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About Symsoft


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Symsoft is a leading provider of charging and messaging solutions with over twenty years of industry experience, enabling operators globally to stay ahead of their competors in an increasingly …

Symsoft is a leading provider of charging and messaging solutions with over twenty years of industry experience, enabling operators globally to stay ahead of their competors in an increasingly competitive telecom market.

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  • 1. charging and messaging experts
  • 2. A few words from the CEO Since its foundation in 1989, Symsoft has established itself as an expert within charging and messaging. Today, Symsoft is a leading company in these areas, helping operators all over the world to embrace new revenue opportunities and improve their competitive position. I am proud to work together with a large team of competent men and women that make a real difference to the business of our customers. Our expertise is a product of our experience. Based in Stockholm, Sweden, we have a long history in the innovative Nordic markets, known for their intense competition and high demands. Working closely with operators, we have learnt what is needed to turn charging and messaging infrastructure into strategic assets that drive new business and decrease costs. Our products and our way of working incorporate these experiences to help customers compete successfully throughout the world. Our products are designed to give you as a customer a large degree of freedom. Their flexibility and extensive capabilities give you a head start in the competition, with a short time-to-market for new services and offers. Even so, we stand ready to develop additional functionality, should you ever need it. Symsoft products also offer an advantageous Total Cost of Ownership for operators with advanced requirements. Our focus is on selling and delivering products rather than consulting hours, and we strive to be as efficient as possible in integration and migration. The flexibility and extensive capabilities of our products also decrease costs for upgrades once you have deployed your Symsoft products. This brochure aims to give you a first glance at who we are and how we make a difference for operators. We look forward to discussing your needs and exploring the difference we can make for you! Kjell Arvidsson CEO of Symsoft2
  • 3. c o m pa n y ov e r v i e wSymsoft is a leading provider of charging and messaging products withover 20 years of industry experience. Based in Stockholm, Sweden, Symsofthas regional offices in Dallas, Dubai, and Singapore.The company has grown organically to its present position as anestablished provider. A continuous focus on business value for itscustomers has created a portfolio of strong products for operators thatseek to embrace new revenue opportunities and improve their competitiveposition.A large responsibility is also taken in the delivery and deployment ofproducts. Project managers are assigned to each customer delivery, andexperienced Symsoft staff are present on the customer premises forinstallation and configuration, to ensure a successful launch of commercialoperations. After deployment, Symsoft support is always available toguarantee smooth operation.Symsoft’s location in Kista, at the heart of Sweden’s mobile industry, hasallowed Symsoft to recruit experts with intimate knowledge of technologyand business aspects of charging and messaging solutions. This expertiseis a key to Symsoft’s flexibility in the development and deployment ofproducts.Operators all over the world rely on Symsoft products to manage businesscritical processes. Combining deep expertise with a passion for helpingoperators succeed in their business, Symsoft is a partner to depend m s o f t at a g l a n c e● Leading supplier of real-time telecom solutions for charging and ● Founded in 1989 messaging ● AAA credit rating● Grown through organical expansion with products developed in-house● Headquartered in Stockholm, Sweden● Regional sales and support offices in Dallas, Dubai and Singapore 3
  • 4. Symsoft® Product Areas online charging m e s sag i n g mvno Symsoft Online Charging products let operators Symsoft Messaging products help operators Symsoft MVNO is a complete concept bringing set the pace in the market with flexible tools embrace new SMS revenue streams and value added services and online charging to to control and charge in real-time for all the decrease their Total Cost of Ownership. MVNOs, MVNEs and smaller operators. It services. handles delivery of SMS, MMS, mobile data For capturing untapped business in the growing services and voice mail, and also manages Time-to-market for new offers and services application-to-person (A2P) market, including service packaging, rating and charging in the is greatly reduced thanks to an intuitive premium messaging, Symsoft offers products included online charging system. configuration environment. There are examples optimized to meet A2P customer needs. of advanced campaigns that have been launched Efficient firewall capabilities are also available to Inheriting functionality from Symsoft products, within 36 hours of the initial identification of a secure revenue for incoming A2P traffic. it provides the full power of Symsoft Charging market need. and Symsoft Messaging. To fully support the Regular messaging services can be differentiated business processes of MVNOs and MVNEs, Advanced real-time rating and charging with attractive personalization services that wholesale rating functionality is also included. capabilities allow for the creation