Synverse Corporate Overview

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Synverse is the next generation global IT services provider driven by innovation and accelerators which are underpinned by industry best practices & methodologies and the key focus is on enterprise …

Synverse is the next generation global IT services provider driven by innovation and accelerators which are underpinned by industry best practices & methodologies and the key focus is on enterprise integration, customer management, web engineering and collaboration solutions. Synverse differentiates with other market players by virtue of its singular business, solution and technology accelerator frameworks

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  • 1. Your Next Generation IT Solutions Partner Synverse Corporate Overview
  • 2. Synverse is the next generation global IT services provider driven by innovation and accelerators which are underpinned by industry best practices & methodologies and the key focus is on enterprise integration, customer management, web engineering and collaboration solutions. Synverse differentiates with other market players by virtue of its singular business, solution and technology accelerator frameworks. Our Vision To be the next generation on-demand IT services provider in areas of evolving business needs thus enabling us to provide scalable, future proof solutions & efficient operations to keep customers always ahead in the game. Our Mission Delivering competitive edge to our customers by providing innovative, professional services which adapt to evolving business needs. Quick Facts UK Headquarters Presence in NAMER, EMEA & ASIA-PAC geographies 100% Referencable Empowering Industry Leaders Alliance with Market Players Diversified Expertise, Industry/Domain Experience & Seasoned Professionals Powered by Highly Skilled Human Intellects Established HR & Global Sourcing Model Blend of Technical Excellence & Domain Expertise Knowledge Base & Global Delivery Experience Our Assets and Operating Model Innovative Business and Operating model Driven by Industry leading services Hosted Frameworks on Cloud/SaaS Powered by Synverse Methodology
  • 3. No matter what sector it operates in, modern business is always striving to keep pace with customer's expectations of excellent service and is increasingly reliant on core capabilities that must be robust and performant, must deliver best practice and must allow the business to respond quickly to changes in the market. Synverse focus is on fast delivery of industry best practice embedded in quality solutions thus utilising off-the-shelf components overlaid with accelerated customisation facilitated by our unique frameworks capability. We have the skills and resources to meet your expectation of excellent service and at the same time we can reduce Total Cost of Ownership (TCO) of our customers. Synverse provides business solutions across Communication & Media, Life Science & Healthcare, Retail & Distribution and Finance & Banking industry sectors. Communications & Media Synverse works with communication service providers to help craft Customer Relationship Management (CRM) and integration solutions by building new technology products that are necessary to achieve success in industry. Synverse Communication Practice focuses on co-sourced and outsourced engagements in BSS/OSS Systems Integration, Service/Subscriber Portals, Analytics, Network VAS & Decision Support, IT consulting and Application Development & Maintenance. Life Science & Healthcare Synverse Healthcare Practice is committed in to transforming the efficiency and effectiveness of healthcare delivery. We offer innovative and comprehensive solutions to physicians, hospitals, ancillary facilities, clinics, governmental health bodies, and public health & research organizations. Retail & Distribution Synverse Retail & Distribution Practice has extensive experience in servicing the IT needs of all major retail format types including grocery chains, discount stores, department stores, specialty retailers and Internet/Catalog stores. We also have expertise in warehouse management solutions which facilitates improvement in their operational efficiencies and automation of their processes. Finance & Banking Synverse is committed in working with financial services organisations to provide them with subject matter expertise for deliverance of new technology services and solutions. Synverse offers end to end IT services for global banks and financial institutions by bringing together its rich experience in the Banking & Financial areas and its expertise in Business Intelligence.
  • 4. Synverse Propositions Synverse is focused on helping customers across the globe implement customized business solutions. We have expertise in existing and emerging technologies to help our customers design, develop, implement and manage technology operations. Our team of highly skilled consultants provides technical and management experience to help bring concept to reality. Whether our customers are trying to improve or enhance their current IT architecture or rollout new systems, relocating data center, securing mission critical application; our strong expertise in a wide array of technologies have placed Synverse as one the leading providers of IT consulting services in the market today. We offer our customers custom and pre-packaged solutions to extract the very best of human knowledge. Synverse Offerings bundled with our framework and methodology is a unique combination we provide to our customers taking global delivery of IT solutions to the next level leading towards cost reduction and faster time to market.
