New Industry Trends toManaging your SAPEnvironmentChris Adamec, Solution Architect, Symmetry CorporationFebruary 6, 2013
Today’s Host:Heather Mickelson,Manager of Client Relations
 Established in 1996 100% SAP® Focus Center of Excellence – Milwaukee, WI 75+ fulltime U.S - based SAP Basis and secur...
Today’s Presenter:Chris Adamec,Solution Architect
What We Will Cover…Growing Economies of ScaleProject Management/ImplementationsNetworking ConsiderationsComplexityInfrastr...
Growing Economies of ScaleSAP landscapes have a tendency to grow and, with that, addcomplexitySAP’s footprint is growing i...
What We Will Cover…Growing Economies of ScaleProject Management/ImplementationsNetworking ConsiderationsComplexityInfrastr...
Project Management/ImplementationsNetworking ConsiderationsA simple VPN tunnel or web-based access method should be suffic...
ComplexityAlleviate stress in your IT department to allow for more strategicactivitiesRemove routine tasks from those who ...
Infrastructure TechniquesConsolidation of operationsContinual proactive monitoringYour IT landscape can change and the fut...
What We Will Cover…Growing Economies of ScaleProject Management/ImplementationsNetworking ConsiderationsComplexityInfrastr...
Industry TrendsSAP Upgrades and ProjectsTwo major trendsExperts to pull from with experience across all environmentsUtiliz...
Industry TrendsSAP Basis TechnologyRemote VendorsSince the technical administration of systems requires less interaction w...
What We Will Cover…Growing Economies of ScaleProject Management/ImplementationsNetworking ConsiderationsComplexityInfrastr...
Managed ServicesIndustry StandardsThings to keep in mind when selecting a Managed Services VendorDirect access 24x7 to you...
Managed ServicesAn example of how we have been able to assist a customerFreeman Case StudyPhased down from 26 servers to 6...
Symmetry Value Stack
Accessibility, Affordability and QualityQualitySAP CertifiedSAP hosting and cloud partnershipsSSAE 16 Type II certificatio...
Accessibility, Affordability and Quality
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Basis Webinar: New industry trends to managing your sap environment

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Basis Webinar: New industry trends to managing your sap environment

