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Tharwat Abouraya, CTIE

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  • 1. Multinational travel strategist, geographer, negotiator, business builder
  • 2.
    • Certified Travel Industry Executive
    • Regional Director American Express Travel/Vice President Travel AAA Western and Central New York
    • Operations, P&L management, field marketing, front-line motivation and training, business building, change management, supplier negotiations
    • Multicultural sensitivity
    • 30 years travel industry experience
      • Domestic/international
      • Retail/wholesale
      • Leisure/corporate
      • Meeting management/corporate sales
      • Small agencies/multinational corporations
  • 3.
    • Proven record in transforming vision into reality
    • Solid understanding of diverse markets and corporate cultures
    • Strategic planning expertise and focused problem solver
  • 4.
    • Completed 55 consultations with corporate investment firms on GDS, airlines, TMCs, cruise ships, hotels, travel agencies, trends & issues, 2009/2010
    • 30 business travel articles in eZine.com
    • Disney Travel Agency of the Year, 2008
    • Travel Impressions Best of the Best (Sales), 2006-07-08
    • Disney Travel Agency of the year for Marketing, 2007
    • Trafalgar’s Six Continents of Sales Excellence Award for 2007
    • Holland America Cruise Lines, Centurion Award for 2006-07-08
    • Increased revenue by 18%/profit by 29% 2007 over 2006 (AAA)
    • Integrated $15M corporate travel agency into AAA Western & Central NY, 2006
    • Amex Leadership Award, 2000
  • 5.
    • Founder/President
    • Serving travel industry and corporate travel departments– coaching, marketing, interim executive, agency acquisition, performance/profit analysis, global business building, strategy development
    • Guided US- based company through consolidation with a single travel management company
    • Re-wrote IATA/UFTTA travel training modules for sales skills and customer service; revised marketing/travel management courses; created training certification programs via Webinar
  • 6.
    • Vice President of Travel (Club Officer and Executive Team member)
    • Implemented new telephone strategy connecting branches to call center, callers to specialists
    • Negotiated time share agreement with Disney Vacation Club
    • Re-organized leadership and shifted from service to sales/service organization
    • Launched full Corporate/Business Travel and Meeting Management Services.
    • Established business development team and employee performance goals linked to organization vision and strategy
  • 7.
    • Regional Director Consumer Travel (1990-2006)
    • Manager, American Express Travel Service Office (1988-1989)
    • Managed relationships with partners/clients; leveraged travel supplier co-op funds;
    • Doubled highly preferred vendor sales through employee training/motivation
    • Played integral role in financial success of meeting management, corporate, vacation, groups and incentive travel
    • Managed Corporate/Vacation Travel Call Centers/Meeting Planning
    • Generated 78% above budget in pre-tax income in 2002
    • Led change management to realize savings of $2.5M
    • Meticulously designed nationwide incentive plans aligned program with corporate strategic goals
    • Directed marketing campaigns in Eastern U.S.A.
    • Built my region to # 1 position in retail and wholesale cruise sales in the AMEX Network
  • 8.
    • University of Chicago
    • Graduate School of Business, Enhancing Leadership Program
    • University of Alexandria , Egypt
    • BA, Geography
    • American Express Training
    • Client Centered Selling  Internal Management Program
    • Leadership/ Teambuilding  Bank Secrecy Act  Effective Listening
    • Communication and Influence  AMEX Financial Diversity Training
    •  GAP Breakthrough Thinking  Marketing Writing
    •  Ernst and Young’s Process Improvement Six Sigma
    • The Travel Institute  2005 CTIE  CTC  Advanced Risk Management
    • International Business Essentials
    • E-Commerce Lean Training (2008)
  • 9.
    • SKAL - International Association for Travel Executives
    • Disney Travel Advisory Council, 2007 – 2008
    • The Travel Company – Advisory Council, 2007 - 2008
    • Buffalo-Niagara Convention Visitors Bureau's Board of Directors, 2007 - 2008
    • American Tours International Advisory Board
    • AAA "Green Tree"
    • Gerson Lehrman Group’s Transportation Council
    • McKinsey Quarterly Online Executive Panel
    • International Institute for Peace through Tourism
    • Tourismpartners.org - Supporting Tourism against Poverty in Africa
    • Elected Co-Chairman The Travel Insistue Mid-Atlantic Forum
  • 10.
    • “… a person of energy, intelligence and mature judgment…" - Richard Moose, U.S. Under Secretary of State for Management
    • “… a real travel pro. He totally revamped the organization in a methodical fashion, and improved our revenue significantly. He knows the players and he knows the game. He'll make whatever organization he goes to better." - Thomas Chestnut, CEO - AAA Western & Central New York
    • “… as fresh and innovative today as the day I met him. He has tremendous credibility on three major fronts: * Employees: Tharwat is strong and compassionate and a clear communicator. * Customers: Tharwat sets clear service delivery expectations, and motivates his people to meet and exceed them. * Vendors: Tharwat is an acknowledged industry leader in negotiations with and partnership with the largest airlines, cruise lines, and tour operators. He is one of the best relationship builders I have encountered, and he does this with amazing speed and staying power." - Rick Zeckendorf - Vice President of Travel, AAA New Jersey club
    Tharwat Abouraya is:
  • 11. "…delivers world-class results on the employee survey and grows his sales at an amazing rate, especially for an established business." - Donna Ganson, Vice President American Express Consumer Travel Network "Marketing wizard…Committed to excellence in the business." - Roger Ballou, President American Express "Truly a people motivator…instills pride" - Donna Casey, Manager, American Express retail office "By all accounts, the American Express client-entertainment event at the Centennial Olympic Games was a huge success. This accomplishment was due, in no small part, to your assistance. I am truly grateful that you unhesitatingly offered your time and energy on our behalf.” - Harvey Golub, Chairman-CEO, American Express Tharwat Abouraya….
  • 12.
    • 15417 Merrifields Lane
    • Silver Spring, MD 20906
      • [email_address]
    • (202) 595-4867
    • www.travelbusinesscpr.com