  • 5. Synverse Enterprise Application Solutions Proposition Overview Behind every successful company stands a dedicated IT team developing and maintaining enterprise applications to support ongoing needs of business. With Enterprise Business Application industry growing at a rapid rate it is quite evident that companies are looking for a robust system integrator however with a single view of bringing their CAPEX and OPEX IT cost down. Synverse value in providing custom tailored business solution lies in its accelerators and differentiators. By utilizing industry best practices Synverse has demonstrated ability to achieve superior results in developing and managing applications in areas of. Enterprise Resource Planning (ERP) Customer Relationship Management (CRM) Supply Chain Management (SCM) Synverse believes not only in building dedicated business applications for its varied clients but also have a fundamental concept of achieving consistent business process integration in a flexible way with suppliers, partners and customers considering complexity and uncertainty of growing business. As companies expand to cater the needs of their growing customer they are often confronted with increased risk, government regulation to comply with and thus greater need to build a controlled environment to support global operations. An insight into building core capabilities for its customers have made Synverse invest into managing enterprise risk and creating global governance model thus sidelining the risk of operational shortcomings through its unique framework and methodologies. An array of enterprise solutions built around latest technologies keeping simplicity at core provides Synverse the agility to unify its resource and ongoing collective initiatives on reducing risk and uncertainty across value chain. Synverse Enterprise Application Solutions teams work closely with global vendors such as Oracle, PeopleSoft, Siebel, Chordiant, JD Edwards and SAP thus helping clients select, implement enterprise technologies and tools to reduce costs and enhance risk management capabilities, improving information system for better decision-making. Synverse Enterprise Application Service Offerings
  • 6. Synverse Enterprise Application Differentiator As a specialized enterprise solutions provider Synverse enables its clients in the following business needs. Standardizing processes and gaining real-time insight into their cost-effectiveness and profitability Accelerating time-to-market and increasing ROI by maximizing enterprise applications efficiency Migrating, maintaining, and integrating globally distributed enterprise applications across the enterprise Deep domain/business process expertise. Seamless global delivery management through a digitized delivery platform Expertise in delivering high offshore leverage Unique risk mitigation toolkit, expertise in fixed scope, fixed deliverable, fixed-price delivery model Comprehensive knowledge management platform With skilled ERP professionals and an affluent experience across application implementation, upgrade, integration, and management - Synverse is effectively situated to deliver scalable and fast- performing solutions by leveraging our industry insights and unique technical expertise. Synverse brings distinctive combination of multi-skilled, techno functional consultants who have vast experience of working with satisfied customers across the globe. Our success stems from identifying real business issue areas, providing workable solutions & round-the-clock support to minimize perils.
  • 7. Synverse Enterprise Business Integration Proposition Overview Enterprise Business Integration (EBI) - As the name suggests represents integration of best techniques, methods that makes a quality information system for business to thrive on. The common theme is business improvement through continuous refinement and bringing the best ingredients to improvise core capabilities. Improving quality, competitiveness, efficiency and thus driving higher profits is why companies have started their focus on business integration by mixing methodologies that create greater synergies and more significant improvements than any one methodology. Techniques such as Total Quality Management (TQM), Six Sigma and Lean Thinking, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Supply Chain Management (SCM) and global sourcing helps businesses reduce cost and thus improve stability. Synverse Enterprise Business Integration Service Offerings Synverse Enterprise Business Integration Proposition being one of the key propositions reflects the efficiency and effectiveness in engaging our highly skilled project managers, architects and Integration engineers to execute projects on various latest to legacy application technologies. Our industry acknowledged practice with system integration ranges from WebMethods, TIBCO, IBM WBI, SAP, Oracle, BEA WLI, Biztalk Server, and PeopleSoft Integration Broker to open technologies like JMS to deliver middleware based application integration. Synverse Enterprise Business Integration Practice team has created a project methodology which is tailored for integration projects. To augment our integration projects. To augment our integration methodology, Synverse has developed set of frameworks which accelerate development delivery timescale which cover areas of integration such as monitoring, messaging, custom adapter development.
