Bbe2010 workshop-yueh-iii
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  • 1. Smart City Index & Development –How Taipei City Attract Knowledge Workforce Dr. Yi-Yuan Yueh, General Director, Innovative DigiTech-Enabled Applications & Services Institute (IDEAS Institute), Institute for Information Industry, Taipei, Taiwan 1
  • 2. About III Founded in 1979 as a Government Sponsored Organization HQ in Taiwan, with a Goal to Develop a World-class Taiwan Information Industry • Facilitate the Development of Taiwan’s ICT Industry • Promote the Deployment of ICT in Public & Private Sectors A Quarter-century Continuing Growth:Pivotal Contribution to the Development of Taiwan ICT Industry & Information Society ICT Industry ICT SocietyGovernment Industry R&D IT Professionals ApplicationsThink Tank Promotion Cultivation Promotion International Cooperation 2
  • 3. Outline1 Background2 Index Introduction & Major Finding3 Conclusion 3
  • 4. An Irresistible Trend Urbanization Smarten Urbanization is a ICT application and global trend. City service become replaces country as a enhancers of city competition unit competitivenessGlobal big cities contribute high Smart city is the vision of futurepercentage of GDP cities The top 5 cities in the US and Japan contribute 70-80% of the whole GDP More than 1,000 cities around the world The biggest city in England, France have kicked off or keep going the smart occupies 20-30% of whole country GDP city plan and construction. The CAGR ofCross-straits cities grow fast involving cities is 20%. Urban population in China has over 600 •Singapore:iN2015 Masterplan million, which means the urbanization •S. Korea: U-Korea is approaching 50 % •Germany: T-city In 2011, the city merging policy will form five new metropolis in Taiwan •…. 4
  • 5. Various definitions on “Smart City”Org. Definitions or Concepts Intelligent Communities are those which have realized the importance of the enormous challenges to achieve a Broadband Economy, and have takenICF conscious steps to create an economy capable of prospering in it. Indictors includes: (1) Broadband Connectivity, (2) Knowledge Workforce, (3) Digital Inclusion, (4) Innovation, and (5). Marketing and Advocacy. Cities must use new technologies to transform their systems to optimize theIBM use of finite resources. The topics of the optimization includes Transportation, Public Safety, Energy & Utilities, Healthcare, Education, and Developments. A Smart City provides ubiquitous connectivity, future-proof broadbandIDC capacity and total wireless fidelity, with IP-enabled devices communicating and being managed through a control centre, allowing tenants, residents and visitors real-time access to key information from anywhere. According to European Strategic Energy Technology Plan (SET-Plan), in a Smart City, the activities to be carried out should focus on theEU competitiveness of new technologies relating to renewable energies, energy storage, sustainability of fission energy, fusion energy, and the development of Trans-European Energy networks. A Smart City provides an advanced ICT infrastructure to enables residentsIFLA andbe "smart" the to make technologyindependent use of these technologies. To organizations use of good and must be interactive or must lead to a transaction, that is, on-line activity must be more than a passive act.Source: Research of FIND-III, 2009 5
  • 6. Concept of "Smart City ” Government Based on ICT, construct a comprehensive infrastructure, provide the city residents update, interactive and integrated information Bring citizens happiness, empower enterprises, and accomplish sustainable development Citizen BusinessSource: FIND-III & CCID (2010) 6
