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Altiris IT Management Suite 7


Symantec Altiris IT Management Suite 7.0, provides customers with complete management capabilities that enhance effectiveness through faster deployments and increased security, reduces costs by …

Symantec Altiris IT Management Suite 7.0, provides customers with complete management capabilities that enhance effectiveness through faster deployments and increased security, reduces costs by closing technology gaps and improves manageability amidst the increasing information and infrastructure sprawl.

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  • 1. Altiris IT Management Suite 7.0 Redefining IT lifecycle management and automation April 13, 2010 Altiris IT Management Suite 1
  • 2. Presentation Overview Management is Critical Component of Security IT Management Suite Delivers Integrated Value Process Automation – Built-in Altiris IT Management Suite
  • 3. The Need For Management And Security Protect the > Symantec™ Protection Suite Infrastructure Protect the > Symantec™ Data Loss Prevention Information Develop and Enforce > Symantec™ Control Compliance Suite IT Policies Manage Systems > Symantec™ IT Management Suite Altiris IT Management Suite 3
  • 4. Integrations Available Today pcAnywhere Solution 7.0 7.0 Management Platform  Supports light and full versions  Management console right click context menu Deployment Solution 7.1  Management database  Incorporates Ghost Imaging Foundation integration (audit trail, security)  Hardware independent imaging  In-place file preservation imaging  Native VMDK support including physical to virtual Symantec Endpoint Protection Integration Component 7.0  Updated to 7.0 Platform  Antivirus Inventory Backup Exec System Recovery  Expanded migration tasks 8.5 & 2010  Native Integration  Client deployment IT Analytics 7.0 for SEP  Backup and recovery tasks Management  Updated to 7.0 Platform  Web reports Platform 7.0  Key Performance Indicators Backup Exec Infrastructure Manager 12.5 Data Loss Prevention (Vontu) Integration Component 9.0  Discover and inventory BE components  Agent rollout and management  Report on enterprise protection Control Compliance Suite 9.0 SP 1  Integrated reporting  Deploy and Patch of BE components  Import assets from Management  Monitor BE at enterprise level & rack Platform into CCS Storage  Automated creation of service tickets from audit results Altiris IT Management Suite 4
  • 5. Standardize, Automate, And Consolidate Operations Client IT Asset Service Desk Management Server Management Altiris IT Management Suite 5
  • 6. Intelligently Integrate Capabilities Self Avoid calls or requests entirely with best practice self service Service delivered via the Service Catalog (Service Catalog) Process Automate human and system interactions; Increased Automation eliminate latency, errors and omissions (Workflow Engine) Service, Efficiency Policy Detect and remediate automatically, with no human and Savings Enforcement (Policy Engine) involvement Task Perform multiple remote management tasks Automation (Task Engine) simultaneously Remote Management Avoid desk side visits with one to one remote (Remote Services) management capabilities Altiris IT Management Suite 6
  • 7. Altiris Product Family • ServiceDesk Altiris IT Management Suite 7.0 from Symantec Altiris™ Service Desk • ITIL best practices from Symantec • Service Catalog Self Altiris™ Asset • Manage budgets Service Management Suite from • Ensure license compliance (Service Catalog) Symantec • Support growth or contraction • Align IT with the business Process Automation (Workflow Engine) Altiris™ Client • Configuration management Management Suite from • Patch management Policy Symantec • Monitoring and alerting Enforcement • Remote control (Policy Engine) Altiris™ Server • IT process automation • Best practices Management Suite from • Manage virtual infrastructure Task Symantec Automation (Task Engine) Altiris™ Deployment • System provisioning Remote • Task-based operations Management Solution from Symantec • Simple one to one management (Remote Services) Altiris IT Management Suite 7
  • 8. IT Management Suite 7.0 Components Integrated products in one comprehensive suite – Client Management Suite 7 – Asset Management Suite 7 – Server Management Suite 7 – ServiceDesk 7 – Workflow 7 Key Features – Built-in process automation – Intelligent software management – OS Migration, featuring Windows 7 – Comprehensive client, server, and asset management Altiris IT Management Suite 8
  • 9. IT Management Suite Benefits Reduce Total Costs Reduce Complexity Focus on Critical Organization Initiatives • Automate time • Gain complete visibility • Align process, people consuming tasks into IT environment and technology • Software and hard- • Increase security and • Free IT to focus on ware management reduce risks strategic business • OS Migrations initiatives • Get information to IT • Close technology and decision makers • Drive business gaps to maximize investments • Increase Service Levels Altiris IT Management Suite 9
  • 10. Windows 7 No Touch Migration Customer Profile Background • Planned OS upgrade and migration of 300,000 Global Financial Institution endpoints within 18 months • 300,000+ endpoints • Moving to corporate standard image • 30+ hardware platforms • Estimated $200-300 migration cost per endpoint • Estimated 5 migrations per technician per night • 600+ applications • 7 data centers Results Previous Products • 200% greater efficiency while using less staff • Migrated ~1,800 endpoints in a 24-hour period • Ghost / Microsoft ImageX • Required only 6 technicians per 400 migrations Previous Migration Rate • Process deployed the corporate SOE, then Line of • 1,000 migrations in 12 Business software, then specialized “one off” months applications Altiris IT Management Suite 10
  • 11. 7 Steps to Windows 7 Inventory 1 Asset Mgmt CMDB Deployment 2 Solution Wise Package 3 Studio Deployment 4 Solution 5 Workflow Deployment Solution 6 Software Mgmt Patch Mgmt Inventory 7 ServiceDesk Altiris IT Management Suite 11
  • 12. Licensing Harvesting at Large Manufacturer Customer Profile Background World’s largest • Needed better understanding of software manufacturer and environment marketer of major home • Unstable software licensing costs appliances. • Wanted increased negotiating power with software vendors to save money • 214 locations in 44 countries Results • 73,000 employees • Uninstalled 6,441 unregistered software globally products • Cost avoidance of over $2 million (US) • 31,000 Client Nodes • Negotiated new Enterprise Agreement with vendor • 1,500 Server Nodes Altiris IT Management Suite 12
  • 13. Eliminating Unnecessary IT Labor VPN Certificate Request Manual Effort • Number of requests Before Automation – 334 requests in 2 months 1. User entered request via web site • Estimated Helpdesk Time Spent – No error checking, no user – 25.05 man weeks per year verification 2. Request forwarded to Helpdesk 3. Worker opened ticket Results – Found request number and logged into Certificate Server • Number of requests – Approved or Denied request (blindly) – 1,774 requests in 6 months – Marked ticket completed • Estimated Helpdesk Time Spent – Certificate emailed to end-user with – 0 Hours no security attached • Cost avoided Average time to completion – 1.5 days – $85k annually Altiris IT Management Suite 13
  • 14. Thank you! Copyright © 2010 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice. Altiris IT Management Suite 14