  • 8. Synverse EBI Business Strategy Coupling Business with IT Business needs Technology looking Business Integration looking for technology for business value 3rd Party Integration enablement Content Integration Application Integration Data Integration Synverse Enterprise Business Integration Differentiatior Establishing effective service-oriented architecture (SOA) integration and Business Optimization programs is a challenging proposition. There are few IT endeavors that are as far reaching, or require the coordination and involvement of as many business and IT organizations, people, systems and information. However, the benefits of successful initiatives in these areas that effectively drive organizations toward real-time business and the predictive enterprise are equally far reaching: an enterprise infrastructure that enables more efficient processes, lower development and maintenance costs, the ability to react quickly to changing business requirements, and overall competitive advantage. Selecting a powerful SOA, BPM and Business Optimization integration methodology with appropriate middleware tools and executing upon sound related corporate programs are the primary keys to success. The Synverse Accelerators are a proven approach to SOA, BPM and Business Optimization. It consists of a comprehensive methodology, packaged service offerings, workshops, best practices, and other tools that the Synverse Accelerators uses to help customers effectively address the business, organizational, and technical issues and establish, execute and evolve world- class SOA, BPM and Business Optimization programs. By adopting Synverse Standard Integration Practices and Methodology, customers can reduce risks, accelerate ROI and deliver more effectively on the promises of SOA, BPM and Business Optimization.
  • 9. Synverse Infrastructure Management Proposition Overview Achieving maximum value from existing IT systems as well as delivering and maintaining with new technology is crucial to any IT strategy. Synverse helps organizations deliver their infrastructure management through a combination of standardization, service improvement and cost reduction. Infrastructure management proposition at Synverse takes pride in providing focused attention towards operating all or part of our clients IT infrastructure. Our solution through global network of shared service centre, provide consistent, state of art service thus bringing down actual infrastructure cost for your data centre needs. Our infrastructure management capabilities provide our clients true value by hosting and giving flexibility for managing remotely their business at a cost effective rate. Information Technology Infrastructure Library (ITIL) defines the organizational structure and skill requirements of an IT organization with a set of standard operational management procedures and practices to enable the organization to manage an IT operation and associated infrastructure. Todays ever changing business makes it quite apparent to foster the growing needs of their customer at a fast pace. During this long run of maintaining healthy customer experience, business faces some of the major IT issues. These often act as hindrance in achieving profitability, flexibility and competitiveness. Synverse Infrastructure Management Service Offerings Synverse provides high priority service support delivery round the clock thus addressing key issues such as complexity, change, cost and compliance. Our service support business group main objective is to ensure that end users have access to IT systems required for their business functions under any circumstances. It is there why we believe in creating robust value chain for servicing our clients. Another area of Synverse in Infrastructure Management Support is Service Delivery. Following snapshot gives an overview of our Service Delivery Paradigm.
  • 10. Synverse Infrastructure Management Differentiator As the leading edge shifts from the desktop to the smart-phone, resellers need to gain an understanding of mobility issues and Enterprise Device Management (EDM) while also building expertise in applications, operating systems, devices and operator service offerings. Synverse facilitates a hosted offering where traditional resellers may act as trusted consultants if an enterprise deploys in-house or contracts for operator-hosted service. Enterprise-hosted has a server residing in the data center. While this presents an opportunity for the service provider to install and configure the system, it also creates a need for some degree of in- house understanding and support. Operator-hosted solutions reduce the need for in-house talent but it is not clear where the service provider would add value. Third-party hosted provides both the hassle-free ease-of-deployment of operator-hosted yet preserves a spot for a Service Provider which then hosts and manages the server. Synverse professionals can provide device management services from a central NOC (network operating center) for products that enable network operators to support individual enterprise customers easily performing a full range of services including device security enforcement, application installation and configuration, device inventory and reporting, device backup/restore, and other functions. Active management of devices will help with device maintenance and reduce the support call load into their customer care teams. These include major functions of wireless device management, including device backup and restore, device provisioning and configuration, software updating, security and policy management, and diagnostic and repair services.