  • 7. Key Dimensions of Smart city Smart Environment Smart Citizens Smart Government Citizens’ capability and An innovative and real experience of sustained environment, using ICT services with the infrastructure Smart Smart supporting Smart Service Government Services Services communication and The infrastructure and G2C G2B service delivery utility services provided between government , by government to serve enterprises & citizens. citizens and business Business Smart Economy development Citizen Smart Smart Government Services The informationization Smart B2C Smart of enterprises and the The effectiveness andCitizens Economy innovation momentum efficiency of the of industries are crucial government in terns of Smart Environment to the economy of a management and city. public serviceSource: FIND-III & CCID (2010) 7
  • 8. Why an index is essential? A set of index to trigger the development of smart city from Chinese point of view. Evaluation Index can: 1. Check the effectiveness of a city’s development Reference 1. Be reference for a city’s development planningWhat would we do?1 2 3Set up a set of Index Set up a set of Index Provide solutions Provide solutions Assist cities in Assist cities in as a research tool as a research tool based on the results based on the results smart development smart development 8
  • 9. Outline1 Background2 Index Introduction & Major Findings3 Conclusion 9
  • 10. Index References City study & ranking Country study & ranking ICF Word Bank ITU United NationsIntelligent Community Awards Vienna Uni. of Tech Knowledge Economy ICT Development IndexE-Government Survey Smart cities model Index (KEI) (IDI) MMF China City Global Power City Index Informationization EIU IMD Evaluation Index e-Readiness Index World Competitiveness III IT industry Yearbook e-Competitiveness Index competitiveness CASS CISCO IBM WEFBlue Book of Urban Intelligent Smarter Cities Networked Readiness Index Brookings Institute Competitiveness Urbanization (NRI) Global E-Government Initiative Global Competitiveness Index (GCI) 10
  • 11. Uniqueness of Our Index Indicators cover opinions from both supply side (government/business) and demand side (citizens/business).Completeness 80% indicators are applied for evaluation of all cities, and 20% are open to customized features based on each city’s characteristics. Collect both secondary data and first-hand survey results. The first index devoted to Smart City development in Asia- Pacific. Other than incorporating the notions of renownedApplicability international research institutes, we take into consideration the special characteristics of Asian cities (such as high population density, high economic growth rate, and industrial cluster).Forward- We take a closer look into the future of Smart City by incorporating the latest trends into our index, such aslooking intelligent electric grid, telemedicine services, and Internet of Things. 11
  • 12. Smart City Index Dimension Dimension Pillar Pillar Indicator Indicator Infrastructure Sustainability Smart Environment 12/18 18 Innovation Ability InnovativeSmart City Index IT Industry Smart Economy 7/11 11 Economy Enterprises informationization Utilities Healthcare Smart Service 10/20 20 Education Transportation Smart Smart Individual Citizen 5/11 11 Smart Household Smart Public Security Participation 5/8 8 Government Governance Source: FIND-III, CCID, 2010 12
  • 13. Data Processing and Analysis Total 68 indicators, including hard data Data Collection and soft data. 39 indicators are selected (April, 2010) Normalization: [xi − min( xi )] /[max( xi ) − min( xi )]Normalization Average method in each pillar Equal weight for each dimension (20%)Aggregation & Ranking Ranking in each dimension and pillar are calculated. 13
