for more.