  • 11. Synverse Quality Analysis & Testing Proposition Overview Quality of the software is a complex parameter and that is where the importance of quality analysis and testing capabilities of Synverse lies. Building and deploying an optimum IT System is one of the major highlight of modern information systems. Synverse Quality Analysis focuses on not only on technology but also our client's business to deliver effective, customized solutions to them in a wide array of industries and technologies. We offer exhaustive solutions to support projects from their initiation to completion; including implementations, upgrades and customizations of QA & Testing processes, methods and tools. The Synverse Quality Analysis team has developed vigorous and repeatable processes to ensure that Synverse Verification and Validation services are of a dependable high quality. Our solutions are tailored to meet client specific needs and are focused on delivering results that provide real business value. Synverse Quality Analysis & Testing team has partnered and developed testing Frameworks that assist our customers to reduce the project testing timescales and deliver quality end product with readily available reporting dashboards. Our proven methodologies enable us to perform assessments, create and carry out tests that are carefully designed, comprehensive and precisely focused on each business case. Synverse Quality Analysis & Testing Services Offerings Synverse Quality Analysis solutions bring objective best practices to meet client objectives. Bringing proven flexible Full life cycle QA & Testing Processes Uses risk based approach to minimize production and compliance issues Implement Manual or Automated Testing Best Practices
  • 12. Synverse Quality Analysis & Testing Differentiator Synverse QA Test Management Suite provides inbuilt test methodology optimized for core industry verticals including communications and finance. Synverse Zephyr enables enterprises to manage their test departments more efficiently, boost productivity, reduce costs and provide IT leaders with real- time visibility into all aspects of their software quality cycle. The key differentiators are. Completely integrated and flexible collaboration-based Test Management System Contextual project spaces foster reusability and speed up test creation and execution cycles Enterprise 2.0 features Stunning visual metrics via live dashboards Out of Box Test Library focused on Enterprise and Customer Management Application Testing
  • 13. Synverse Web Engineering Proposition Overview Synverse intellectual capital and best practices leveraged from the experience of implementing web engineering solutions across different functional domains have benefited clients across value chain. The economies of scale offered by these centers of excellence ensure that our customers achieve highest-quality implementation in the most cost-effective manner. Synverse Enterprise Integration practice using web engineering provides a structured information processing and delivery framework that has helped leading global organizations break down information barriers across the enterprise. Our comprehensive suite of web engineering services delivers end-to- end solution that addresses four critical elements of business operations: business, people, process and IT. Synverse realizes the evolving nature of the web, and never stops exploring the new and improved methods of development & design that engages the user and generates result. We deliver more than just your anticipated expectations, providing additional strategic insight into the trends shaping online commerce and technology. Our clients benefit from knowledgeable, hands-on service of our exceptional marketing and programming staff who are dedicated to providing our customers with a level of responsiveness and efficiency that is unparalleled in the industry. Our focus throughout the complete web-engineering life cycle provides strategic business insight by mapping people, technology and organizational behaviour thus capitalizing on business process reengineering as per market needs. Web Engineering Life Cycle
  • 14. From the effortless process of transferring funds into a bank account, to deploying a large scale web services network that updates pricing information globally, the adoption of a web applications infrastructure is vital for many businesses and that is where Synverse becomes the prime preference as a web application development company. Functional Capabilities E-commerce Solutions Web Application Development Custom Web Application Development Web 2.0 Development Highly interactive and intuitive Advanced Dynamic Websites website with rich functionalities and attractive user interfaces. Website Design Development and Redesign Intranet, Extranet and Portal Development Content Management Solution RIA Application Development SEO Services Rich web applications loaded Web Hosting with features and functionality of traditional desktop applications. Technical Capabilities ASP.NET, C#, VB.NET, XML, HTML Portal Development Perl, PHP, Java, VBScript, JavaScript Finest web portal development Windows 9x/NT/2000/XP, Solaris, UNIX, Linux and portal maintenance services Multitier Architecture for B2B, B2C,e-Business & Macromedia Flash e-Commerce solutions. MS SQL, MySQL, Oracle, MS Access Database Integration Ecommerce Development Specialized Ecommerce solutions including latest shopping cart solutions for clients, addressing there unique requirement and thus market and sell your product in a competitive marketplace and convert your visitors into customers Open Source Customization Open source solutions enriched with enabling features, endowing you with greater freedom to upload the content your way using most popular content management systems.