  • 14. Index outcome Smart Smart Smart Smart Smart Rank/City Average Environment Economy Service Citizen Government score rank score rank score rank score rank score rank1 Taipei City 67.9 73.5 1 81.0 1 32.6 13 85.0 1 67.3 1 • The 1st-layer cities:2 Hsinchu City 52.6 57.5 4 61.1 2 30.0 15 60.1 7 54.2 10 Urbanized or high-density cities3 Taichung City 52.3 52.7 5 31.3 14 43.1 4 83.7 2 50.8 14 Excellent in 4 dimensions but4 Taipei County 51.4 68.0 2 50.9 4 19.5 23 63.3 5 55.5 6 NOT in recognition of “good”5 Taoyuan County 50.8 51.8 6 43.4 6 27.5 21 67.5 3 63.8 2 Service.6 Kaohsiung City 50.2 59.4 3 35.8 11 35.6 9 57.2 9 63.1 3 Traffic condition and cost of7 Miaoli County 46.1 42.2 12 46.2 5 26.2 22 55.7 10 60.0 4 dwelling estate are the major8 Keelung City 45.6 46.4 10 29.9 16 30.8 14 65.6 4 55.0 8 issues.9 Chiayi City 44.3 50.9 7 28.8 18 50.0 2 44.2 14 47.5 1610 Hualien County 43.7 35.6 15 20.4 21 49.4 3 61.3 6 51.7 12 • The 2nd-layer cities:11 Hsinchu County 43.7 43.2 11 59.9 3 28.2 19 50.8 11 36.1 22 Specific development focus, eg.12 Ilan County 43.6 47.4 8 34.6 13 39.3 5 45.4 13 51.3 1313 Taichung County 43.4 36.8 13 40.4 7 28.7 18 58.8 8 52.4 11 Tourism, Culture…etc.14 Tainan City 41.9 47.4 9 36.3 10 34.4 11 49.0 12 42.4 17 Better recognition of good15 Nantou County 40.9 35.9 14 38.0 9 34.7 10 36.0 19 59.8 5 performance in Service.16 Kaohsiung County 36.9 32.3 16 25.9 19 38.3 6 33.8 21 54.4 917 Tainan County 36.9 30.8 18 38.7 8 38.0 8 39.1 15 37.8 2018 Changhua County 36.8 27.4 22 34.8 12 29.1 17 37.5 16 55.2 7 •The 3rd-layer cities:19 Penghu County 33.3 29.9 21 22.0 20 29.2 16 35.8 20 49.7 15 Lower ICT penetration rate20 Pingtung County 33.2 31.7 17 31.0 15 27.6 20 36.6 18 39.3 1821 Taitung County 33.1 25.9 23 13.4 23 52.2 1 36.9 17 37.0 21 Agricultural city22 Yunlin County 32.2 30.3 19 29.1 17 33.5 12 32.1 22 36.1 2323 Chiayi County 28.8 30.1 20 14.8 22 38.2 7 22.2 23 38.7 19 14
  • 15. Smart City Development: From Chinese Viewpoint 1. ICT as a measureSmart City‧ Touching Living Providing essential services to make a better environment11 2 2 based on the needs of citizens ICT Industrial and businesses. ICT Industrial Application Application Clusters & Clusters & 2. Investment attraction Strategy- Strategy- Urban Urban Attracting more hi-tech demand as demand as Renewal Renewal businesses and knowledge the core Plan workforce by various kinds of the core Plan parks and urban renewal plans.Mainland China Taiwan • Taipei City: Nankang Software• Suzhou: Industrial Park Park, Neihu Technology Park• Tianjin: Binhai New Area • Hsinchu City: Science Park• Nanjing: Yuhua Software Park • Taichung City: Precision• Wuxi: Sensor Network Park Machinery Technological Park• Shenzhen: Shekou Industrial Park • Tainan County: Science Park • Kaohsiung City: Software Park• …… •… 15
  • 16. Snapshot of Taipei City Land:271 sq km City Population:2,603,651 Metropolitan population: 6,859,069 (44th in the world) District: 12 USD48,400 Income per Capita Education: 21 high education inst. Metro line: 3 Bus line: 421 HQ in Taipei: 16
  • 17. 1. ICT Application Strategy- demand as the core 17
  • 18. 1999-Hot line for citizens (60 lines) (88 lines) (31 lines) 2010.12 2006.8 2008.7 Link more than 200 departments of the citySet up the integrated line The poison milk incidence government, 16 coreas 1999 for all city was a trigger to raise the services handled within 40 awareness and usage minutesgovernment departments Integrate all departmentsInvestigate and learn from and offer the status checkNew York 311 hot line service 80% calls need to be •Usage increase answered in 10 seconds Totally 140,000 calls a month (4,535 calls per day) •Set up FAQ databank There are more than 6,600 FAQ in the databank •Multiple channels Establish a website for 1999 providing the same services •Results Awareness:97% Instant response rate:over 90% Overall Satisfaction: 70-76% 18
  • 19. Intelligent Transportation System Location: TaipeiChallenge:Taipei city government has used ITS (Intelligent TransportationSystem)for more than 3 years, which has accumulated abundantexperiences and achievements. The major goal of ITS in Taipei cityis to increase the efficiency of traffic management and the quality oftraffic services. The key practices are below. In 2007, traffic monitor system of freeway was set up. With upgrade GIS, back-end platform, and backup system, this system increases the efficiency of freeway traffic management and provides real time Solution information for residents to search. In 2008, personalized traffic guidance system was set up which provides personalized traffic information for individuals with different devices. In 2009, parking lot guidance system in 12 districts was set up. In 2010, Taipei bus information and transit system was set up which combines all bus information in metropolitan Taipei area for residents to search through Internet and mobile network. In 2011, Taipei city government plans to combine traffic information both for mass transportation and personal vehicles to provide residents a full range of information for travel planning. 19
