Microsoft Dynamics CRM provides 6 major benefits for businesses: 1) It automates business processes to free up staff time; 2) It can be easily tailored to a business's specific needs; 3) It contains helpful marketing tools; 4) It allows businesses to track customer requests in one place; 5) It keeps remote employees informed through filtering; 6) It integrates well with Microsoft SQL for powerful reporting. The article concludes that Microsoft CRM provides benefits like increased sales, productivity, and efficiencies once a business learns how to use its features.