The document describes the Altiris IT Management Suite 7.0 software from Symantec. It provides integrated management of clients, servers, assets, and service desks. It allows organizations to standardize, automate, and consolidate IT operations through features like software management, OS migration, process automation, and remote management. Case studies show it helping customers reduce costs, increase security and compliance, and focus IT resources on strategic initiatives.

1. Altiris IT Management Suite 7.0
Redefining IT lifecycle management and automation
April 13, 2010
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2. Presentation Overview
Management is Critical Component of Security
IT Management Suite Delivers Integrated Value
Process Automation – Built-in
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3. The Need For Management And Security
Protect the > Symantec™ Protection Suite
Infrastructure
Protect the > Symantec™ Data Loss Prevention
Information
Develop and Enforce > Symantec™ Control Compliance Suite
IT Policies
Manage Systems > Symantec™ IT Management Suite
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4. Integrations Available Today pcAnywhere Solution 7.0
7.0 Management Platform  Supports light and full versions
 Management console right click
context menu
Deployment Solution 7.1  Management database
 Incorporates Ghost Imaging Foundation integration (audit trail, security)
 Hardware independent imaging
 In-place file preservation imaging
 Native VMDK support including physical
to virtual Symantec Endpoint Protection
Integration Component 7.0
 Updated to 7.0 Platform
 Antivirus Inventory
Backup Exec System Recovery  Expanded migration tasks
8.5 & 2010
 Native Integration
 Client deployment
IT Analytics 7.0 for SEP
 Backup and recovery tasks Management  Updated to 7.0 Platform
 Web reports Platform 7.0
 Key Performance Indicators
Backup Exec Infrastructure Manager 12.5 Data Loss Prevention (Vontu)
Integration Component 9.0
 Discover and inventory BE components
 Agent rollout and management
 Report on enterprise protection Control Compliance Suite 9.0 SP 1
 Integrated reporting
 Deploy and Patch of BE components  Import assets from Management
 Monitor BE at enterprise level & rack Platform into CCS
Storage  Automated creation of service
tickets from audit results
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5. Standardize, Automate, And Consolidate Operations
Client IT Asset
Service Desk
Management
Server
Management
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6. Intelligently Integrate Capabilities
Self Avoid calls or requests entirely with best practice self service
Service delivered via the Service Catalog
(Service Catalog)
Process Automate human and system interactions; Increased
Automation eliminate latency, errors and omissions
(Workflow Engine) Service,
Efficiency
Policy Detect and remediate automatically, with no human and Savings
Enforcement
(Policy Engine) involvement
Task
Perform multiple remote management tasks
Automation
(Task Engine) simultaneously
Remote
Management Avoid desk side visits with one to one remote
(Remote Services) management capabilities
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7. Altiris Product Family
• ServiceDesk
Altiris IT Management Suite 7.0 from Symantec
Altiris™ Service Desk • ITIL best practices
from Symantec • Service Catalog
Self Altiris™ Asset • Manage budgets
Service Management Suite from • Ensure license compliance
(Service Catalog) Symantec • Support growth or contraction
• Align IT with the business
Process
Automation
(Workflow Engine)
Altiris™ Client • Configuration management
Management Suite from • Patch management
Policy Symantec • Monitoring and alerting
Enforcement • Remote control
(Policy Engine) Altiris™ Server • IT process automation
• Best practices
Management Suite from • Manage virtual infrastructure
Task Symantec
Automation
(Task Engine)
Altiris™ Deployment • System provisioning
Remote • Task-based operations
Management Solution from Symantec • Simple one to one management
(Remote Services)
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8. IT Management Suite 7.0
Components
Integrated products in one comprehensive suite
– Client Management Suite 7
– Asset Management Suite 7
– Server Management Suite 7
– ServiceDesk 7
– Workflow 7
Key Features
– Built-in process automation
– Intelligent software management
– OS Migration, featuring Windows 7
– Comprehensive client, server, and asset management
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9. IT Management Suite Benefits
Reduce Total Costs Reduce Complexity Focus on Critical
Organization Initiatives
• Automate time • Gain complete visibility • Align process, people
consuming tasks into IT environment and technology
• Software and hard- • Increase security and • Free IT to focus on
ware management reduce risks strategic business
• OS Migrations initiatives
• Get information to IT
• Close technology and decision makers • Drive business
gaps to maximize
investments
• Increase Service
Levels
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10. Windows 7 No Touch Migration
Customer Profile Background
• Planned OS upgrade and migration of 300,000
Global Financial Institution endpoints within 18 months
• 300,000+ endpoints • Moving to corporate standard image
• 30+ hardware platforms • Estimated $200-300 migration cost per endpoint
• Estimated 5 migrations per technician per night
• 600+ applications
• 7 data centers Results
Previous Products • 200% greater efficiency while using less staff
• Migrated ~1,800 endpoints in a 24-hour period
• Ghost / Microsoft ImageX
• Required only 6 technicians per 400 migrations
Previous Migration Rate
• Process deployed the corporate SOE, then Line of
• 1,000 migrations in 12 Business software, then specialized “one off”
months applications
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11. 7 Steps to Windows 7
Inventory
1 Asset Mgmt
CMDB
Deployment
2 Solution
Wise Package
3 Studio
Deployment
4 Solution
5 Workflow
Deployment Solution
6 Software Mgmt
Patch Mgmt
Inventory
7 ServiceDesk
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12. Licensing Harvesting at Large Manufacturer
Customer Profile Background
World’s largest • Needed better understanding of software
manufacturer and environment
marketer of major home • Unstable software licensing costs
appliances. • Wanted increased negotiating power with
software vendors to save money
• 214 locations in 44
countries
Results
• 73,000 employees
• Uninstalled 6,441 unregistered software
globally
products
• Cost avoidance of over $2 million (US)
• 31,000 Client Nodes
• Negotiated new Enterprise Agreement with
vendor
• 1,500 Server Nodes
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13. Eliminating Unnecessary IT Labor
VPN Certificate Request Manual Effort
• Number of requests
Before Automation – 334 requests in 2 months
1. User entered request via web site • Estimated Helpdesk Time Spent
– No error checking, no user – 25.05 man weeks per year
verification
2. Request forwarded to Helpdesk
3. Worker opened ticket
Results
– Found request number and logged
into Certificate Server • Number of requests
– Approved or Denied request (blindly) – 1,774 requests in 6 months
– Marked ticket completed • Estimated Helpdesk Time Spent
– Certificate emailed to end-user with – 0 Hours
no security attached • Cost avoided
Average time to completion – 1.5 days – $85k annually
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14. Thank you!
Copyright © 2010 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in
the U.S. and other countries. Other names may be trademarks of their respective owners.
This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied,
are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice.
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