of innovative provide an added value to subscribers. offers that target specific segments. This includes Symsoft MVNO is prepared for integration truly prepaid/postpaid convergent subscriptions, To reduce Total Cost of Ownership, advanced with external off-line systems through extensive interactive marketing based on previous service routing capabilities are available to make support for CDR export. It also supports major use and refill history, and flexible credit limits. the most of legacy messaging infrastructure. charging protocols should an MVNO prefer to Furthermore, all Symsoft Messaging products deliver certain services using an external system. With flexibility and extensive functionality, can be installed in a cloud configuration where Symsoft Online Charging products offer several SMS nodes are consolidated onto a competitive Total Cost of Ownership for common hardware cluster. Operators can either operators that need advanced real-time charging have a private cloud serving different functions capabilities. and networks, or buy messaging capabilities as a service from Symsoft. CHARG I NG SOLUTIONS FOR M V N O S O L U T I O N S I N C R E AS I N G M E S S AG I N G S O L U T I O N A CONVE RG I NG R EALITY G R Ow T H p OT E N T I A L T H AT M A x I M I z E p R O F I T ● Convergent promotions & campaigns ● Wholesale rating ● Cloud-ready to reduce TCO ● Real-time spending control ● Service packaging ● Unleashes the full potential of A2P ● Machine-to-machine online charging ● Complete platform ● Secures revenue from messages ● Policy management delivered ● Account management tools ● Inter-account money transfer ● Optimizes utilization of legacy SMS ● Voice, messaging and data ● Advanced service bundling equipment ● Convergent online charging4
  • 5. c u sto m i z e ds o lu t i o n sAt times, the needs of operators requireadditional functionality that is not included inexisting Symsoft products. Symsoft’s customizedsolutions are tailored to complement existingcustomer infrastructure, answering presentchallenges as efficiently as possible.Symsoft’s customized solutions combine thefunctionality of existing Symsoft products withSymsoft’s expertise in telecommunicationsnetworks to conceive new innovate solutions.Our customized solutions are based on theSymsoft Platform, just like Symsoft’s entireproduct portfolio. Existing Symsoft productsprovide a large toolbox of elements that canbe quickly combined and adapted to createsolutions that perfectly fit the actual need. I N N OVAT I V E S O L U T I O N S M E E T I N G O p E R ATO R C H A L L E N G E S ● Built on the Symsoft Platform ● Employs functionality from other Symsoft products ● Uses Symsoft’s long experience and deep knowledge about mobile networks 5
  • 6. sym soft pl atfor m All Symsoft products are based on a common An inherent modularity ensures that new The sharing of functionality between different software platform. With a modular and functionality can be added to existing products also increases product quality and convergent architecture, the Symsoft Platform installations, should it be needed. This ensures enables the carrier-grade availability that is a foundation for rapid customization and that Symsoft products can meet operator needs operators require. delivery. both today and tomorrow. c u sto m e r s e r v i c e s Symsoft wants to ensure that its customers I N STA L L AT I O N A N d C O M M I S S I O N I N G SU ppORT get the most out of their investment and that Symsoft’s installation and commissioning Symsoft’s comprehensive support programs and they have a business partner to lean on during services help customers to successfully deploy additional support services ensure that systems launch and operation. their Symsoft products and put them in maintain the highest level of service availability commercial use. and provide an uncompromised user With a comprehensive portfolio of Professional experience. Services, Symsoft can provide assistance TRAI N I NG B U S I N E S S C O N S U LTA N CY according to your needs to ensure that your business runs smoothly at all times. Symsoft provides training and certification Symsoft’s valued expertise and competence is courses that teach participants the skills also available to assist customers when evolving necessary to successfully deploy, use, the service offerings in order to meet new administrate and maintain its products. market requirements. Symsoft’s services cover both technical and business aspects of service offering management.6
  • 7. sy m s o f t r e f e r e n c e sOur customer base is spread around the globe where Symsoft serves more than 120 million subscribersin more than 30 countries.For references, please contact us. 7
  • 8. 1 February 2011 Corporate Headquarters Symsoft AB Kista Science Tower Färögatan 33, pO Box 1219 SE-164 28 Kista, Sweden Tel: +46 8 566 166 00 Middle East & Africa Symsoft MEA dubai Internet CitySymsoft is a leading provider of charging and messaging solutions with pO Box 500649over twenty years of industry experience, enabling operators globally to dubai, United Arab Emiratesstay ahead of their competitors in an increasingly competitive telecom Tel: +971 4 36 16 637market. Symsoft’s innovative products are used in more than 30 countries, Americasserving over 120 million subscribers. Today Symsoft works with leading Americas Symsoft Inc.operators such as America Móvil, Millicom, polkomtel, Saudi Telecom, 5700 Granite parkway, Ste 200 plano, Texas 75024, USATelefónica, Telenor, Tele2, TeliaSonera and 3. Tel: +1 972 731 Asia Pacific Symsoft Asia pacific 9 Temasek Boulevard #31-02 Suntec Tower Two Singapore 038989 Tel +46 8 566 166 00 © 2011, Symsoft AB. All rights reserved.