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2012 Information Retention and eDiscovery Survey Global Results
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2012 Information Retention and eDiscovery Survey Global Results

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Symantec's 2012 Information Retention and eDiscovery Survey examined how enterprises manage their ever-growing volumes of electronically stored information (ESI) and prepare for the eventuality of an …

Symantec's 2012 Information Retention and eDiscovery Survey examined how enterprises manage their ever-growing volumes of electronically stored information (ESI) and prepare for the eventuality of an eDiscovery request. The study found the percentage of organizations without a formal information retention plan dropped by half from the 2011 survey.

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  • 1. Information Retention and eDiscoverySurveyGlobal Results
  • 2. Methodology• Survey performed by ReRez• 500 global organizations – 4 countries • United States 200 • Canada 100 • United Kingdom 100 • Germany 100• Cross-industry 2
  • 3. Key Findings• Number of companies with no retention policy cut in half• ESI requests fail a third of the time, with consequences• No improvement in gap between retention beliefs & practices• Majority impacted by data privacy laws & regulations• Inefficient backups still used for archiving & legal holds
  • 4. Number of companies with no retention policy cut in half• 60% of organizations have a formal retention plan at various stages• Only 34% or organizations report that their plan is fully operational – 26% are still at various stages of implementing – A third (33%) were only discussing in 2012; 30% in 2011 – 7% reported no plans in 2012; 14% in 2011
  • 5. ESI requests fail a third of the time, with consequences• Requests completely or partially fail 31% of the time – Ability to make timely decisions significantly up from 26% in 2011• Organizations responded to requests 17 times in past year• 44% don’t rate their preparedness as somewhat/extremely confident• 75% say they are less than ‘extremely responsive’
  • 6. No improvement in gap between retention beliefs & practices• 81% say proper information retention allows organizations to delete information• However, 42% of backups are indefinitely retained• Organizations often delete without considering retention policies
  • 7. Majority impacted by data privacy laws & regulations• 53% say laws and/or regulations impact archiving and eDiscovery initiatives
  • 8. Inefficient backups still used for archiving & legal holds• 38% of data is not needed/shouldnt be kept in backup• But 85% of organizations routinely perform legal holds in backups• 34% of backup data unnecessary due to litigation risk• 56% of organizations say backup storage is used for infinite retention dedicated to legal hold
  • 9. Recommendations• Adopt a defensible deletion mindset• Err on the side of fewer, rather than many, retention policies• Automate privacy, retention and compliance policies to reduce risk• Implement a solution in which legal holds can override expiry policies• Dont use backups for long term retention