  • 20. 2. Industrial Clusters & Urban Renewal Plans-- Taipei Technology Corridor-- Multi-Purpose Renewal Corridor 20
  • 21. Taipei Technology Corridor Collective Knowledge Future Port (Beitou-Shihlin Technology Park) Taipei city HQ Clustered TaipeiTaipei City Silicon Valley (Great NeihuGovernment has linked Technology Park)the hi-tech parks alongthe Keelung River andconsolidated industrialresources. The resultis the Taipei Digital ContentTechnology Corridor, a Asian Star (Nangong768.5 hectare, 20-KM Business Park)long operations hubthat establishes anideal environment forfuture expansion. 21
  • 22. Great Neihu Technology park Park Area: 5.42 km2 Positioning: Headquarter based Technology Creative Center Neihu District Human Resource• Taiwans first hi-tech headquarter park to Training Center be developed by private enterprises with Emerging Enterprises the support of the Taipei City Government. Incubation Center• The park is a stronghold of the information technology, telecom and biotech industries.• More than 3,400 companies have based their operations here, bringing with them around 90,000 IT talents.• Over the past 5 years, revenue at the NeiHu Tech Park has grown by an average of 30% a year, making it the most profitable tech park in Taiwan. NeiHu Tech Park is rapidly moving toward its new goal of USD $160 billion yearly revenue. 22
  • 23. Nangang Business Park Industrial Revolution and Urban Renewal Plan Bio- Bio- Vision : To Be “Taiwan Brain Power Base” technology technology Center Center Software Software •Integrate Manufacture Center Center System (Past) Main Main Station Station •Intensify Service Center Center Convention Convention Mechanism (Future) & Exhibition & Exhibition Nangang District Cultural Cultural Center Center Old Industry Transformation Creativity Creativity•Amplify Transportation Center Center Facilities Knowledge-based Five Centers Five Centers•Participate in National Innovation Hub Flagship Scheme Knowledge Peaceful & •Internalize Economy Comfortable• Attract Foreign Environment External Cost Nurture Investment Creation •Upgrade Spec of Public FacilitiesSource: Department of Urban Development ,Taipei City Government 23
  • 24. Multi-Purpose Renewal Areas• Commercial District• Creative Cultural Business• Art Performance• Hospitality and Catering• Leisure and Entertainment• Hi-Tech Wholesale & Retail 24
  • 25. Outline1 Background2 Index Introduction & Major Finding3 Conclusion 25
  • 26. ConclusionFor most cities, the infrastructure in a city is more focusing onwireless network , website set-up, databank build-up, but lessemphasizing on the usage and real experience of citizens interms of ICT application. Actually, what matters is thesatisfaction and feedback from users.The viewpoint of a smart city for Chinese has to do with anintegrated and intelligent environment that respond constantlyto the needs for public sanitation, smooth traffic, less polluted,and affordable dwelling estate. The aim is to provide a betterquality of life for all citizens .To cultivate the knowledge workforce for a city, an industrialcluster is a good way to increase job opportunities and attracttalents to the city. For the private sector, a comprehensiveplan for urban renewal and ICT infrastructure is essential togrow business and long term development. 26
  • 27. III’s Belief:Fill up the gap of last mile Citizen Education BusinessInformation Technology Service Management Association 27
  • 28. Thank Youfor Your Attention! yyyueh@iii.org.tw http://www.iii.org.tw 28