  • 15. Synverse Business Intelligence Proposition Overview Business Intelligence empowers business to execute management by facts. It helps in data based decision making that would help drive and improve the business and discover hidden trends. Accessing the right information at the right time can empower companies to make critical decisions faster and respond rapidly to market changes. Synverse Business Intelligence Proposition provides well-timed information that can provide companies with a competitive edge and transform their businesses like never before. In a highly competitive global business environment, Synverse Business Intelligence, Data Warehousing and Information Management solutions allow data-driven decisions to transform your business strategies and operations. Synverse Business Intelligence Proposition believes in long term partnership focused engagement offering outstanding benefits with leading global organizations by means of our solution frameworks. We offer specific industry solutions addressing key business process areas. Synverse Business Intelligence Proposition is driven by the following characteristics. Capabilities in implementing best practices, enterprise data architectures and global delivery. Deep analytical competencies and relative priorities, linked to key business objectives, drivers and processes Technology assessment and high level architecture capabilities to support the required analytical abilities Ability to define the data model, functional capabilities and technology architecture for the releases of the BI environment Capabilities in migration and upgrades to the latest BI environments, allowing customers to leverage the most up-to-date tool capabilities Our technology coverage includes Business Objects, Cognos, Informatica, Oracle, SAP, SAAS and Microsoft platforms.
  • 16. Synverse Business Intelligence Service Offering We offer a comprehensive set of services including application design/development and maintenance, and SLA Support services using Business Intelligence and Data warehousing products. Our Business Intelligence Services include. Design and Development of presentation strategy using presentation products Design and Development of ETL strategy Universe Design and Development Data warehouse design, data cleansing, loading and management Analytics, Report Development and Customization Reports Deployment on web Version Upgrades and Migration Version upgrade and/or migration from one platform to other Synverse Business Intelligence Differentiator Capabilities in implementing best practices, enterprise data architectures and global delivery. Deep analytical competencies and relative priorities, linked to key business objectives, drivers and processes. Technology assessment and high level architecture capabilities to support the required analytical abilities. Ability to define the data model, functional capabilities and technology architecture for the releases of the BI environment. Capabilities in migration and upgrade to the latest BI environments, allowing customers to leverage the most up-to-date tool capabilities.
  • 17. Frameworks & Accelerators At Synverse, we strive to develop methodologies, refine best practices & conceive frameworks to accelerate your business, providing "Out of the Box" value adds Catalysts Synverse Differentiator Synverse offers its customers a fundamentally unique combination of attributes. Synverse leverages its process expertise across multiple industries and uses its strengths in technology and analytics to drive business impact for global companies. We have a customer-first business model that focuses on forming deep client relationships, which are based on transparency, compliance, integrity and mutual benefit. Our USP is the combination of Expert Consultants on the front lines for every engagement to ensure that clear understanding and translation of requirements is taking place, backed with off- shoring services wherever possible for cost savings and bundled with all this, our industry and technology focused accelerators which focuses on tangible returns and improved business processes to deliver real and measurable value in a rapid timeframe.
  • 18. London, UK California, USA Sydney, Australia Hyderabad, India Pune, India (Alliance Centre) Contact us Synverse Limited Synverse Inc. Synverse Technologies Pvt. Ltd. Albany House, Market Street 3000 Danville Blvd #E, 1539, Avenue No. 1, Street No. 17, Maidenhead, Berkshire, SL6 8BE Alamo, CA 94507, Road no. 12, Banjara Hills, United Kingdom United States Hyderabad 500 034, India Tel: +44 1628 421827 Tel: +1650 585 2269 Tel: +91 40 65265221 Fax: +44 1628 421826 www.synverse.com