  1. 1. New Industry Trends toManaging your SAPEnvironmentChris Adamec, Solution Architect, Symmetry CorporationFebruary 6, 2013
  2. 2. Today’s Host:Heather Mickelson,Manager of Client Relations
  3. 3.  Established in 1996 100% SAP® Focus Center of Excellence – Milwaukee, WI 75+ fulltime U.S - based SAP Basis and security experts on staff Highest customer satisfaction in the industryOur Services... Basis Managed Services SAP Security Services Implementations, Upgrades & Migrations Cloud Hosting & DR Sybase | HANA | MobilityOur Story…Our Story…
  4. 4. Today’s Presenter:Chris Adamec,Solution Architect
  5. 5. What We Will Cover…Growing Economies of ScaleProject Management/ImplementationsNetworking ConsiderationsComplexityInfrastructure TechniquesIndustry TrendsSAP Upgrades and ProjectsSAP Basis TechnologyRemote VendorsBasis MonitoringManaged ServicesIndustry StandardsDirect Access 24x7 to your dedicated consultantsFixed Price ContractsCase Study
  6. 6. Growing Economies of ScaleSAP landscapes have a tendency to grow and, with that, addcomplexitySAP’s footprint is growing in the marketplace, along with the number oftechnologies they are utilizingABAP, Java, BOBJ, HANA, Sybase, etc.Trend shift: Even small businesses benefit from outsourced managedservicesMove out of the IT businessCorporate focus on what you do wellKeep internal IT generalists, but have specialists manage mission-criticalapplicationsAffordability: Lower cost of total ownershipNo need to have multiple Basis administrators and DBAs in-houseAllowing a vendor with expertise to keep your systems in top shape willmaximize your investment in hardware and software
  7. 7. What We Will Cover…Growing Economies of ScaleProject Management/ImplementationsNetworking ConsiderationsComplexityInfrastructure TechniquesIndustry TrendsSAP Upgrades and ProjectsSAP Basis TechnologyRemote VendorsBasis MonitoringManaged ServicesIndustry StandardsDirect Access 24x7 to your dedicated consultantsFixed Price ContractsCase Study
  8. 8. Project Management/ImplementationsNetworking ConsiderationsA simple VPN tunnel or web-based access method should be sufficientLook for a vendor that is flexible in connection methodsCitrixCiscoWindows RDP
  9. 9. ComplexityAlleviate stress in your IT department to allow for more strategicactivitiesRemove routine tasks from those who could be better utilized as valuableresources on important projectsUtilize the vendor as a sounding board for new ideas and directions with ITstrategiesThe vendor can provide a team of experts to assist and consult on issuesand opportunities that arise in the implementation of new projectsImprove business performance with up-to-date technology and highlyoptimized SAP environmentsExperienced vendors will have seen practically every OS/DB and SAPproduct combinationLook to their lead and experience to aid in your vetting of new technologiesRely on the vendor’s ability to tune and maintain your systems to SAPstandards for peak performanceBetter performance = greater efficienciesProject Management/Implementations
  10. 10. Infrastructure TechniquesConsolidation of operationsContinual proactive monitoringYour IT landscape can change and the future is not set in stoneAny Database: Oracle, MSSQL, DB2, DB2/400, MaxDB, SybaseAny SAP Application: SAP ECC 6.0, BI/XI, CRM, SRM, PLMAny Hardware: HP, Dell, SUN, IBM (AS/4400)Any Operating System: OS400, HPUX, Linux, AIX, WindowsAgilityAccess to high-tech, intuitive tools that reduce human error and offerpowerful workflow functions of daily tasksAlertsTools that push versus pullHigher level of activity requires higher level of supportTranslates into holistic coverageInfrastructure Techniques
  11. 11. What We Will Cover…Growing Economies of ScaleProject Management/ImplementationsNetworking ConsiderationsComplexityInfrastructure TechniquesIndustry TrendsSAP Upgrades and ProjectsSAP Basis TechnologyRemote VendorsBasis MonitoringManaged ServicesIndustry StandardsDirect Access 24x7 to your dedicated consultantsFixed Price ContractsCase Study
  12. 12. Industry TrendsSAP Upgrades and ProjectsTwo major trendsExperts to pull from with experience across all environmentsUtilize vendors to do the ‘heavy lifting’Capitalize on the experience and expertise that they have gained to successfullyaccomplish your projectsNo need for internal staff to ‘learn on the job’Keep the lights on while you’re managing your day-to-day functionsThe lightweight optionUseful for IT departments with very experienced Basis and DB personnel that canhandle the majority of work in daily issues and projectsThe vendor will monitor and report on issues, only taking action when requestedConsultants to also backfill for staff that are on vacation, at training, etc.
  13. 13. Industry TrendsSAP Basis TechnologyRemote VendorsSince the technical administration of systems requires less interaction withend users than functional consulting, much of the technical work can bedone by remote consultantsThis results in cost saving, as you are not having to pay for a consultant’stime for a whole day onsiteBasis MonitoringTraditional manual monitoringStill the norm – time consuming, but reliableConsultants will log onto the systems and run through a set list of SAPtransactions, noting exceptions and errorsAutomated monitoringBeginning to catch up to manual monitoring – becoming far more reliableUtilizing SAP CCMS and/or third party monitoring tools, the system will providealerts and reports of errors and trends that need attentionConsultant can then spend more time focusing on the issues and projects thatneed attention
  14. 14. What We Will Cover…Growing Economies of ScaleProject Management/ImplementationsNetworking ConsiderationsComplexityInfrastructure TechniquesIndustry TrendsSAP Upgrades and ProjectsSAP Basis TechnologyRemote VendorsBasis MonitoringManaged ServicesIndustry StandardsDirect Access 24x7 to your dedicated consultantsFixed Price ContractsCase Study
  15. 15. Managed ServicesIndustry StandardsThings to keep in mind when selecting a Managed Services VendorDirect access 24x7 to your dedicated consultantsRather than a random help-desk employee, make sure you get a dedicated teamwho will get to know you, your business and your systemsFixed-price contractsMany projects have unknown factors, especially the more complex onesReasonable fixed prices guarantee that you do not pay for the ‘worst casescenario’They also insure that the vendor executes as efficiently as possibleFlexibilityDifferent organizations have different needs. Make sure your vendor canaccommodate themSupport for a few hours per week without the cost of a fulltime employeeShort-term coverage for staff on vacationAfter-hours support
  16. 16. Managed ServicesAn example of how we have been able to assist a customerFreeman Case StudyPhased down from 26 servers to 6 servers under 6 monthsReset parameters to correct specs to fix over-configurationBuilt-in redundancies and testing performance created a more scalable,secure environmentComplete project phase coverage: troubleshooting, system syncing,performance turning, migrations and go-live, without tying up Freeman’sinternal resources or falling behind scheduleLower cost of ownership
  17. 17. Symmetry Value Stack
  18. 18. Accessibility, Affordability and QualityQualitySAP CertifiedSAP hosting and cloud partnershipsSSAE 16 Type II certificationCloud environments for “on demand” implementationsBoth Intel and IBM Power hardwareAS/400 with SAP on IBMi expertise
  19. 19. Accessibility, Affordability and Quality

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